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Indianapolis Furniture Sales Articles

How to avoid a bad experience while buying furniture

Highly rated Indianapolis furniture pros offer tips and advice so you don’t get stymied by delayed deliveries, damaged furniture or bad customer service.

Is your furniture killing you?

According to new study, some common home furniture, like couches and baby mattresses, can often contain potentially toxic flame retardants that can pose a health hazard.

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Indianapolis Designer Furniture Reviews

F
"We purchased a mattress, bed and dining table with chairs, the sales person and store, whom we have used before and even with the bad reviews had good service, however this time was different. The furniture purchase was smooth, no stress sales and
Indianapolis Designer Furniture Provider Name Locked
is knowledgeable, however the delivery was not on time but 1 1/2 hours and with no calls, I had to call them. 1/2 the bed is missing and no concern by the distribution center or effort was made, this was Wednesday night, on Thursday morning by 9:30 still no call from anyone, I call and they say we are working on it, by 11:30 still no call and again I call, still just working on it. The issue is why is the consumer the one following up, even if there is no resolution no news you NEVER let a consumer sit and boil, you call tell them that you are their first priority and that you are working on it, no call means you don't care. Finally have nasty
Indianapolis Designer Furniture Provider Name Locked
to corporate I got someone to do something for me. The issue is the actual thought I would still pay the delivery fee,
Indianapolis Designer Furniture Provider Name Locked
no, How do you put a consumer thru all of this and not offer them something? I WOULD HIGHLY RECOMMEND THAT IF YOU PURCHASE FROM THIS COMPANY YOU DO NOT EVER PAY FOR THE DELIVERY AND THAT YOU PICK IT UP YOURSELF!!!!! BETTER YET WE WILL NOT BE BACK TO SAY THE LEAST. At the end of the day all I wanted for them to do was come pick the furniture up and forget the whole thing and I will take my monies else where because they sure did not care about my business.
"
F
"We did our rounds with the furniture stores in Indy and ultimately ordered from
Indianapolis Designer Furniture Provider Name Locked
in Castleton. WORST DECISION EVER!!! In short, it has taken more than 3 months to get our furniture, the quality was poor with crooked dresser knobs. I had to keep calling to get an update on when the furniture would be in - MULTIPLE TIMES. They never once called to say "Hey, giving you a courtesy call to let you know your furniture is back - no sense of courtesy or customer service after they got paid. TERRIBLE TERRIBLE TERRIBLE. Purchasing was fine ,
Indianapolis Designer Furniture Provider Name Locked
provided a catalog for us to order a coffee table from since we didn't see a set we liked in store. She advised it could be several weeks before the order was ready. After more than a month I finally called them to get an update and they say "Well your dresser chest and night stands are in but the table is still back ordered." Well it would have been nice to know at least SOMETHING was in but no, I had to call to find out. So they set up delivery for the nightstands and dresser ($70 delivery fee). Several more weeks go by and nothing... I finally call again ask about the remainder of our order (coffee table, end table, and stool). "We show the stool was delivered with the night stands and the vendor's site is down so I don't know what's going on with your tables." COMPLETELY CLUELESS. The stool was never delivered to us but they showed it was, they were showing things were at the warehouse when they weren't. NO PROGRESS. Several more weeks go by and I call again. "Well the end table is in but the coffee table isn't" AGAIN THEY COULD HAVE LET ME KNOW SOMETHING IS IN, it's not like we have existing furniture we're replacing, we just bought the house and have nothing. We went to this box store thinking it wouldn't be THAT difficult to get decent furniture at a good price in a reasonable amount of time... WRONG. It's not like we're ordering custom handmade furniture here. So the end table gets delivered and someone comes to look at the knobs on the night stands. I lost track of what happened but essentially told them it had been so long that I don't even remember the stool and I don't want it anymore and after hoops and looping back with managers, they finally agreed to refund the stool at the sticker price, not the price we paid. Nice. This is now the end of May and I call
Indianapolis Designer Furniture Provider Name Locked
again about the coffee table - she doesn't know anything but says she'll call me back. I went out of town but today it's 6/15 and she never called me back - I called her, she says she'll call me back but no, I get a call from
Indianapolis Designer Furniture Provider Name Locked
in the warehouse. She informs me the truck they were supposed to get today from this manufacturer isn't coming but it will be here the end of next week. I AM EMBARRASSED FOR THIS BUSINESS. THEIR TRACKING AND ORGANIZATION IS TERRIBLE AS WELL AS THEIR COMMITMENT TO FOLLOWING UP WHEN THEIR SERVICE IS FAILING. I understand things come up and back orders happen but there was NEVER ONE INSTANCE of updates or communication from them. This is sad and very disappointing. 3 months after a $1350 furniture purchase and I'm still short a coffee table. In store,
Indianapolis Designer Furniture Provider Name Locked
was helpful and wonderful to work with. Everything after that point has been absolutely unacceptable and I will advise anyone looking for new furniture to avoid
Indianapolis Designer Furniture Provider Name Locked
.
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F
"
I brought an antique library table, writing desk, chair and brass bed to
Indianapolis Designer Furniture Provider Name Locked
after these items failed to sell in my moving sale on Saturday. I had them priced from $250 to $400. I called
Indianapolis Designer Furniture Provider Name Locked
and asked if they would be interested in seeing them and the gentleman told me I could bring the pieces by for them to look at on Sunday, a drop off day for
Indianapolis Designer Furniture Provider Name Locked
. The same gentleman looked at the pieces, accepted the table, desk and chair. He said they could not take the bed because they already had one that they could not sell. I took the bed back with me.

