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  • Provider name locked. , the nice young owner, arrived at my home and we had a very thorough conversation about things that could potentially be done around my house.  I didn't realize this, but his company comes and looks at your house and makes suggestions for what you might to to make it more energy efficient.  This included door weatherstripping (why I bought the Big Deal), replacing thresholds, replacing a door, suggesting that I get a solar attic vent to replace the ridge vent, installing radiant Provider name locked. in my very well insulated attic, putting in an attic insulation cover and installing either tint or Magnetite window treatments to some of my windows and replacing the plastic AC vents that have yellowed over the last 20 years.  They do not do the work themselves, but they act as the contractor for those who will do the work.
    That was October 2.  On October 11, I received an estimate from him on some of the things we had discussed. As it happened, I had a bike accident that day and broke my elbow.  I emailed him the day after my 10/13 surgery to ask if he could come out and fix the balcony door (that needed threshold replaced) ASAP, as it had warped even more and  I literally didn't have the strength to shut it.  
    I didn't hear back from him until October 19...long after I needed his help or at the very least, a reply from him.  
    I emailed him that day and asked for a refund.  I have not received it yet, but I imagine that I will.   Below is our email exchange.  He is a nice young man and I think he has good intentions, but that didn't help me accomplish anything.
    Hi Provider name locked. ,
    It's not about the initial response time; it's about the non-response after my accident, when I literally couldn't get my balcony door to shut.  I think that, for the time being, I'd just like my refund.  I'll get someone else to do the weatherstripping and threshold replacement.  I'm really disappointed, as I had looked forward to doing bits and pieces of things around this house with your young company.
    Best regards,
    Provider name locked.
    On Mon, Oct 19, 2015 at 5:06 PM, Provider name locked.  Provider name locked.  <> wrote:
    Provider name locked.
    I am so sorry to hear about your accident! I apologize I was not able to respond quickly enough. We were booked at the time, but I can process your refund if that is what you wish, or I can have Provider name locked. call you tomorrow to schedule your weatherization and door repair. 

    - Cay D.
  • The young man was named "Provider name locked. " and he was very professional and courteous. Very cooperative and well mannered. I would highly recommed him to others. I give him a A+ in all categories.  Provider name locked.
    - CLYDE S.
  • Installation of the attic fan went smoothly.  Installation of the attic door tent went less smoothly.  The technician installed the tent before determining whether the door would close after the installation.  It would not. So he had to reinstall it such that the door would close.  The technician left his tools in his vehicle and asked to borrow my tools to complete the installation.  Ultimately is was completed to my satisfaction.
    - Anthony G.
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