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Apartment reviews in Indianapolis

  • D
    Supreme Property Management started strong, but did not come through when it mattered. My wife and I relocated to Indianapolis, and rented a three bedroom unit in Fountain Square. The apartment was priced higher than the market rate, paying $1795 per month. After the lease signing and move-in inspection, and promises of good customer service, Supreme Property Management became an adversarial landlord. Despite paying our rent on-time each month, and taking care of the property, maintenance issues where never resolved. A drain pipe to the first floor toilet began leaking, shingles fell off the room, the AC unit stopped working, the hot water heater had bacteria resulting in an egg odor, and the promised installation of grass in the backyard was never complete. Out of necessity, I repaired some of the health hazard issues myself, and after being promised in writing that I would receive a refund for the materials, it never came. We ended up terminating our lease early, only three months into the term. We paid the full amount to end the lease (3 months rent plus a $750 marketing fee) but did not get our full security deposit back. They claimed that the unit was not cleaned and that pre-existing damage to the exterior of the garage was our fault. In short, Supreme failed to care for its residents, and failed to care for the property.
    - Dakota P.
  • F
    I saw your ad in the Urban Times and called your office to inquire about it because maybe in some alternate universe there was some kind of explanation for it. But I spoke to Kate and explained how racially insensitive the ad was. I calmly and politely suggested maybe some racial bias training might be able to help her see what so many other people could see. She was so offended at the thought that anyone could suggest she would need racial bias training that she hung up on me. I called back to get her name and Kurt answered. Kurt was no better. Not once did he apologize for Kate hanging up on me, but he actually defended her and said it was because I was cursing, I wasn't. Then he said it was because I was yelling, I wasn't. Then he said it was because I was unhappy and no one wants to talk to people when they are unhappy. Kurt and Kate both need to learn how to take critique from the very community they strive to displace and other. And blocking people from your page simply because they disagree with your blatant racism gets you nowhere but further dragged. Your only viable option is to have someone help you write an apology, don't do it yourself because you really suck at being inclusive in your writing, and schedule some racial bias training for your entire team. PS. Having a college room mate who was Black and another who was gay doesn't mean you can't be biased against those who are different from you because you absolutely are. #BlackLivesMatter #InclusivityIsNotThatHard
    - Satchuel C.
  • F
    Worst experience living in an apartment. When we first moved in, my apartment reeked of mildew & there was food left in the dishwasher from the former residents. My apartment clearly wasn't cleaned properly. I had to let my windows stay open for 2 days before we moved in. There have been two drug overdoses, that we're aware of because the neighbor came outside screaming in the middle of the night for help. There have also been domestic disputes between my neighbors and they make it known they are carrying weapons while they're fighting. I woke up at 545 AM to 8 gun shots less than 20 feet from my apartment, I have a toddler so this isn't suitable for me. I pay way to much money to live in a place like this. This isn't a safe place to call home. I have contacted corporate and they aren't doing anything about this situation. Stay away. This is becoming a trashy place.
    - Marissa C.
  • D
    Because of the age of the complex and the nature of rental apartments, there were several occasions to submit maintenance requests over the two years I resided there. Two instances stand out as typical examples of what to expect.
    First, the 2nd summer I had to request maintenance because the air conditioner was not blowing out cool air. The maintenance crew had to come out four times to get the A/C system to work.  The first three times they "charged" the A/C with Freon (the second time, they forgot to close the valve on the A/C tank and just let the Freon bleed off). The fourth time out, they just replaced the unit.  This took over a week for them to do.
    The second instance was that the bedroom window had dry rotted to the point where the glass fell out of the window frame. I had to duct tape the window back together because maintenance never responded to my initial request to have someone come out and fix the window.  The third day I called for maintenance, I complained that it was the middle of (a particularly cold) winter, that it was a first floor apartment (so I didn't feel safe), and that this was a totally unacceptable standard of care for the amount of rent being paid. The lady in the management office bluntly said "We'll fix it when we get around to fixing it."
    - Gregory B.
  • F
    We had questions about the 60-day and 30-day notice of move out policy. We contacted the leasing office well in advance this period to ask clarifying questions so that we would be sure to follow the policy exactly as needed to avoid any unnecessary rent due after the time we would be vacating. The leasing office staff person, with whom we spent 20-25 minutes on the phone discussing the questions we had, led us to believe that we needed to give 30 day notice prior to our move out date. We went in today, 7/13/15, to give our written notice that we are moving out 8/14/15, and were told that we would be charged rent through 8/31/15. This is counter to what the leasing office staff person led us to believe and counter to the very issue we took careful steps to avoid.
    - Chelsea R.
  • D
    Enjoy paper thin walls so you can hear the domestic violence of your neighbors or children running amuck?  Prefer inadequate dumpsters for residents trash so that the overflow lays on the ground for days?  Go for unenforced parking policies and other rules for the quality of life benefit of  residents?  Get off on unsupervised children screaming and yelling as they "play" on property until late at night?  Like security which is as invisible as it is ineffective?  Welcome litter and liquor bottles near building entrance?  Want management who is only concerned with rent collections and the bottom line?  Then you'll love it at Pangea Courts.
    - Daniel G C.
  • A
    It went great! Tashena is a real estate agent, but also has experience in Interior Design and Decorating. She has an eye for detail and knows what type of decor would look fitting in home settings. She is exceptional at helping new home owners like myself get organized - moving is very overwhelming. I was glad to have Tashena's help once I got moved into my new home. Tashena helped me organize my belongings once I move in. Whether you need a Real Estate agent, assistance with Home Organization, or would like a creative eye for Interior design, Tashena is well rounded in all areas and comes highly recommended.
    - Caroline J.
  • F

