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Plumber reviews in Hartford

Real People ~ Real Reviews ~ Real Results

  • 1) The company agreed to stop by a week after my first call.

    2) A week later they said they could not make the appointment, but would do the work the following Wednesday.

    3) They didn't show up for the appointment, tried to convince me that they never committed to being there, that they were very busy and were prioritizing other customers.

    I understand that mistakes can be made and that a follow up call to a customer might be overlooked; but rather than trying to make up for the mistake by sending someone over soon, they told me that they would not do the job at all. This after stringing me along for two weeks.

    - Kevin G.
  • Given that the job was performed months ago and the problem has not come back, I would say the issue was fixed.  We had another plumber address the leak in 2009 and the leak was back 2 years later.     I think Provider name locked. work is likely to hold up because did not repeat what the other plumber  did, and what I had also done, push wax into the opening..     Provider name locked. immediately suggested and installed a flange underneath the wax ring that was at least 2 inches deep.   this bypassed the opening.    this is what I had hoped the other plumber would do.
  • The project went well. The crew was always on time and were respectful and friendly. Provider name locked. kept in touch on a regular basis to keep things running smoothly. 
    The small things that keep me from giving A+ all around are:
    1) Cover floor work areas and all fixtures to reduce mess (fine mist paint spatter, caulk, dust).
    2) Details matter! Check your work for quality/have a co-worker check too.
    3)  Report any scratches, dings and dents in materials provided by customer TO the customer BEFORE installing...better unpack everything to be installed WITH the customer (mutual responsibility, giving home owner an opportunity to return blemished it
    PRIOR to installation).
    (We used flexible baseboards which do not stick. I would advise using wood.)
    Things that made me freely give B's:
     1) Provider name locked. commitment to not leaving the job until I was happy.                                                               
     2) I received 4 quotes for the work. Provider name locked. quote was the most reasonable and he was willing to work with me on how to get done what I needed most within my budget.
     3) Provider name locked. and crew were capable, amicable, flexible and punctual.
    - Christine G.
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Plumbers in Hartford

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