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Boat Dealer reviews in Houston

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  • First... have to say that the guy is really good at fixing boat engines. That's his forte and he does that well. He did what we asked him to do as far as getting our SeaRay inboard/outboard boat engine up and running after being in storage for several years. We also asked him to clean the boat and trailer up. That wasn't done very well. We asked that he repair the lighting on the trailer, and that was completed as asked.
    I have to say that his location is not the location on this site or on his website. It's not far away so we had to have several phone conversations with him to actually get our boat there. His location of business looks much like a junkyard for boats with a few cars mixed in. It's not like taking your boat to a marine shop where you purchase boats at where everything is clean and business like. But then the price is much lower so I figured I could look past that. Another issue is that he is difficult to make a time for meeting with as his hours aren't regular and you can't get into his place without the gate being unlocked. He takes cash only for payment because he's leary of checks bouncing and he isn't set up for credit cards. And, he took his time fixing our boat. We had to call him several times to request when the boat was going to be ready.
    When we finished our business with him, we left with the boat on a trailer that he told us that we should look into getting a new trailer. We ended up having a tire that blew up on the road. He didn't point this issue out though this is really our problem since the boat and trailer sat in storage for several years without being used. I can't really blame him for something he kinda washed his hands of. Engines are his thing, not trailers.
    If you are looking to get your boat engine taken care of with a reasonable price and you are in the Seabrook area, I would suggest using him. However, just know the issues I noted above and go in with eyes wide open.
    - Janet D.
  • They did an excellent job and very reasonable to. I just got my boat out about a month ago. They were a couple of hundred dollars cheaper than everybody else. They were excellent about everything and I would use them again. I had no problem and it runs great. They were very professional.
    - Joe T.
  • I love that ted (owner) makes the service calls. It's very convenient that he came to me. It's just one less hassle for me. He works quickly and was very professional. I had trouble with the electric tilt on the motor again while on the water and on Sunday and was able to call him. I figured out a way around my problem before he called back but the point is that he returned my call and was going to help me out on the weekend. I highly recommend this service. The only critique is that business is busy this time of year so getting a hold of him and setting up an appointment was challenging. I will be using him in the future.
    - Matt H.
  • I am with a PTA at an elementary school. We have a large fiberglass train art sculpture in front of our school that had been damaged. We had limited funds so a little worried that we wouldn't be able to fix the broken and weathered areas. The damaged sections of the train were not fiberglass and had gotten water damaged and was breaking off. Richard of Westside Fiberglass came out for free to check out the damage for free and since we were a local school, said he would repair the damage for FREE! I about cried since I was one of the people who had spear headed the project and was at a loss on how to fix it with little cost. I found him on a Yahoo seach. While he seems to specialize in boat repair, he did offer other services and thought it was worth a shot to check it out. He was absolutely amazing! He didn't seemed fazed at all about the project or what I needed repaired. He took pictures of every step of the repair and went the extra mile to even color coat some of the fiberglass so that we would not need to repaint certain areas. He worked quickly and gave constant updates. He even let me repaint areas at his shop on our schedule. He is REALLY personable and just a great small town type of guy. He also repaired the Taylor High School Mustang horse after it was heisted and dragged around town a couple years ago. You never would have know it was damaged. His work was clean and smooth on both projects. He goes the extra mile to make his customers happy. His additions to the train look like it was original work. While he did our work for free, his work was excellent so you can expect excellence when you are actually paying for it!
    - Raymond M.
  • Start: I brought my boat to Stone and Sons to be fixed and I was giving my bought back in worst running condition than I brought it to him him. Plus he very unprofessional and rude. It is obvious he inherited this business I would not bring a rubber raft to him if I brought the patches to fix it. Don't do like I did listen to what people say. He is to expensive and not a good mechanic. He is a parts store. The girl that handles the parts knows more than the mechanics in the shop.
    - Robert A.
  • We negotiated a price of $37,850.00 for a new boat, motor and trailer. During the negotiations we asked the sales manager, Jan Valk, if there were any rebates or incentives available and we were told there were none.  We gave a $1000.00 deposit and set a date for delivery.  A few days later Mr. Valk contacted us to say that there would be an approximate 4 week manufacturer's delay in getting an aftermarket option we wanted on the boat.  During the 4 week waiting period it dawned on me that delivery was moved from May into June so I called Mr. Valk and asked if the boat or motor manufacturer had any rebates or incentives beginning in June.  Again, he said no.
    On 6/23/2012 we arrived at the dealership, gave them a cashier's check for $11,012.91........the bottom line after taxes and shown on our original purchase agreement.  After we got back home with our new boat we noticed that the paperwork we signed at delivery had the same bottom line figure but the purchase price was adjusted upward by $498.00 to $38,848.00. The up charge to the purchase price was then offset by a $500.00 rebate.  When we called Mr. Valk about this we learned that the motor manufacturer had a $500.00  rebate that was applied to our deal.  He claimed "no foul" because he said our deal was always about the bottom line, that he figured the rebate into the original negotiations, and that a simple clerical error is why the rebate wasn't shown on the original purchase agreement.  When asked why he twice denied that any rebate was available he reiterated his "always about the bottom line" position. 
    You'll have to make your own assessment about whether Mr. Valk and Rinker's Boat World are honest or just out to take advantage of the customer.  We believe he cheated us, that he did so intentionally, and that his explanation of his actions is an outright lie.  He will never see us in his showroom again and we would encourage all who read this to bypass Rinker's Boat World so that you don't become his next victim.
    - KENNETH G.
  • It took several months in advance to get an appointment after which the boat was in their possession for another month. When we received it back, the detailing looked great, but the gear lube was low and obviously had not been changed. On the next time out, the boat started shuddering and the tachometer and speedometer both went out for the first time ever. We called immediately for a new appointment and had to wait another two months. During that time, they called 4 times to ask us what the problem was. While we were out of town, they came for the boat, but could not find the keys that I had taken to their office, according out our neighbors (who gave them our only other set of keys). They then kept the boat for another month. Upon its return while we were out of town, the boat was filthy from front to back and had a new prominent scuff mark on the white fiberglass (more $ lost). We received no telephone call that it had been returned or where they had left the keys.
    - Richard W.
  • The pier was built exactly how I envisioned it.
    Quality work built by professionals.
    I highly recommend this company to anyone looking for a pier.

    - KELLY K.
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    - Bruce P.
  • Excellent service just like I said in the service performed I above.
    - Robert A.
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