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Auto Store reviews in Houston

Real People ~ Real Reviews ~ Real Results

  • Poor quality work from technicians. Worst customer service from management. Rude and indifferent about resolving my issue. Don't use this company for any work. memorialcollision.com I wanted to change the headlights out on my 2007 Chevy Corvette because they were fogged and yellowed. I found some aftermarket lights which are awesome. CHEVROLET CORVETTE (05-13): MORIMOTO XB LED HEADLIGHTS morimotohid.com/chevrole… I wont go into all the details on these except to note the lights are literally plug-n-play and easy to install. This is from the site: "Plug-n-Play: Wiring is easy too! These LED headlights are designed to work on your C6 Vette without any modifications. They will plug into the factory connectors for the stock headlights and each assembly includes all necessary connectors, rubber seals, and pigtails for a plug n play install. No error codes, no flickering, hyper-flashing, or radio interference. They can easily be removed, and will not void your factory warranty." I took the car in and they confirmed they could install the lights for $225. When I picked up the car they complained that it took much longer than they expected and were acting like they were giving me a steal of a deal for $225 because it was so difficult to install the lights. Well here is the lesson I seem to never learn..."You get what you pay for". I got the car home and started testing the lights and they were only half working. First the lights have two modes which I didn't know but they set the mode on flashing vs sequential. You can read more about this on the morimoto site but basically the turn signal in sequential mode can fade sequentially vs just blinking. So one might think when a company installs these lights they would ask the customer which way they wanted them but Memorial Collision decided to make the choice for me. So I took the car back immediately and this is when the real rudeness began. The manager in a condescending voice and without even looking up from his paperwork or addressing me like a customer stated in a tone like it was my fault that the instructions were in Chinese and impossible to figure out and that I needed to get the right instructions. Yes the customer should go out and find out how to install head lights that makes sense. Then the manager stated that there were no instructions on the Morimoto website. I think we all know that was nonsense. Then he stated that Morimoto did not provide him assistance. I also find this hard to believe. Basically he was stating that Memorial Collision was not going to do anything about it. So I left thinking well maybe this is my fault that I should have know the lights had two modes and that I would just try to get in there and fix it myself. So I went home and I looked at the instructions and they were written in both English and Chinese like many imported parts. I urge you to visit the Morimoto page listed above. There is literally a giant button to the instructions and the instructions are so easy a 10 year old could understand them. That fact aside Memorial Collision are supposed to be professionals.... so figure it out. After further research I go back outside and I'm testing the lights further and I realize that the running LED's that are on in the day are only working on one side. I test further and realize that when you turn the running lights on manually both sides work but when you turn the Auto feature on one side doesn't work. So basically they didn't install it right and honestly after reading the instructions I'm afraid to see what they even did to get that to happen. So now I can take this back in and complain about it but then they are so unprofessional I don't even know what they will do to my car so I have decided to go somewhere else and pay someone else probably another $225 to do the job right. The bottom line is Memorial Collision did not consult with the customer before making a decision. Were not competent enough to figure out a simple install. Were rude and would not stand behind their work and blamed the customer and another company. Left the job half done without testing everything. And cost me double the money and time.
    - Raymond M.
  • This company took my money to purchased $250  used gas non-running junk motor from a Washington wrecking yard and tried to pass it off as the diesel motor that I had ordered in December. The motor that I had ordered in December was supposedly coming from Australia. This company was committing fraud when it sold me the motor, when it promised me the delivery on the motor, and when it shipped me the junk motor trying to pass it off as the motor that I had ordered. 
    - Phili B.
  • I paid considerable $$$ only to be seriously disappointed,
    so much so that I am having the system removed and replaced by another vendor.
    (And not by "4 Wheel Parts" by the way, never again).
     
    Facts:
     
    Turning radius dangerously inhibited (I expected as much)
    Rear of the truck now squeaks like an old bed spring.
    Within 2 years front coil-over leaking oil (seriously I
    don't even off-road)
    No warranty on part and replacement and install for one part
    one front coil-over shock $1500+.
    There is an option to remove and send to vendor to rebuild
    that would be cheaper (considerably) but 4 Wheel Parts will not accommodate as
    it would "tie up" one of their lifts for a week.
    Poor quality product, poor customer follow through and poor
    customer loyalty.
    - Giovanni R.
  • On September
     On September 25th I left my car with Deeter Maza for servicing.  When I picked the ca up on September 27th both my garage door opener and gate opener were missing. They looked for it but could not find it. After several calls I when to see the service manger Mark Labberton on September 30th. He informed me the the dealership was not responsible for any missing items in the cars that they work on and he had no intention of paying for the openers. The dealership should safeguard the car and any typical items that will be in a car.
    - john h.
  • My car CD player no longer played out of both speakers. This was a CD player problem - not a speaker problem. AES is a mobile service, which was a nice plus. They came to my house, so I did not have to take the car and drop it off. Mario, the technician, diagnosed the problem quickly. Unfortunately, the radio had to be removed and repaired - which, to my surprise, disabled the whole vehicle! (a Nissan issue) He took it that day and had it returned by 12 noon the next day, which was a Saturday. He even worked the weekend, so I would not be without my vehicle. The CD player works beautifully.
    - Donna H.
  • We have been using Fred Haas since we moved to Houston in November 2010. The prices area reasonable, the facilities are comfortable, the service is very good. Perhaps the only issue is that sometimes the service times are a little long.
    They are fair in that they don't make us do service that isn't absolutely necessary and when they discover an issue above and beyond the reason that we brought in the vehicle they always discuss the options with us before going ahead with the extra work.
    Overall we will gladly continue to use this service provider.
    - Erick M.
  • I demo'ed the car we wanted---the Equus, which is a fantastic car. I gave Anthony my price range and he made me a great deal.


    He found the 20and quot; wheels I wanted and added the beautiful hood ornament.
    We picked up the car and it was a very pleasant closing.
    - Leon N.
  • They reset my TPMS light (a common glitch on 2007 Sonatas) and told me that even though there was nothing wrong with my starter, it would have to be replaced in the near future because they had seen this sort of thing happen before where the car will sometimes not turn over.
    The thing that really bugged me about this visit, though was that I replaced my battery (myself, at Advanced Auto Parts) because the battery they sold me died 2 years and 1 month after I bough it. Their warranty only lasts 2 years (most places it's 3 years). The battery I bought at Advanced Auto Parts was also way cheaper.
    Do you know what the service rep said to me? and quot;Oh yeah, the batteries we sell here never last that long. I wouldn't put one in my car.and quot; So I guess lesson learned? They sold me an expensive battery that they knew would not last very long? I was floored.
    However, this place sends me coupons for free stuff. So if it's free, I will return. But nothing I have to pay for.
    - Lauren J.
  • These guys did a great job on my new car. I can't even tell where the damage occurred! They gave me an extremely quick time-estimate for the job and ended up taking a few extra days, but they still finished within how I expected the job would take and paid less than I thought I would. If you are reasonable with your expectations, then these guys will blow you away with their quality of work!
    - Patrick L.
  • I was delighted with this service.  I called, got a quick service appointment on the day I wanted, but it rained, so we had to re-schedule (replacing windshields in the rain--not a good idea!)  But they sent the serviceman out within 24 hours, did the job quickly and with care (taking special precautions to carefully remove my EZ Tag sticker, inspection sticker and registration sticker and put them on the new glass---).  The price was exactly as quoted, and the work was done on the street right in front of my house.  I will definitely call them when I need another windshield!
    - Paula H.
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Auto Stores in Houston

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