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Gas Leak Repair reviews in Houston
Real People ~ Real Reviews ~ Real Results
We needed a plumbing inspection completed with the City of Houston, so our natural gas could be turned on. We called three companies to request quotes, and Provider name locked. was one of them. They were not the cheapest, but because of their good reviews on Angie's list, we decided to give them a try.
All was well with the plumbing and we passed our plumbing inspection, until Centerpoint came out to turn on our natural gas. Our technician, F, left his gauge on and did not put everything back together, so we were told he would have to come back out and fix the issue before we could have our natural gas line turned on. F came out, did as Centerpoint told, and we called Centerpoint out for a 2nd time. Centerpoint discovered a leak that F had missed, so we called our him to come back out and fixed it. I was in a meeting when the F "completed" his work and left me a voicemail, so I called Centerpoint out for a 3rd time. Again, Centerpoint would not turn on our natural gas because of the same leak. I gave F one last Provider name locked. to come back out and evaluate the issue. He came back to me and told me the regulator would need to be replaced, which is frustrating because I was under the impression everything was good to go after his first couple of visits - I mean we passed inspection! Supposedly, this leak was more upstream than where the plumbing inspector tests, so this is why it was missed. This repair would cost me over $1000 to fix.
At this point, I was beyond frustrated and did not trust F's work. I called another company to schedule another quote, and I called Provider name locked. and explained my issues to the representative. They sent out another technician, M, for a 2nd opinion. The next Provider name locked. Plumbing Company technician fixed the leak and corrected the original assessment: the regulator wasn't broken, but the fittings were just loose, further proving that F was not competent enough to perform the job. M came to me after he completed the work, and gave me the invoice, which I had to sign for "authorization to proceed with work" and "acceptance of work performed". After thinking about this over the weekend, I became more and more frustrated that I was not allowed the opportunity to get another estimate and was forced into using Provider name locked. 's service again. The work was performed before I authorized it. I called and spoke with a representative to voice my complaint, not because I was expecting any kind of discount or apology, but because I wanted to bring this to their attention - this is not a professional way of conducting business. The representative told me I should have "refused to sign" and that M is "one of [their] best", as if to say she didn't believe me! This is easy to say after the fact, but I didn't feel I had that option when a contract is placed in front of me after work is already rendered. This left me feeling outraged.
After all of this, we still have not had our natural gas turned on. We will be calling Centerpoint again today, and we're keeping our fingers crossed that we won't have to go through this again.
I will never do business with this company ever again, and I would never recommend it to anyone. What I have learned from my experiences:
- they employ incompetent technicians or their technicians that are out to get your money
- they are unprofessional
- they have horrible customer service skills and will argue with you (what happened to the customer is always right?)
- never trust their first diagnosis and always get a 2nd or 3rd opinion
Update on 12/9/2014: Centerpoint has denied us yet again! Even "one of [their] best" technicians couldn't resolve this issue for us. Absolutely ridiculous!!!- Julia N.
Service was excellent. We had to call them out at 10pm and Provider name locked. was at my door within the hour. Provider name locked. explained what Centerpoint had found and explained what action we needed to take.
The next day he was back with the permits, made the repairs and had the inspections completed in a few hours.
Gas was back on later that day and we were extremely happy.
Will definitely use them again.- Elaine D.
it went well with the options given. I could have paid extra to have the new unit built in 2 days, but was not in a hurry and wanted to save $450.00. It took 2 weeks to build the new unit, but I saved myself $450.00. Once new unit was built it only took a day to deliver and install it. Also he promptly came back the next day to trouble-shoot a minor problem.
- Richard J C.