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Gas Log Service reviews in Houston

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  • It worked out well. I am real impressed with him. He did an add on for 20$ extra. It was not part of the deal. The technician was very professional and clean. He made sure he cleaned up and installed plastic buddies on his shoes. I was impressed the way we conducted business.
    - Warren D.
  • Purchased gas fireplace big deal for $59.
    Technician, Provider name locked. , came out on November 10th and performed the service.
    The company, Provider name locked. , was very professional. I was given a four hour window to expect the service and I received email updates from the company on the status of the job. Provider name locked. called me when he was in route to my house.
    He cleaned the unit, took great care not to to track dirt in to the house and went over what he was doing with me and answered all my questions about the fireplace.  He was friendly, knowledgeable and professional. I will use them again.
    - Allen L.
  • I will start with BUYER BEWARE.   From the beginning I had problems scheduling my deal.  My husband made an appointment and I purchased the Angie's List Deal.  However, they never showed up.  We called back and they said that they couldn't match up his name with my name so they canceled the appointment.  Although my husband gave them our contact information, they never called and claimed to not have our number.  So, I called back and discussed the issue with Provider name locked. .  He was polite and apologetic and so I rescheduled the appointment even though my husband warned me against it. 
    We received a call at 5:45 pm from Provider name locked. on the day of our rescheduled appointment and he was polite and informed us that his current appointment was going long and he would not make the 1-6pm window because he had to fix a gas leak.  He must have arrived at our home at around 8pm (we were not at the residence but allowed them entrance).  Around 8:30pm or so Provider name locked. left a message that the gas valve was bad and that his meter went off right away and that he could actually smell gas.  He said that the valve would need to be replaced as well as the chimney swept and extensive mortar work.  I called him back and we further discussed how the valve would need to be replaced and that Provider name locked. would give us a call back the following day (Friday) with a quote for follow up work- valve replacement, mortar replacement, and a chimney sweep (my understanding is that they were going to outsource everything but the valve replacement). 
    Provider name locked. did not call back or email or contact us in any way on Friday.  The odd thing is we had never smelled any gas around the fireplace.  So, we called another highly rated Angie's List Company to get a second opinion on Provider name locked. 's findings and sweep the chimney and scheduled it for the following Monday.  In the meantime, my husband tested the valve with soap bubbles and it gave him no signs of a gas leak. 
    On Monday, the other company found absolutely no evidence of any gas leak.  They did not use a meter, but rather a lighter which the gentleman said was the only real way to determine if there was a gas leak.  Additionally, he said there was loose mortar, but it was minor and did not compromise the safety of the fireplace in any way.  He swept the chimney and was on his way.
    After I received the inspection report from the second company, I called and left a message for Provider name locked. at Provider name locked. .  He returned my call around noon and when I asked about the quote that Provider name locked. had promised, he apologized because he had been out on Friday.  We discussed Provider name locked. 's diagnosis of the gas leak and other work and then I informed him that I had gotten a second opinion on the gas leak.  He was polite and courteous and explained that if the device alarms that there is a leak, then the technician did everything he was supposed to do.  Of course, my point to him is the problem is that there is no gas leak.  I did not even discuss the disparity in opinions in mortar work as I would imagine that is more subjective.  However, with the gas either leaks or it doesn't...and in this case it doesn't.
    As I told Provider name locked. , I don't know exactly what occurred, but it seems to me that either the technician was lying or he had faulty equipment. Regardless, that is unacceptable.  Frankly, I am relieved that he did not respond with the quote in a timely manner as I might have had him do the unnecessary work. 
    I contacted Angie's list and discussed the issue with them and they gave me a full refund on my Deal. 

    - angie B.
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Gas Fireplace Services in Houston

Companies below are listed in alphabetical order.
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