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Home Warranty reviews in Houston
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Over the years (prior to having Provider name locked. ), I had found that many appliance repair companies did not have technicians that were certified to work on our Thermador oven. Therefore, I was expecting a delay from Provider name locked. Warranty to identify a service technician that could be dispatched to work on our oven. I was presently surprised that this was not the case. Provider name locked. Warranty immediately identified a technician that was certified to work on our oven and dispatched accordingly.
As soon as Provider name locked. was notified that we had a claim, they quickly started emailing us information on the appliance repair company that had been dispatched plus Provider name locked. started setting our expectations on next steps and when we should be receiving a call to schedule an appointment.
The service repairman immediately contacted us and scheduled an appointment to come over the following day. The repairman arrived on schedule and was very professional. He immediately started working to identify the problem with our ovens. He had all required tools plus access to all technical repair manuals, as needed. The repairman was able to identify, correct and verify the problem within a very reasonable amount of time. I am glad I purchased the Provider name locked. for my home and will be recommending it to friends and neighbors.- Michael H.
Provider name locked.
Plumbing leak repair. Beginning
AHS was called to schedule repair: They contracted Kintex
plumbing who came out in about three days. (AHS guidelines are that contractor
replies to request in 24 hours and addresses issue within 48 hours from then).
Kintex came out and said there was no plumbing leak to get the A/C drain
checked. The A/C contractor came out (see above process) and said there was no
A/C issue. IT was a plumbing issue (See above process) When SWG Plumbing did
come out they confirmed the leak. However, they cut a large access hole in the
ceiling to get to it (instead of the attic ). They said that someone would be
sent out to repair it. I heard nothing from AHS . But someone did leave a
message on my phone stating they were T&D construction and that I needed to
give them $100, another phone message stated “I ‘m not calling you again” and
did not even indicate who the caller was. SWG plumbing indicated that AHS was to
contract for repair . Numerous phone calls
later to AHS confirmed that they would schedule repair and I owed this
contractor nothing. The contractor went
out and informed us that he could not do the repair. Again WE had to contact
AHS to follow up. (Be mindful that the average hold time for AHS calls has been
15-25 minutes.) I was informed that the issue was being referred to “Research”.
Two days later someone from “research” contacted me questioning about the
ceiling . He indicated that it was a large access hole and they installed a “lot
of pipe” and little else. I called AHS
back to find out what was being done and again was told that they would refer
to “Research” and “Research would get back to e right away. That was two days
ago. IT seems that the contractors have ltlle feed back with AHS regarding the
status of repair and follow up.
Communication from AHS has been only upon my calling..Not too pleased and I
still have a hole in the ceiling..
- Angela L.
It went unbelievably bad! Plumber wouldn't listen to me as I tried to explain the situation which was that we couldn't always get hot water in the bathroom sinks unless we turned another source first and the hot water in the shower would turn cold and then hot again. I told him NOT to turn on the shower because then we would get hot water in the sink and the point was to find out why we weren't getting it in the sink......so what does he do? he turns on both sinks and the shower so obviously there would be hot water then!!!! He leaves the shower running, walks off and never goes back to test the water and see if it turns cold. Looks in the attic where the tankless water heater is, sees that it ignites (which of course it will with all those sources on at one time!) Tells me that if there was a problem with the water heater there would be a digital code showing and there wasn't. Declares it works and leaves. Two hours later I turn on the sink faucet....no hot water and I let it run for 7 minutes! I call AHS to ask for my money back and they say they can't do that but they will send the plumber back out. I said okay but don't send the same one. A different plumber comes out, DOESN'T EVEN LOOK AT THE WATER HEATER!!! turns on one of the bathroom faucets, gets hot water (sometimes you can, sometimes you can't, that's the problem) doesn't let it run long because if he did it would have run out of hot water since no other water source was turned on, but he didn't wait for that. Looks at the gas meter and said it could be the size of the pipe at the gas meter and I could try calling the gas company to see if I can get a new meter, or the house needs to be re-piped. I've talked to several people, they all say GET A DIFFERENT PLUMBER! Obviously we know it has nothing to do with either of those two things as we CAN get hot water....just not always at the bathroom sink. AHS won't send out anyone from a better plumbing company and they won't refund my money! I am beginning to think that if a company is sent out by AHS you are not going to get good service. I don't know, maybe that company doesn't get paid much by AHS but you are stuck with the company they want to send out and if that company doesn't care then you are not going to get good service....or any service! They didn't repair anything and they were not interested in finding the problem! If you need a repair don't use AHS hire your own repair people!
- KIMBERLY K.