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Chimney Sweeping reviews in Hartford

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  • I had had fireplace cleaning done by this company previously and was pleased with the result.  So, when an Angie's List Big Deal from the company for chimney liner replacement appeared, I considered purchasing it.  The Deal was listed as $1450 for a two story house chimney liner, with the "value" stated as $2000.  My house is three stories, and the ad stated that "three story liners are available for an additional fee."  To be sure the replacement was affordable, I called the provider and inquired how much more a three story liner might be.  I was told it would be about $300 more, and, on that basis, I purchased the Deal.  When a representative from the company came to examine my home and see what would be involved, I was told repeatedly that it would cost much more to install the liner than was covered by the Big Deal.  When the actual estimate arrived about two weeks later, the estimated cost was over $17,000!  I could not afford this and did not go ahead with the chimney liner replacement.

    Furthermore, when I asked if I could put the $2000 value toward a different, less expensive, project, I was told that the value was only $1750.  I double checked and confirmed that the value listed on the Angie's List website was $2000, but the provider indicated that this must have been an Angie's List error.  I likely would not have purchased the Big Deal for such minimal savings.  Whether the error was the provider's or Angie's List's I do not know.  In any case, I did not have any service performed by the provider and, with the help of an Angie's List service representative, ended up using the Big Deal voucher with a different provider for a different service. 

    My low rating, therefore, does not reflect the actual service (installing a chimney liner) but only the arrangements surrounding the Big Deal purchase and the clarity and accuracy of communication about what I would be getting.

    - Otto W.
  • The quote was more expensive then what I thought it would be.  The different options were not put down neatly and professionally.  The estimate left wasn't clear, very sloppy and hard to read.  My first impression was not a good one so I decided not to use their services.
    - Abigail D.
  • They were prompt, courteous and  efficient. They pointed out that the damper was in need of repair since it was probably the original ( 1800's ) and the chimney needs a cap and repointing which I could see from the ground. They recommended that this job should wait until the spring.
    - Joanne K.
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Chimney Sweeps in Hartford

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