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Florist reviews in Indianapolis
Real People ~ Real Reviews ~ Real Results
I ordered the FTD Sweet Devotion Bouquet for a friend's mother for her 80th birthday. I had the arrangement sent to my office and I was going to take them with me to her birthday celebration after I got off from work. The flowers were delivered to the front desk, and the desk delivered them to my office. I was horrified when I saw the arrangement of pink and lilac roses which were on their last life, fully opened with brown edges. Everyone in my office could not believe that a florist would deliver such an arrangement, which is obviously a representation of Bokay Florist. I also ordered the upgraded (BEST) arrangement, which this so called arrangement was not. I immediately called FTD who ask if they could have another arrangement delivered, would that be ok and I agreed. The FTD customer service person said that he could not find a florist in the area who could deliver that same day and he also said that he called Bokay and they refused to provide another arrangement. He then said that FTD would refund me the amount of the arrangement and I ask should I take it back to Bokay and he said that wasn't necessary. I then received a call from FTD at my office the following Sunday and said that they would only refund me 20% of the order. At this point I'll take the loss and tell everyone about my experience with Bokay. Needless to say that I did not take the arrangement with me and had to scramble after work to find another gift. Fortunately, I had the arrangement sent to my office and not directly to her birthday celebration, which could have been awkward and embarrassing.
- David Campbell & M.
I told them type of arrangement n colors within a price range, they made an amazing arrangement n delivered and billed me the next day! Great customer service and very helpful! I would def do business with them again!!
- Troy L E.
I called Provider name locked. to ask for a special arrangement of lilies and roses for a baby girl named for the flowers. I wanted white and pink, something pretty to put by the crib.
I called the day after the baby was born and Provider name locked. , the shop owner, was thoughtful enough to suggest that I should confirm first when they would come home from the hospital and wait a couple days for delivery.
The flowers arrived promptly on the first day my friends were home with their new bundle. I was on vacation in Florida when the flowers arrived, but friends texted a picture (which I lost) and went on and on about how pretty they were.
The service was flawless and I'm glad she's there.
- MELYSSA D.