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Excavating reviews in Harrisburg

  • F
    Made all kinds of promises is what they would do and that they would do it within three weeks, well the three weeks was longer and the work was not completed the paint didn���t match either. Had all kinds of excuses.
    - Doris Pong D.
  • F
    Contract was signed May 2, 2014, with Team Lewis? owner, Seth Lewis, to replace and expand (two tier) existing deck with composite materials, create paver area under deck, install waterproof barrier under deck, plant and landscape beds/hill and mulch. The upper part of the deck was already in place but boards were to be replaced with composite material.  Permit was needed for the lower part of the deck.  Mr. Lewis estimated the job was about six days of work and assured us that the job would be done in time for a graduation party that was planned.   We called the project manager, Justin, to find out when they were starting (he did not contact us).  We were told they were waiting for the permits and work would start May 27, 2014, and be completed by June 6, 2014, in time for the party.  
    Work did not start on time due to a delay in (TL) submitting and getting permits approved.   We were not notified.  When we called Seth Lewis on May 27, 2014, asking why work wasn?t starting, he deferred all conversations to the project manager.  After a week, we asked if they could at least do the landscaping and other work since the permit was only for the extension on the deck.   They started a few days before the party; therefore, we held our party with tractor tire marks all over the yard, plus they had to reinstall the deck stairs that they took off.  We were repeatedly told that the township was being ?difficult?  -- not that the plans were filed late or that the plans were rejected multiple times.
    Once Seth Lewis received the deposit check, he was not heard from.  Everything had to go through the project manager, who was not competent for the job.
    Deck work did not start until July 2014.  In November 2014, the job was still not done, the parts that *were* completed were not done according to plan, and the job failed its third inspection, although paid for in full.  We filed a complaint with the Attorney General?s office.  Only after the complaint was filed did Seth Lewis get involved.  We met with Seth and his associate and agreed on a ?punch list? of items that needed to be addressed.  In spring 2015, TL contracted with another builder (Mione Family Remodeling) to correct the items on the list and get the job to pass inspection.
     
    A third-party engineering firm was hired and they gave a list all the issues with the structure.  We met with Seth Lewis and Chris Mione to discuss the issues.  Mr. Mione wrote up a contract to build the deck to code and also to address the problems created by TL.  Since TL felt they ?under priced? the cost of the job and ?lost so much money on the job?, Seth Lewis said he could not afford to pay Mione to make the corrections so the job could pass inspection and asked if we would split the cost.  We felt we had no recourse other than to pay half so the job could be completed and pass inspection.
    The builder ran into MANY problems trying to fix the deck and make it to code (for example, screws were not screwed all the way into the wood but covered with decking, no lines were square, cuts were not straight).  One of the original failed inspections was for flashing.  When Mione went to correct the problem, they found that the incorrect type of flashing was used and it was not installed properly.     
    The deck was left with raw edges and exposed wood.  Mr. Mione?s price included ?finishing? the deck.  TL said the job was not priced out to include ?finishes?.
     
    Work was completed by Mione and the deck passed inspection on June 9, 2015 (a full year after the original job deadline).   Per the punch list, TL was supposed to return to clean up the landscaping.  We contacted TL three times without a response.  When he did respond, we were told he ?put the order through?.  A week and a half later, we bought our own mulch and completed the job ourselves.  We then received a text from Seth Lewis stating TL would do the landscaping at the end of the week.  We advised we could not wait and completed the job.  We did not hear from TL after that.
    • Main issues with the job were: 
    • -Inferior mulch caused weeds to grow within a month
    • -Damage to neighbor?s property
    • -Did not remove old landscape fabric completely; mulched over some of it
    • -Patio not made to plan (colors and shape).  The landscapers/hardscapers were using a simulation drawing as a plan (not even the correct drawing as we had multiple drawings when we were trying to decide on the deck)
    • -We discussed under deck systems with Seth Lewis.  He said he wasn?t knowledgeable on the subject but he would speak to his builder.  There was a ?miscommunication?.  We assumed we were getting a professional deck weather proofing system.  Mr. Lewis stated that those systems were "expensive".    What we received was a do-it-yourself job which was done with shoddy workmanship and cheap materials (plastic seamed together and caulked). (see photo)
    • -Decking materials bought off the shelf. Composite boards were cut to make deck instead of ordering a longer length