    STAY AWAY FROM THEM!  If you need a repair it is a joke!  They do not care if it is taking care of at all!  Any idea who OWNs this place?  Southside is so nice and it is a place like this taking it down! It looks real nice, apt are remodeled and up to date but omg once you are in it is over.

    How long should AC be out?  Should you get a credit in rent when apt is not running as advertised?

    I'm sick wih this place getting away with this. DO NOT RENT FROM THIS PLACE

    - GINNY E.
  • A

    First - Brandon, educated us on how we could maintain the level of neatness we wanted to great us every time we came in our door, by simply being organized.  But, who wants to do all that...Brandon!  Brandon begins with the initial cleaning, organizing and uncluttering (throwing away unnecessary junk) :)  We became aware that having the neat presentable home was as easy as putting things away so Brandon could do the dirty work of cleaning.  Oh and does He cleans!!  The ceiling fans because they need it, the corners, the floors, the cabinet fronts, refrigerator front, dishwasher. Bathroom cabinets, sink, commode, floor. Vacuums the floors and when mopping the floor he uses his SHARK for the best steam clean possible after vacuuming the tile floor.  Nothing is missed.  Everything is in its place, neat and beautifully presentable!

    We love Cinderfella's service.  When we walk in the door what once was a heavy sigh is now a HUGE SMILE and relief that one thing is no longer on my to do list!

    - Sabae M.
  • F
    I'm not one to rant but....The day of arrival (which I showed up a day later than expected) was greeted by management stating cleaning had yet to come and there was no door knob or lock to be found. The floor was covered in dust from construction, the blind rods were broke (later repaired) and there was no actual cleaning found. We were given an opportunity to move to a different unit but still the same mess. When construction is done there should be a sweep through. It took 3 boxes of Swiffers to get the dirt almost gone. Nevertheless, we tried to press on but to our surprise the A/C was broke and we were told to wait 3-5 days when a tech could come repair it even though habitable standards in the agreement state any lack of A/C on 80 degrees and up are emergency response situations. The maintenance was poor and lacking, especially when the drunk teens pull the alarms at 4 a.m. on a weekday. By then end of our patience the garbage door was broke majority of the time and garbage piled up the walls creating smells and flies. I would also advise to really check into the surrounding building/organizations if you are concerned about your safety. 
     At the end of the battle TWG refused to speak with me or come to any sort of reasonable settlement.
    - Josh D.
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Apartments in Indianapolis

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