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Cell Phone Service reviews in Houston

Real People ~ Real Reviews ~ Real Results

  • We had trouble understanding our bill lately and we got it straightened out and I have to give them high marks on the professionalism but I’ve questioned the actual cost but right now, we are satisfied.
    - James P.
  • They are not the greatest in the world by any means instead we have talked about using another company for cable and internet. The internet is too slow and the TV leaves much to be desired in terms of what you can get and how clear it comes in.
    - Linda B.
  • My iPhone should be able to have text messages and internet while I am on the phone. They wanted to have iPhones before the five year contract with AT&T was up. That was their deal with Apple. Now that Apple is past those five years, they have not renegotiated to get that functionality. So, they should renegotiate to get that functionality.
    - Jennifer N.
  • I can't compare their prices with other people. I haven't dealt with them so I can't say about responsiveness, and the only time I go to the store is when I need a new phone. Every time I have gone to the store, they have been okay, but I only go once every 3 years. I can't say they are awesome as I am not glued to my cellphone.
    - Rose B.
  • It is mostly good. They could lower their prices. They could offer more personalized services as opposed to automated machine based stuff. For example, recently I had an unpleasant experience where I missed a payment. They sent me a notice, I checked my records and found that I did just miss it. I figured that I would go ahead and make the payment and they wanted to charged me an extra fee   just to talk to someone to make the payment. I decided to do it through my bank. She said she understood and would give me a couple of days to make that happen. I posted the payments through my bank and they cut of my service. That was no fun. The money was taken out of my account by the bank on  the same day they cut off our service. Obviously, the money hadn't made it to them yet but none the less, that got me rather angry and they got to hear about it. As a result of my loud complaining, I got $75 credit and $10 a month reduction in my bill. That totally backfired  against them.
    - Kim B.
  • I'm happy with them. They have a really good customer service department. There's always room for improvement with them. They're a little high. I do get dropped calls occasionally. They're really responsive.
    - Julie F.
  • I received the package with the goods, and upon calling to verify the terms of the agrement prior to activation, and they're totally different than what I was initially told. I agreed to buy a phone for $249. They wanted to lease it to me for $489 instead. There was no monthly charge for the insurance, and my plan was supposed to be reduced $20 for loyalty. They had no record of any of that. Plus, they said there was going to be a surcharge added for some unknown reason.
    - Ed S.
  • Staff at store: worked with me by explaining options and looking for special offers.
    Installer: kept appointment time; professional and answered my questions.; cleaned up after install.
    System: has worked very well for all my wireless devices. Speed sometimes slows when several devices are logged on at once, but still much faster than my previous DSL.
    Overall: satisfied with ATand T and with the wireless service
    Price: would like it to be lower.
    - Cecelia S.
  • The AT&T installer showed up on time and performed everything quickly and efficiently. Then the installer ensured the internet connection was up and running, and also explained everything as he set up the router as well as answered all my questions.
    - Emily Elizabeth C.
  • They are very helpful and will quickly try to solve any problem that you may be having with your wireless device. They are not afraid to call higher up the corporate ladder to ask for assistance if the need should arise.
    - Brittany I.
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Cell Phone Companies in Houston

Companies below are listed in alphabetical order.

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