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Fireplace Repair reviews in Indianapolis

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  • I bought a $99 certificate for $500 toward a direct vent gas fireplace insert.  Good deal.
    I felt like Provider name locked. 's  prices seemed  a little high, but the quality was good.  The big surprise was the labor cost to install.  Almost $900!  After the cost of the other accessories were added, the $1900 insert was now up to $4500.  I was not happy, but still decided to go ahead.
    However, the chimney has some issues, and needed a "special" cap installed.  I understood that and was expecting a little higher cost. It was $500 more!  The salesman tried to explain that it had to be custom made, etc, and they could have charged even more labor. Not a good thing to say.  I reminded him they were already getting $900 for that.  
    I contacted my brother-in law who is a union sheet metal worker for 30+ years.  I told him what they were doing, and he almost choked when he heard what they wanted to charge.  He told me how the piece is fabricated and the cost of the sheet metal. That's when I finally decided I did not want to do business like that.
    I don't mind paying for quality, especially when it comes to professional installers, but their is a limit.
    Went to Provider name locked. 's and am very happy, and have a few more dollars still in my pocket
    - Steve D.
  • It went extremely well. The technician was prompt, professional, knowledgeable and conscientious about keeping the cleaning tidy. It was well worth the money for the repair and maintenance.
    - Dorothy M.
  • Our fireplace logs were turning off by themselves, and then it reached the point where they would not even come back on.  we've used Provider name locked. 's for a few years because they've been so prompt and professional.  This time was no different.  They came out when they said and gave us the annual cleaning.  After that, the unit worked well for a while, but then started quitting again.  They were quick to come back out, and replace one part.  The unit worked again for a while and then quit again.  They came out very quickly after the next call to do further tests.  They replaced another part and the unit has been working great ever since, better in fact than when we moved in 7 years ago.  They did not charge us for the follow up service calls, only for the parts that they replaced, and even then they were apologetic for not catching the problems on the first visit.  As I mentioned, we've used them for the past few years and will continue.  Their a great company: reliable, courteous, professional, responsible, punctual.
    - Phillip D.
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Fireplace Contractors in Indianapolis

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