    • -Quality of work was amateurish and sloppy
    • -Deck not ?finished?.   It was left with raw wood and raw edges (which were cut crooked) (see photos)
    • -Deck stairs rails were not crooked (left side was built on the step; right side was built on the side) (see photos)
    -Stairs not made according to plan.  We specifically told the project manager that the stairs should come down straight and NOT end on the patio (as per the plan).  We arrived home the next day to find the stairs built (with a landing) and turning to end on the patio. (see photo)
    -Repeatedly told by Seth Lewis that TL lost money on this job and it was under-priced
    -Contract does not meet Pennsylvania Home Improvement Consumer Protection Act regulations.
    -Job failed inspection three times
    -Original plans were rejected multiple times before permit was issued
    - Repeatedly told by Seth Lewis that ?most of their jobs don?t go this badly? and he hopes that we appreciate that he is sticking by to get the job done -- although Mr. Lewis did not get involved until the complaint was made to the Attorney General?s office.


    - Terri P.
  • A
    They built a beautiful patio at the bottom of a deck for one of our customers. A+ were great to work with and they even repaired the grass where their machine had made tracks. The customer was very happy and we will definitely use A+ again!
    - Michael W.
  • A
    I was impressed how quickly the crew completed my new driveway. First, they excavated the layer of stone and packed earth beneath, then graded the dirt base and cut evenly straight edges into the turf. Asphalt was poured and packed down with a roller. The end of the driveway that tapered down to meet the road was sealed. When they were finished, they roped off the entrance to the drive with fluorescent plastic tape. The work was done in about 4 hours.
    - Vera S.
  • A
    Us not knowing exactly what we wanted made this a drawn-out process where we changed our minds numerous times. In addition, we experienced further delays in obtaining township permits for this job. Through it all, Jeff remained in contact making suggestions and offering assistance. He came to the house three different times, exchanged about 20 e-mails, and even called us while we were planning our project. All this before we signed any contract or gave him a penny. He not only offered advise on ways to accomplish what we were looking for but also how to save money in the process. Once the project commenced, Jeff and his crew worked steadily until complete. Small changes along the way were no problem for them. As long as the basic scope of the project remained the same, Jeff was more than willing to adjust on the fly. The quality of workmanship was first rate and the look of the final project is outstanding. I would not hesitate to use Earthtones Hardscapes in the future or recommend them to anyone looking at hardscape work.
    - Gary V.
  • F
    The trimmed cherry trees now have little or no fruit. It has now been 2 growing seasons since the trimming. Prior to trimming the cherry trees had so many cherries, we could not pick them all. They even trimmed trees that were only a couple of years old. I will use a professional tree service next time. Lessoned learned.
    - Ian C.
  • A

       The crew showed up on time and on the scheduled day.  They started by removing a poorly done previous system (installed by another company).  The crew excavated, placed pipe, dug holes, installed two new pumps with battery back up, then cemented the floor closed again.  Our house is not large, however they worked to perform the whole job in one day.  The owners showed up, also, that day to follow up with us to be sure we were happy with the progress and work.  
       We inevitably had our first significant rain/snow combination March 29 and 30, 2014 and we are in awe of the amount of water the system continues to pump out the next day.  There are no wet spots anywhere in our cellar!  Even though the pumps have been doing  running and performing a great job, one can barely hear them.
       The owners of Access Basement Systems are personable, knowledgeable, professional and they guarantee their work.  We recommend them highly and without reservation.
    - Marie U.
  • A
    They did a good job. A leak was discovered while pressure testing the system. They immediately located the leak and repaired it. It passed inspected during the second test. They didn't damage any trees but left the ground scarred, which is usual practice. I'll have to lay some topsoil to grow new grass.
    - Andy D.
  • A
    The portable toilet was delivered in great condition and picked up on time. Seven months later we received an invoice for the service although we had paid cash. When I called I was treated with respect and kindness. Later Walters called us back to say they had pulled the invoice and saw it marked paid. I appreciated the extra effort they gave to assure me they knew the bill was paid.
    - Tracey H.
  • A
    They have been doing work for us for a couple of years. They are very good at what they do and they are very competitive. They work with us and they have suggestions. They are good at their jobs and they know their business.
    - Jerry A.
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