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Moving reviews in Houston

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  • Provider name locked. and his crew showed up on time as promised, they loaded up my moving pod and let me know in enough time that I was not going to have room for all the items that needed to go in. this allowed me to get a storage unit rented and then they took the extra items to the storage facility for me. they did a great job packing the pod to its full potential. Will be using them again once we get into the new house

    - Mark S.
  • At 8:05 a.m. I contacted company because no one had contacted me to confirm appointment, nor were they on time.  When I spoke with the owner, he indicated "I'm sorry, I have you down for 8:00 a.m., but my driver had to make a delivery before your appointment.  I'll have someone reach out to you to let you know when they would be at your home to start the move."  I communicated to the owner of this company that I was on a tight schedule and needed the movers here when they were promised.  At 9:40 a.m., still no movers.  I was then called by the mover who said they were 20 minutes away.   When I asked the mover why he was so late, he indicated that he was called in at the last moment.  So this means that the owner lied about having someone on their way to appease and safe face for himself.  This late start caused me to miss two other appointments due to being over two hours late.
    What is also interesting, I read "F" ratings for Provider name locked. and Son.  The Groupon is under S&S Moving.  If I had known this was the same company, I never would have purchased.  Do not be fooled by the name change.  It is the same poor service that you will find from this company - no matter what name they use. 
    At the end of the move (it took less than two hours), I was told that credit cards would not be accepted.  This was not communicated to me prior to the appointment.  The owner tried everything to get me to go get cash, money order, etc.  Considering I waited for 2 hours and 10 minutes, I would think this man would do something to accommodate the inconvenience.  Ultimately accepted the card, but not without arguing with him for 10-15 minutes.  Ridiculous!
    However, there was a bright spot in this fiasco - the movers were great!  Too bad they work for this company.  Provider name locked. and his son did an awesome job, alerted me to any problems with items that were boxed or bagged improperly and made sure to protect mirrors and pictures.  I would use them again in the future, if I didn't have to use S&S Moving, Provider name locked. and Son Moving, or whoever they want to be called. 
    Do not use if you want a stress-free, drama-free move.  You get what you pay for, you truly do!
    - Avis Renae D.
  • Two guys showed up right on time.  I don't think I have ever seen two guys work so hard.  They were extremely conscientious, careful of the surroundings, and wrapped everything accordingly.  We had new wood floors in the house and they put card board down to protect the surface.

    My only comment was they could have used at least one or two more guys.  The driver explained that because it was a high rise he couldn't get anyone else.  As the job was not priced hourly it did not affect us at all.  The guys worked until the job was done without a complaint.  My wife purchased their lunch and dinner and they were very appreciative that we would do that.

    We have moved on an average of every five to seven years (yes my wife is still married to me!)  These guys were the best we have ever had and without question would use them again.


    - Mark S.
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