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Musical Instrument Repair reviews in Houston

Real People ~ Real Reviews ~ Real Results

  • Con-artist is a good word for Mr. Wilson. He is a dishonest man who will willingly steal your property from you instead of honoring a business contract. Do not trust him for his word and definitely do not let him walk out with your property. You are likely to never see it again.
    - Steve W.
  • Another tuner told me to trash my 1900 former player piano, which was my great grandmother's. He said take it to the dump. That repairing it would be upwards of $6000. John Newton came out, took the thing apart, told me he'd fix it up and tune it for $780. He says over time I'll want to add a couple repairs, but that it can be done in a few rounds. He is lovingly, painstakingly repairing it. It is like watching a master artisan. Almost in tears, this is such a beautiful skill, he is so kind, and he knows the value of saving and not tossing because it isn't perfect sound. This piano has an amazing sound, it has old grand piano length strings, but it doesn't sound like the new pianos. It's why I love it. And love John Newton. He knows a lot of good stories, too.
    - RAJ M.
  • Excellent. I emailed Houston Piano Company through their website; they responded quickly; they asked for me to send a couple of photos of the piano, which I did; he told me he could give me $400; I agreed; we arranged a date for pickup; the person who came to pick up the piano man-handled it by himself; I signed a document; he gave me $400 cash. I was happy and now I have more space in my house.
    - Lynn M.
  • In the past 2 months we've visited Lisle several times for help. We recommend asking for Grace, a knowledgeable and friendly counter person. We brought Grace an inexpensive full size violin and bow owned by my son's school. It was in terrible shape - and the bow had been stored without releasing the tension. My son often uses this school fiddle and bow when he can't bring his own instrument to practice. The staff made some recommendations and did approx $150 of work on it. The school violin sounds so much better - and the bow is back in business. Meanwhile, we have purchased new strings and a chin rest and shoulder rest for my son there in recent months. Everything is excellent quality. The real test is to have a good bow re-haired... we hadn't used Lisle for this before now. The counter folks were telling us they needed a 7 day lead time.. but when the back room guys saw my son's bow they offered to do the re-hair in a day or so. Sure enough they did a professional grade re-hair within 2 days. What a big help! I think if you can time your big work to be done in June - right after the May school concerts, etc. - this is a good time to get their attention. Like any strings shop with a rental program, try and avoid repairs in August/September when the new rentals are going out the door.
    - SARA ANN B.
  • We rented a euphonium for my 6th grader, who started band
    this year.  It is the first time I've
    ever rented an instrument so I didn't know what to expect.  I wouldn't recommend this store to anyone,
    even if you live nearby.  We had to take
    the instrument in 5 times to fix a sticky valve.  The first time, I explained that I worked and
    that it took me an hour and a half to get to their location from my office, and
    asked them to replace the instrument if it couldn't be fixed.  They assured me it was a common problem and
    had an easy fix.  It wasn't.  I ended up taking it in four more times, and
    I suspect they didn't do anything at all because there was never a change in
    the way the valves stuck.  At one point,
    they told me that the instrument had to be sent to Dallas to be fixed, which is
    why it was taking so long.  When I picked
    it up I mentioned something about it going to Dallas and the guy behind the
    counter was perplexed, explaining that they NEVER send instruments out for
    repair.  Most likely, the person that
    told me it was sent to Dallas was lying. 
    My last trip out there was to return the instrument and cancel the
    contract.  I walked in with the
    instrument and said matter of factly, "I need to return this and cancel
    the contract."  The guy behind the
    counter, mimicking me in a sort of exaggerated, whiny, high-pitched voice
    repeated "You need to return the instrument and cancel the
    contract."  I couldn't believe it,
    and thought I must be mistaking his tone, but he continued to behave as if the
    whole transaction was a joke.  As he
    handed me the receipt, he quipped, "That'll be $495.65, ma'am."  The contract specifies only a monthly fee
    until you own the instrument, cancel at any time, so I was stunned and
    angry.  Before I could ask him why in the
    world I was being charged, he laughs and says, "You should see your
    All in all, an extremely amateurish operation run by a bunch
    of grown men who didn't mature beyond 8th grade. Save yourself the hassle.

    - Cherie A.
  • The violin now looks like a rejuvenated master art instrument. It is easy to play, its tone has been much enhanced, and it has been beautifully restored cosmetically. Wen Hua Wu is a master craftsman of the first order. Houston is fortunate to have such a talented craftsman. I believe the money I spent to restore the violin was a worthwhile investment. I will not hesitate to return to the Lisle violin shop for any violin repairs. I would also like to add that the employees who work at the front counter are courteous, friendly, and very helpful.
    - David W.
  • I have been going to Danny D's since they were over on NASA RD 1.  I took my Fender Telecaster in to be set up and a buzz diagnosed.   I wanted it perfect due to the fact I was playing a couple of numbers with a band at my daughters wedding.  The owner was sitting there when I walked in, took the guitar, plugged it in, and diagnosed the buzz right then and there and told me what they would do to fix it and what it was.  Then he looked at the neck and agreed their was room to lower the action.  He told me drop it off and they would take care of these issues and finish the set up.  My guitar was ready the next day, nice and quiet when I plugged in, the action was great and the thing played so sweet.  I played it at the wedding and it was a joy to play.  It was perfect.
    Nobody touches my gear, and I buy from nobody but Danny D's for over 15 years.  They did have one service tech that lacked a little to be desired, but after some complaints he is gone.  The owner himself set up my guitar.  Couldn't be happier.
    - William B.
  • I've used GSM for guitar maintenance services over the past five years.  I've used them multiple times on various acoustic guitars (Taylor, Martin, Collings), and have been very happy with the service provided each time.  Kevin and Justin Perry are pros at what they do, delivering prompt and quality service.
    - James P.
  • I have used Tom Miller Service Company twice now so this is actually a review for two experiences. We had been looking for quite a while to find someone to fix two sets of studio monitors (recording studio quality speakers). We were referred to Tom and both experiences were exceptional. Tom is very professional but more importantly he keeps in contact with you. He would follow up with us consistently to make sure we were aware of what the issue was, the cost to fix it, and the amount of time it would take. Both times Tom was very quick to order the parts we needed and get the monitors back to us. He also is VERY reasonably priced. I would recommend Tom to anyone needing assistance with professional audio or video equipment. We have additional equipment needing repair and we will be back to Tom Miller Service Company!
    - Karen C.
  • I had a very good experience with them. They’re an independent shop in there. They came up, they follow up with courtesy. I like their integrity and the local business. They’re passionate about the piano expressing how beautiful it was.
    - Stuart A.
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Musical Instrument Repair Shops in Houston

Companies below are listed in alphabetical order.

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