We signed the contract for the three pieces which said
Indianapolis Designer Furniture Provider Name Locked
agreed to accept and sell them but he could not tell me what they would be priced at because their "antique person" was not in on Sunday. I said no problem and then spent $247 on a mirror.

On Monday morning the "antique person" called me and started off by saying how dare I bring this "garage sale leftover junk" into her store! I told her I paid $285 for the desk at an antique store and that many people like their antiques to be unrestored looking, original and charming. She said she might be able to sell the library table but the desk and chair where going in the trash unless I came back to get it! I let her know that I no longer had the U Haul truck that I used to bring the furniture to the store yesterday. I reminded her that her representative accepted the furniture and she became even more rude and abusive. I told her she was being incredibly rude and that this was an internal issue with her people and that they should be better trained on her standards. I then reminded her that I had a contract that said she would sell my furniture. Her response was she would sell it for $5.00!!!

I would like to remind
Indianapolis Designer Furniture Provider Name Locked
that I signed their contract in good faith that they would sell my furniture at a fair price and they are potentially in BREACH OF THEIR CONTRACT. FELLOW CONSIGNORS PLEASE BEWARE BEFORE YOU CONSIDER LEAVING ANYTHING AT
Indianapolis Designer Furniture Provider Name Locked
!!!!!!!!!!!!!

"
F
"I recently purchased a bedroom set from Value City Furniture.(I made my final payment in December) Approximately two weeks ago, my bed frame completely collapsed under me while sleeping. The supportive features of the bed are made from a very cheap, non-durable layered wood that completely splintered apart from the bed frame. The vertical support beams broke off from the rest of the bed when the screws stripped out of this wood. My receipt said that if the parts couldn't be repaired, they would be replaced with comparable merchandise OR if unable to be replaced, an in-store credit would be provided. Since the bed was still under warranty, I called
Indianapolis Designer Furniture Provider Name Locked
Furniture for assistance in proceeding with replacement/repair of the damaged parts. After attempting twelve calls to the service department without success, I called into the main part of the store. The individual I spoke with was unable to provide a clear idea of what steps I needed to take, other than to bring my entire bed into the store, and said a manager was not available to speak with me. This individual told me I should call the service department, which I had been unsuccessfully trying to do all day. I do not own a truck, so tearing down an entire bed and trying to get it to the store for repair wasn't an easy task, and I wanted to know ahead of time exactly what was needed. That is when I decided to drive to the store and speak to someone in management exactly what I needed to bring in to the service department. A few days later, I brought in my damaged pieces of the bed to be viewed by a service technician, so that they knew that my bed was, in fact, damaged. This individual said that they had one of the vertical support beams available for replacement, but that the rest would have to be repaired in the shop. I was told that my particular bed was already discontinued(!!!!), and that new replacement pieces could not be provided or ordered. The next day I picked up my "repaired" parts and couldn't believe my eyes. The portion of the bed frame they took to repair was scratched and dented beyond repair, was covered in apoxy glue they used to put the pieces back together, and was told the remaining pieces couldn't be replaced because they didn't have any in stock. I went inside immediately and asked to speak to a manager. I have never met a more unprofessional manager or leader of a business. She looked messy, seemed genuinely annoyed that I was speaking to her, made little eye contact, and I was made to feel like an inconvenience. She first tried to blow me off by saying I needed to talk to the service department if I had issues. After I persisted, she went to check with the service department manager. I was told I could take my pieces back to them again, but that none of my pieces would be replaced or taken care of and that they had provided the necessary services. I will now quote her parting words. "You shouldn't jump on your bed." And that was it. She walked away and never said another word. I did go back to the service department and the individual I spoke with this time was much more respectful and professional, even apologetic, about the state of my bed. He was unable to help me either though, so I left the store with a damaged bed frame and not enough pieces to put my bed back together. I was given a poor quality product, and the warranty was not honored. I was refused an in-store credit, replacement or acceptable repair. I am out $1100 and they could not care less.

