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Cell Phone Service reviews in Houston

  • F
    Patriot Mobile
    I have never written a review before, that is how bad my experience was with Patriot Mobile. I moved from one city to another and transferred my cell phone service to the new city. The coverage in the new city was poor so I was looking for an alternative cell phone carrier. I have an iPhone 6 I am happy with so I called Patriot Mobile because they advertise on all the right-wing programs I listen to on talk radio. I was helped by a guy named Derek who gave me his personal number and extension to call him since one of the problems I identified as being unacceptable with my current cell phone carrier was there was no way to reach anyone by phone, and the toll-free number had me on hold for over an hour sometimes. Derek set me up on an inexpensive plan and told me they would be shipping me a SIM card explaining that I would just replace the SIM card currently in my iPhone with the one from Patriot Mobile. Four days later I received the SIM card and a simple 4”x6” “How-To” card with instructions. The instructions were simple and numbered 1 through 5. I completed all 5 steps, and tossed the SIM card that was currently in my iPhone into the kitchen trashcan between steps 2 and 3. Once completing the steps, the card instructs you to “ACTIVATE YOUR SERVICE” by calling 1-877-367-7524. I dialed the number and heard an error message telling me I had no service because the phone was not activated. I couldn’t activate the phone because the phone was not activated. This ****** me off because I needed the phone for my work. I went online with my laptop and sent an urgent email message to Patriot Mobile Customer Service and got an automated email reply stating that they had gotten my message. After 3 hours I still had no instructions from Patriot Mobile sent to my email and sent them another urgent message telling them I had no alternative phone to call them from. I was brand new in the city and didn’t even know anyone to ask to use their phone to call Patriot Mobile. The entire day went by and I was unable to use my phone. The only solution I could think of was to pull the kitchen trash and search for the previous SIM card. The super small size of what I was looking for required me to sift through the waste with a fine tooth comb and a flashlight in order to locate it. I wiped it off and put it back in my iPhone and had cellular service once more. I called Derek at the personal number he provided me and got his voice mail. I explained what had happened and that I was pretty upset and asked him to call me back ASAP to talk me through the process of activating my phone. He did not return the call that day or the next and I left him another message telling him I wanted a refund for the prepaid charges because I was going to cancel Patriot Mobile. Derek never returned either of my calls. At this point I called the main Patriot Mobile number (972-PATRIOT) and stayed on hold for a good while before being connected to someone who told me he could activate the SIM card without me even putting it into my iPhone. I was absolutely gob smacked! If that was the case, why did the card instruct me to insert the new SIM card and THEN call to activate it? In fact, the “How-To” card is sent to all people who sign up with Patriot Mobile who bring their own device. So, ALL new BYOD customers receive the same instruction card and in all likelihood, I was not the first person to experience this Catch-22 activation issue. So the biggest question becomes: Why have they not rectified the situation? Why are they sending out these cards when it is clear there is a problem with the instructions assuming that the vast majority of customers do not have a second phone or landline?
    - Stacy M.
  • F
    T-Mobile
    We ordered 2 T-Mobile phones in December that we were going to give our children for Christmas. As I looked around, I found Verizon had a better deal, so I called T-Mobile and gave them the opportunity to match the Verizon deal. They would not, so I requested the return information, and sent the phones back to T-Mobile using their label. I ended service with T-Mobile and switched to Verizon. In March I began receiving emails that I owed $1513.99. I have called them at least 8 times. During the first 5 calls I was told the box was on the dock (it apparently sat there for 3 months). The only reason I got that far is because I kept the shipping receipt. During the next 2 calls they told me the phones were missing. They have the IMEI number. They can locate the phones if they are turned on. They can shut down the phones if they are turned on. This company is dishonest about receiving returned equipment, especially if you terminate service.
    - Deborah G.
  • A
    SPRINT
    I have had a great experience. The reason is because I do not mess around with my mobile service provider. If it doesn?t work I get rid of them.
    - Sheila B.
  • A
    Straight Talk
    They are excellent for home phone, and cell phone. They have phone and internet. The internet they are just offering the hot spot. For the home phone it is $15 a month. I have been using them for 3-4 years. I would recommend them to anyone. I would not recommend the hot spot as much as the phone though.
    - Myriam V.
  • A
    Verizon
    It was time to get a new phone, so I went in to upgrade. They are very friendly, every time we have issues they always help us. I have been using them for at least the last 10 years.
    - Tom B.
  • A
    AT&T
    I really don't have any problems with their signal unless I am in one particular grocery store, I don't know why.
    - Marchel B.
  • A
    AT&T
    Technician (Wish i could remember his name) patiently talked me through several resolutions to my problem. He gives ATand T a good name.
    - tony m.
  • A
    VERIZON WIRELESS
    The price is competitive.  I would like them not to charge so much for internet access for Smartphone.  I can't afford those charges.  I would like to use that feature, but can't afford them.  Every time, I had any questions, they have always been very good.  They are very helpful and efficient.  Whenever I have ordered the phone, it has arrived either the next day or the day after.  The connections are so much better.  My sister has another service provider, so whenever we are in the same location, her signals go down; but I still have it compare to her.  My signals are stronger.
    - Nancy W.
  • A
    T-MOBILE
    I pay monthly for unlimited service. I can get the internet on my phone. I have not had any quality issues. I chose them for the price. They were recommended by a friend.
    - Anne J.
  • A
    VERIZON WIRELESS STORE
    Even customers who are upset about something when they enter the store seem to be content when they leave. I have been in the store on several occasions when people have come in obviously upset about something and Sabine and her staff (including Joe Knitter, Justin Tran and James Peas ant) have listened carefully, immediately fixed whatever problems they could, explained in calm terms things that were as they were supposed to be but not understood by the customer, and promised to fix other problems quickly. I used to dread having to go to the other guys' phone stores for anything, but I look forward to going to this one. It's actually fun. We all know each other by name. They greet me warmly when I go in, but then they greet everyone immediately and warmly. It's store policy, but it is genuinely expressed to everyone who goes in. They also treat me (and everyone else, best I can tell) fairly and honestly. Can't ask for more. All in all, it's a great bunch.
    - JEFF B.
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Cell Phone Companies in Houston

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