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Daycare Center reviews in Houston

  • F
    If you are thinking of putting your child in this daycare center, take my advice and look elsewhere. I had to stop taking my son and daughter here after ONE day in their care. I was checking the security cameras all day while at work. I noticed one of the "caretakers" named Tatyana grab my son's legs in a very rough manner and force him to sit crisscrossed. She then grabbed his arms, again in a rough manner, and forced them on his lap. I immediately called the director De Ana and told her about the incident. She stated that she was out getting groceries for the center and would review the footage and call me back. Shortly after, I saw the assistant director, Precious go into the room to tell Tatyana that I called about the way she grabbed my son. She again decided to demonstrate what she had done and grabbed him again forcing him to sit crisscrossed. They seemed to change the subject quickly and were soon laughing and having a friendly conversation. After Precious left, I saw Tatyana yell in one of the faces of another child that was already crying and he backed up and looked very scared of her. They were all sitting on the floor at this time and even though there is no audio, it is clear that she was yelling at him in a threatening manner. I kept watching as they got up from the carpet and started doing other activities in the classroom. I then saw the same “caregiver” Tatyana yank another child by his arm, grab both of his arms forcefully and then grab him by his neck. She tries to pretend at the end that she is playing with him and tickles him before he runs off crying. After witnessing this, I called De Ana again since I had not yet heard back from her. She again said she was still at the store and would review everything when she got back to the center. I told her I did not feel comfortable with my son in the room with Tatyana and she assured me that she has never had any problems with her and she will talk to her about what was going on. After she got back to the center and reviewed the footage she told me that she did not see anything that concerned her. She stated that Tatyana “used the proper techniques” when physically contacting the children and that if I would like to go over the footage with her, we could do so when I went to pick up my children. She also assured me that she would talk to Tatyana and make sure she understands my concerns. I agreed to going over everything with her together but still kept a close eye on the cameras for the rest of the day. I then realized that I was able to save portions of the video for playback and also save them to my phone. I had already wrote down the time that she roughly handled my son so I decided to playback the footage and save those particular parts so we could go over them together. However, to my surprise, the portions were gone. The video seemed to skip right when she was about to grab him and again when she demonstrated how she grabbed him the first time. I figured she may have cut out those portions so that we could review them when I arrived. Once I got there, she was not at the center and said she was on her way back. I talked to Tatyana in person and she told me she would never hurt anyone and I should see the video again. I tried to give her the benefit of the doubt. I waited about 20 minutes and De Ana finally arrived. As she pulled up the footage, she noticed those parts were missing. I told her I had noticed it but I thought she pulled the footage for review. She started saying maybe it was the signal and we needed to go outside. I explained to her that it wasn’t the signal and that it was doing it too while I was at work. She again insisted that we go outside so we did, and of course, it still did not work. I then showed her the part where Tatyana yanked the other boy’s arm and she said Oh, I didn’t see this, I’m going to have to look over this at home. (What a coincidence the part she didn’t see was still available to playback.) She then called the owner and he said he would reboot the system to try to retrieve the missing parts. She said she would contact me after the reboot. We both left the center and I never heard from her. The next morning I texted her and asked her for the owner’s information. She refused to give it to me and said he would contact me. I never heard from him. I attached the text messages so you can see them yourself. Needless to say, I did not take my kids back and was of course denied a refund even though they only went one day. Stay far away from this daycare. They mistreat the children and cover up the evidence and the director even defends the abusive actions. The parent of the child she yanked supposedly was notified and had no problem with how Tatyana handled her son. At any rate, I am not at all okay with the way the children were treated and I have reported them to the state.
    - Sandra H.
  • A
    This is a great daycare for my son to go to! I have been searching high and low for a daycare that will give me the "this is it" feeling and The Childhood Center is the one. The teachers there are very caring, friendly and full of energy. The facility is always clean and everything is very organized. I love the way the teachers interact with the children, toddlers and even babies! They provide many teaching moments for them through kind words and patient guidance. I would say that they have a challenging core curriculum, it is definitely more than what I could accomplish on my own. Fortunately, the small class sizes and the great teacher to child ratio compensates for that. Most important is that my son loves going to the childhood center. Since has been going he has been using more words and has improved his social skills. Plus the staff is friendly and always willing to give me updates on my child's progress!
    - Jessica S.
  • C
    Had two tours of the place, the first was awesome, with the director. The second was not as informed and it felt rushed. Had it not been for the first one, I wouldn't have sent my daughter there. My husband wasn't impressed due to only going to second tour. The director shows us around and tells us about the curriculum, how they're potty trained by 18 months, they are taught Spanish, how long the staff have been there, how they like to build a relationship and work with the family and how proud she was. When my daughter started, it didn't feel this way, when I actually went into the classroom, the floors were dirty, the toys were old and it just seemed very dated and boring. As the days went on, the atmosphere was strange, the teachers were not very bubbly or enthusiastic and seemed stressed. My daughter didn't like it and would say 'I want to go bed' which was strange because she had been fighting me at bedtime for the past two months, so would rather be in bed than be at school, that broke my heart. I also provided water wipes for her as gets reaction to other brands but when I picked them up to go, they hadn't been used and was red when got home. Her face was always dirty and got eczema which she is prone to. I have explained this. My nanny dropped my daughter off a couple of times and said the teacher would just pick my daughter up and walk around with her on her hip instead of distracting her or entertaining her. She also witnessed a teacher leaving the classroom and left her assistant with 15 kids in the class. I personally also witnessed the teacher yell at one of the kids for trying to get out of the bed at nap time. It wasn't nurturing and felt that all I was told during my first tour just didn't fit with all that I had witnessed, observed and experienced. They have very good reviews on Yelp but I struggle to believe that they are genuine. I have since took my daughter out of the school after under two weeks and lost a months deposit because I didn't give 30 day notice. I'd rather cut my losses than feel insecure about my child's happiness and wellbeing. So overall, the director is very nice but the center is dirty, the teacher seemed stressed and were unenthusiastic. Way overpriced for what it is. It comes with a heavy heart having to have to write such a review but it's the truth. I had high hopes for this place.
    - Vanessa S.
  • A
    It was perfect... I run a catering business and had the the pleasure of contacting Ms. Moore to restore some toys that I had gotten from a thrift shop as props. Needless to say I was really impressed.. The toys looked amazing,they no longer were props but parting gifts as the kids took them upon leaving.. Thanks Ms Vicky!
    - Shun D.
  • A
    I have no complaints. Kids R Kids' staff is professional, loving and on point. Their pricing matches the high level of care and education they provide the children. They make you feel like family, you're not another number, they know you by name. The teachers are excellent and it shows they have a true commitment and passion to care for our little and not so little ones. They have different curriculums and activities that makes my child want to attend this facility, which, until now, it was never an easy task. They have "Splash Days" during the summer, their playground facilities are top notch, and they also have Tadpoles - you will receive pictures during the day of your child and an end of day report to your email address. They also have good quality cameras in all rooms, so you're also able to see your children interacting and playing with their friends during the day.