I will NEVER use
Indianapolis Designer Furniture Provider Name Locked
Furniture for my furniture needs in the future and will spread my message to everyone I know. This was unacceptable.
"
N
"I was very easy and a pleasant folk to work with accommodation is a priority. Price is not an issue. They will always get our business."
A
"I really think that this store is just great. Their furniture is of high quality, and they have very unique pieces. If you want to make a statement this is the place to go. Some of the best furniture I have ever seen is here at
Indianapolis Designer Furniture Provider Name Locked
. My dream home would be filled with their furniture. The only downside is they are pricey. I got lucky with my purchase because it was in the clearance room. But if you look at the regular stuff, it is really too expensive. I think it would be worth the money if I had the money though because it is beautiful and of high quality. I have seen where they do run sales from time to time, so that would be the time to buy from there. Their delivery was pretty good too, but they weren't willing to carry the couch and loveseat down to the basement. But no big deal."
A
"the individuals at this store really know what they are talking about. this was my first experience buying these items, and i went to other stores and looked as well. Look no further. The employees really care and pay attention to your needs and help you pick out what is best for you. Great facilty. clean and organized. they also accept Bed Bath Beyond coupons and also have their own 20% coupon when sign up online."
A
"In every instance, we have been pleased with the results and with
Indianapolis Designer Furniture Provider Name Locked
. She is personable and professional, and she always follows through and does an excellent job from every perspective. She is flexible and a pleasure to work with. Her pricing is more than reasonable and fair."
A
"Ric is the owner of
Indianapolis Designer Furniture Provider Name Locked
and has been in the child care furniture business for his entire career. If you have a passion for supporting locally owned business and want a knowledgeable person to assist you with the process of buying stuff for your child, you should without a doubt head to Noblesville and meet Ric. He did not steer us one way or another with any of our decisions and was so helpful with use, functionality, color options, etc. My wife absolutely loved him. Could you get cheaper stuff at Babies R Us or Buy Buy Baby, absolutely, but the quality is very high, their selection of feeding chairs is unmatched, and Ric is a resource for first time parents."
A
"
Indianapolis Designer Furniture Provider Name Locked
was really friendly and inviting when I first stopped in. I didn't even have to ask him to watch for a turntable, he offered that on his own. His prices are great, everything is reasonably priced and in good condition. If you are looking for trendy, funky pieces like you might find at an estate sale or garage sale, this is the place to go!"

All Designer Furniture in Indianapolis, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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FURNITURE FASHIONS

4627 E 10TH ST
Indianapolis, IN

FURNITURE GALLERY

104 S POST RD
Indianapolis, IN

FURNITURE LAND

5940 E 10TH ST
Indianapolis, IN

FURNITURE MEDIC

1401 S Lynhurst Dr
Indianapolis, IN

FURNITURE OUTFITTERS

5753 E 86th St
Indianapolis, IN

FURNITURE OUTLET

2705 N TIBBS AVE
Indianapolis, IN

FURNITURE PLUS

5255 Rocky Ford Rd
Columbus, IN

FURNITURE SERVICE LTD

3525 HOVEY ST
Indianapolis, IN

FURNITURE WORLD

Indianapolis, IN

FUTON FACTORY

535 W Edison rd. Ste 7
Mishawaka, IN

GALE INTERIOR SOLUTIONS

2040 S Lynhurst Dr
Indianapolis, IN

GERDT FURNITURE & INTERIORS

8602 ALLISONVILLE RD
Indianapolis, IN

GERDT FURNITURE & INTERIORS

999 GERDT CT
Greenwood, IN

GILL BROS FURNITURE

1406 E 53RD ST
Anderson, IN

GILL BROTHERS FURNITURE

8300 W VERN DR
Muncie, IN

GILLESPIE'S FURNITURE UNLIMIT

201 W Grant St
La Fontaine, IN

GLADYS BLEVINS

4830 W WASHINGTON ST
Indianapolis, IN

Godby Hearth & Home

7904 Rockville Road
Indianapolis, IN

GODBY HOME FURNISHINGS

14550 Mundy Dr
Noblesville, IN

GODBY HOME FURNISHINGS

8171 WESTON AVE
Avon, IN