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Window Replacement reviews in Hartford

Real People ~ Real Reviews ~ Real Results

  • They were very professional--met all dates/appointments, did a quality job installing quality windows. They explained how it would look slightly different from the 60  year old windows I had. They also fixed an older Provider name locked. window I had which they had not installed. In addition, they provided a new screen to replace one with a hole in it (for a small fee); again, they had not installed the original window. I was very happy with the service and would use them again.

    - Linda V.
  • The guys arrived on time the first time. The process took a couple of days, which was spread out over a weekend. When they left the property, they left all the trash outside on the lawn and in the driveway. When they were installing our sliders, they got paint on our white blinds that has never come off. The slider that was initially installed was the wrong size, so the lock didn't work. We had to put a stick in the door until that was fixed (more than a month elapsed).
    When winter came, we found that a gap had developed on one side of the glass panels. We had to put insulation materials in there to try and stop the bitter cold from coming in. When the repair person came eventually (months passed), they fixed the problem.
    Then the lock on the sliders simply wouldn't work again and a gap developed on the other end of the glass panels. We kept trying to reach Champion, but all the numbers were now out of service. Finally, I called their main office in Ohio, and they referred me to the Massachusetts office. The Provider name locked. office that had done our job was no longer operating. No one from Mass. called us back. We kept trying and got first one, then a second promise and date for someone to come and do the repairs. Both times, they didn't show up and didn't call. We are now moving from our place and are trying to find someone else locally who can do the repairs. We would never recommend using Champion. All in all, it has been a horrible experience.
    - Linda J.
  • The factory sent the wrong style replacement door.  This vendor politely took back the door, which had been already custom-painted, at no charge and helped us find an equivalent door from the catalog.  They are installing the replacement door in two weeks.  I cannot say how much we appreciated their professionalism and helpfulness.
    - C B.
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Window Installers in Hartford

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