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Aquarium reviews in Houston

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  • The most important thing to keep in mind about The Fish Gallery is that the Retail store and the Services side are two different business entities that seldomly correspond. 
    The actual layout of The Fish Gallery (TFG) store is quite impressive and worth a visit. Honestly, that's the best part, which in my opinion gets a solid A.  To be crystal: it's the architect who designed the store layout that receives the "A", no one else. 
       
    Regrettably, however, a great design layout to any store does not an "A" make. The customer service you encounter in TFG's retail is OK at best. Frankly, some of the sales people are not really responsive and come with a noticeable attitude (over the phone and in person), which is not entirely surprising given the sad fact that TFG management clearly seems to endorse the antiquated practice of indentured servitude towards its own staff.  In sum, this is where the good news ends.  
    Be aware that once you purchase your aquarium tank, fish and supplies from TFG, you are then transferred unwittingly to the service side of the business forever.  To clarify, the retail staff itself is emphatically forthcoming in discriminating between the retail portion of the business and the services side.  Retail take no accountability for the assistance TFG service technicians provide. Essentially, services at TFG are treated by the retail staff as separate businesses for all intensive purposes, period.
    Relying on TFG services for routine maintenance is unwise to say the least.  Unfortunately, my experience was so horribly frustrating that I decided to move onto another service provider in Houston who does excellent service work (Aquarium Innovations if you're interested).  Regardless, there's many more solid aquarium service companies in Houston to choose from who are plenty eager to provide these type of routine fish tank maintenance services with a greater degree of professionalism. 
    Snapshot of issues with TFG services: 
    1.  Unresponsive customer service: when attempting to make appointments or set-up routine cleaning schedules I would receive no or delayed responses from customer service.  
    2.  An "Excuse dependent" management style.  TFG always gave me a list of reasons why they could not deliver on their promises. 
    3.  Missed appointments and no-shows.  
    4.  Poor aquarium maintenance--"pump-and-dump" aquarium cleaning practices.  Very rushed and unthorough, sloppy work.  It was immediately evident that TFG service people were on the clock and were in a rush to move onto their next job.   
    5.  After one cleaning, 2 of my fish went missing.  Convoluted and half-baked explanations were all I was offered as explanations after almost a month of inquiries on my part.  No corrective action was taking by any of the TFG staff, top-to-bottom. 
    The across the board solution is not terribly difficult: Crucially, regular and high quality training in the fundamental tenants of customer service are needed desperately for the TFG management team on down. 


    - Sy S.
  • The experience was very great. The service was excellent. Their products are really good. They have fresh water fish and plant supplies. They do salt water including live coral. They also do complete aquarium services as well as selling aquariums and supplies. They will come to your house and set up the aquarium. They will also provide complete maintenance of the aquarium. I will definitely continue to use them.
    - Peter T.
  • Great! Davd took his time and explained everything to me. I was very happy with the job!
    - Miller R.
  • Aquarium World is very good. They have a good supply of just about anything you need. They are very knowledgeable and polite.
    - Susan L.
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