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Drapery Cleaning reviews in Houston

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  • The main problem is that this company Provider name locked.  was called by another company who my brother, Provider name locked. , contracted for work.  The main company brought Provider name locked. and their construction part on board for work.  It was made known to me by a couple of employees that they were affiliated. 
         The house was immediately locked up after the kitchen fire was put out and they had placed a lockbox so only their employees had full access to the "boxing and gathering" of our things. Through the Better Business Bureau, the main company who is a member has negotiated their part of the many missing items from our home of $3791.00.  Therefore, I will sign a waiver not to speak regarding that company.  I felt that the loss should be shared by both of these companies.  However, Provider name locked. is not a BBB member and continues to deny any wrong doings.  Of course, it is not known who is or are the perpetrator(s) of the stolen goods.  From what can be ascertained, the list totalled approximately $9275.00 worth of personal property that is lost/missing. 
         The other company has covered boxed contents items except the U.S. Cizenship certificate, the U.S. Passport, the full bottle of Eternity Perfume, HP computer retrieval cd's, gold colored metal lifpstick applicator, 55 Provider name locked. fish tank with several tropical fish, (3) Zippo lighter collection, and the 4 x 6 1/2 Oriental rug.  The 24" yellow gold chain, jade cuff Provider name locked. which were both in a pocket of one of five (5) Italian suits with Italian shirts in a garment bag is also missing.  Also, an Italian made tuxedo with Provider name locked. .  Most items which the main company did not cover were garments and the oriental rug which Provider name locked. would've handled.  Provider name locked. states that all that was picked up from our house was itemized and have been returned.  However, if items were taken for personal gain, of course they would not be on their list.  Provider name locked. ! As for the list of items missing, we had to go through all of our boxes to unpack upon moving back into the restored house to know what else may have been missing.  The unpacking took awhile after we moved in so we finally got organized, possibly by mid-August. 
        Their customer service on the phone was also fair. When the fire occurred on January 8th 2011, I was in California.  I could not get to my personal belongings.   It was only in March when I was told by my mother, Provider name locked. , that my collectible dolls were outside laying in the drive way that I became concerned with my belongings.  They were packed neatly in my large luggage along with most of my jewelry.  Other set of jewelry was placed in my armoir inside top shelf in my red beret hat.  Upon my return to Texas on April 14th, I called Provider name locked. regarding my jewelry, the phone support, Provider name locked. smarted off by saying the fire was in January and you're just bringing it up now?  In truth, I had contacted mother's insurance agent, Mr. Provider name locked. Roach in March from California when I heard about my dolls in the drive way.   Mr. Provider name locked. called both persons in-charge of those companies at that time I believe.  After Provider name locked. checked her records, she could see that we had inquired of my jewelry and she said "No, we have not found your jewelry."  
        When I spoke with Mr. Provider name locked. , he advised us to wait until we could go through all of our boxes before we made any claims but to make a list, which we did.   As I had stated earlier to BBB, a company should answer for their employees good or bad.  When their employees do well, they get praises, and when things go wrong, they should be just as accountable.  
         Overall, I would not recommend this Provider name locked. to anybody.  The company from the top cannot be trusted.
    - Akemi J.
  • They were good, efficient and they were very professional. The only thing is that their price was high but I couldn't really compare them with others because I knew that it was usually very high. I can say that it was worth the money. They were expensive but I got a good buy for it. I will use again in the future.
    - Georgia P.
  • They were excellent. They provided a great deal of information up front. They were here on time and did exactly what they told us they were going to do. They were very professional and quick. The price was very reasonable.
    - Beulah S.
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Drapery Cleaners in Houston

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