Find Top-Rated Houston In Home Daycares
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My first choice called me on the morning she was supposed to start work to change the agreed upon hours. That was not an option; I then asked them to send my second choice, which they did. The lady was very nice and patient with my twins. Provider name locked. had told me they would provide a substitute Provider name locked. from a pool of nannies if my Provider name locked. could not come to work. When I needed a replacement the first time they wanted to send me an untested Provider name locked. with whom they had not previously worked; the second time they didn't have anyone available. Because of this they provided me with a refund for these days. However, the refund was not my weekly fee of $425 divided by five. I was charged approximately $12.50 for bonding even on days when Provider name locked. was not in my home. I was very put off by this. Their website states that, "our providers are CPR and First Aid Certified". This is not an accurate statement. Of the 5 nannies I interviewed only one was CPR certified. Overall I was satisfied by my experience but they should have clarified the substitute "policy".- MICHELLE B.