Indianapolis Countertop Installers

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It went great! LOVE my new countertops. I hated the green countertops when we moved in, but I didn't want to spend
thousands for granite. They look even better than I had hoped for. I got the look of granite for so much less! He showed up on time, was very clean, efficient, personable, and professional. I would definitely recommend him!
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" came by to give me an estimate. I liked him right away. I had had 2 other estimates from big box stores and thought they would probably have the cheapest price. I was so wrong. 's estimate was about $400 less plus he said he wanted me to personally select my slab of granite. I met him several ...more days later at a granite store and we walked the aisles together to select the granite.

had suggested I bring a kitchen drawer with me to make sure it would look fine with the granite I chose.

helped me select the granite and then select the best slab. Less than 5 days later he called to say he was ready to install.

and his crew came and took out the old counter, disconnected the faucet and disposal, and then installed the granite counter.

had even made a granite lazy

out of the extra granite at no charge.
To say the counter is beautiful would be an understatement. It is gorgeous!! It is perfect. It is everything I wanted thanks to

. He was wonderful and so very helpful. You need to call him. He is more than reasonable, friendly, helpful, and just so very good at what he does.
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" and his crew did a great job removing our old countertops and installing new granite countertops. is easy to talk to and very professional. He provided us with a detailed handout of information regarding his service, etc. -- also instructions for care and maintenance of our new countertops. He was never ...more in a rush, and he always took the time to answer all our questions. He went to the granite warehouse with us and used his experience and expertise to help us pick the right granite, but he never tried to push us into anything.

was very responsive, always called, and arrived promptly as scheduled. He also provided unexpected extras and went out of his way to make everything right. He also works with a local plumber, so everything was done through

. Great experience, and we love our beautiful new countertops -- they make our kitchen look great!
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"In short, we were very pleased with 's help in the product selection process and with 's installation and high quality. The price seemed fairly high, but we went with them because they had the products we wanted, so we can't really complain on that front. However, the company really lacks ...more a "project management" function, which makes for a lot more pain than there should be. Details follow:
DESIGN
They had a broad assortment of products, and

presented some great options. And when we installed the backsplash and had concerns that it didn't match the granite well enough, she came right over, brought new backsplash options, and took care of all our concerns. She had a great proposal for dealing with the difference in height between the kitchen tile and our hardwood floors. In the end, we are very pleased with the look of our kitchen and the quality.
INSTALLATION AND QUALITY
They did a great job on installation. It all looks great and we think it will be beautiful for decades.

was polite, timely, and easy to work with.
PROJECT MANAGEMENT
Was terrible. They don't manage removal and reinstallation of appliances, so you have to find someone to do that, pay those costs (expensive!), and coordinate between the appliance movers, plumbers, and Santarrosa themselves. It was not clear to us who was to do the rework of the electrical plugs (have to be set out higher to fit the new backsplash) or the rework of the woodwork (have to be cut down due to the higher floor); both fell to us to manage. And communication about the installation schedule (particularly when suddenly an additional box of floor tile was needed and no one could tell us for certain when it would arrive +/- 3 days) was pretty shaky and we had to really PUSH to get the original installation schedule honored.
In short, there wasn't great coordination after the the contract was signed, and at that premium price, we would have expected it.
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"Measurements were quick and went well. They explained everything thoroughly and the photos of their recent jobs were all gorgeous. I will have brand new (and top of the line) granite countertops at a fraction of the usual cost for granite. You can't beat $48 per square foot. If you are planning a kitchen upgrade- these folks are a no brainer.
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"It was unbelievably smooth. NOT one glitch. The guys are total professionals with everything. Not once was I stressed. and and crew are wonderful. You are kept informed every step of the way. They really educate you and never are you rushed for decisions. The tear out was challenging but not once did ...more any of them complain.

is a well oiled machine lead by the most competent Team you could ever want. We will be using them again and recommending them to anyone who asks.
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Went to their shop and staff was very friendly with a relaxed atmosphere but within the framework of keeping professional . Thorough on showing and describing of products, even went inside of there fabrication shop to view more samples.

Price point was very reasonable for purchasing items and install of kitchen counter top with new ...more sink and faucet a total of $ 3389.00. Did not have to do anything, all details including plumber set-up was arranged through

.

Installers (

and

)called prior to coming over and were very courteous, clean and neat. Was very conscientious about their work, made sure counter top was leveled, fit accordingly, seam was virtually invisible by the time they were finished also the undermount deep sink was polished. Also laid down a tarp to walk on by the access door so no dirt was tracked throughout the house.

We have a "Reverse Osmosis" system and the plumber would not re-install. Stonesmith had called me after finding out

that the plumbers could not complete task and was given a credit back. Future reference -double check on what the plumber is willing to do before committing or else find your own.

We highly recommend this company for any kitchen, bath remodeling. They are down to earth, friendly, courteous, knowledgeable and very competitive in pricing. Very nice place and willing to please. Thank you for a excellent job.
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The Project Assistant replied within 24 hours to ask me for a description of what I wanted done so that she could block out an appropriate amount of time for an estimate. I responded the next day (12-6-13) with a detailed description. I had not heard back from her for several days so I sent the 12-6-13 email again on 12-12-13. Her response later ...more that day: "

(her husband) has been out of the country and just returned to the office yesterday. I wanted to speak with him prior to responding to your email. As I suspected, he confirmed that we are no longer servicing the West Side of Indianapolis. Our office has relocated to the far east side so we have redrawn our service area accordingly. Unfortunately, I don't have anyone to recommend in your area."

According to their Angie's List webpage, on the date of their 12-12-13 email, they are located at the same address as they were for the work done at my residence in

of 2012. Their Angie's List webpage says that they service "

and surrounding counties." My home is in

Township, which IS part of

County- approximately 22.8 miles door-to-door from their present location. If they have indeed "redrawn (their) service area accordingly," why isn't this reflected on their Angie's List webpage? If indeed they are no longer servicing the west side of Indianapolis, why didn't the Project Assistant tell me this when she first replied on 12-5-13 instead of asking for details about what I wanted an estimate for? And why wasn't this relocation a

to their company doing work at my home in

of 2012 (they were at the same address that they currently show on their Angie's List webpage)?
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"We planned a major with them. In we contacted , visited and got samples, had folks come to house and write estimates. The initial girl we worked with was leaving the following week but did send her suggestions and turn us to yet someone else who was leaving!! Here's what we ...more failed to realize...they went somewhere else for a reason! Every time we called to check the status of our estimate the "person" wasn't available to respond. Finally in November

came out to meet us and say he wasn't comfortable with the flooring and referred us on. At that time he scheduled a meeting with us at the main campus- he never showed up, never called and never responded to our 3 phone calls the last few weeks! I called asking if they were too busy and if we should go elsewhere- no response. The very day AFTER we signed with another company

calls to say he was sending someone out to do templates!!!! Save yourself time and grief and go somewhere else! Incidentally, we got the exact granite and wood from another place with much better customer service and knowledge. Do your homework.
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"The entire experience went very well. We wanted to install "arts and crafts" style cabinets in our kitchen. We told what features we wanted, some of which he had not incorporated in his cabinets previously. sketched the cabinets and worked with us to incorporate exactly the design we had in ...more mind. We wanted opalescent stain glass panels used in the upper cabinets and

did a great job of doing this after we picked out the glass we wanted him to use. Before he started building the cabinets he provided us with a 3D drawing of the cabinet installation so we could envision the final product. In the end we are extremely please with the cabinets

built and we have already had hm back to build a few other additions for us. We will use

for other projects in the future and would gladly recommend him to anyone.
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