    I would recommend this daycare to anyone that is looking for high quality and nothing but the best care for their children.
    - Janice R.
  • A
    I had used two other daycares before finding Rockstar. I was regretting my decision to go back to work when I found them on Google Maps and thought to give them a try. The director immediately sympathized with the trouble I had. As far as the child care goes, I can't thank them enough. They have a family like atmosphere, teachers that have been here since the beginning, and they just love my kid. The cost is great, and I love that my kid runs into daycare in the morning with excitement. Great environment and loving 2nd home to my daughter!
    - Noel E.
  • D
    Creme looks very nice. They keep it looking clean and maintain the facility well. The facilty has a very executive feel to it; it seems they try to move everyone in and out as quickly and efficiently as possible. The teachers are friendly and polite. The administration, particularly one individual named Brandi Henderson, is extremely rude and contentious. She does not read email correspondence before responding with curt and unprofessional remarks. It is unfortunate that one individual can ruin an otherwise pleasant childcare experience.
    - Angie W.
  • B
    We use Kinder-Care in Houston.  We used them early fall 2015.  We used them from October 1st.  It cost $120 per week.  They could screen their students better that they had to accept and they are limited to what they can and cannot accept.
    - Imelda E.
  • A
    It has been really good. Unlike some places that boast about being really interactive with the children, they actually are. The staff is very warm. They teach the children a lot. They are caring, friendly and nurturing. They provide a safe environment.
    - John B.
  • A
    Our daughter thrived in their infant room: got on a good sleep schedule, ate well, learned to interact with all sorts of children and adults. 
    They were particularly supportive of my mid-day breast-feeding visit and would allow me to breastfeed in a private room. 
    The young toddler room was a bit more chaotic, especially as the older toddler room dropped off in her room in the mornings. The older kids zoomed around while the non-walkers admired. It's a good thing for them to interact with kids of other ages, and I support that. But the drop-off could be a little harried. 
    They played outside a lot, and during the summers, they have "splash days" where they get to play in little baby pools. Their Christmas program is a hoot!
    Overall, it's a great community to be a part of.
    - Sara A.
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Daycare Centers in Houston

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