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There are 4 top-rated chimney repair services in your area and 113 to avoid.

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Chimney Repair reviews in Harrisburg

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  • My house is about 50 years old and the foundation has been slowly settling causing cracks in stone fireplace and separation of chimney from the house siding.  Provider name locked. and his guys did an excellent job in repairing the fireplace and chimney.  They arrived when promised and completed the job in two days.  The results were better than I expected.  Would have liked to have had a written estimate, but with the honesty of these guys none was needed.  Provider name locked. did everything and more than what he verbally promised.  Will definitely use these guys again.
    - Jeff S.
  • Weather was not on our side for the originally scheduled dates of 10/9 & 10/10. Provider name locked. called on Saturday, 10/11. The weather forecast did not look good for the beginning of the next week, but he felt that perhaps he could start the job the end of the week--Thurs/Fri 10/16 & 10/17--stating he would switch another customer originally scheduled at the end of the week to the beginning. I agreed. On Wednesday afternoon of 10/15, with the forecast not looking good for Thursday, I called Provider name locked. and left a voice mail at 717-439-7039 about whether he was cancelling the two days. I received no return call. My husband was now scheduled off for 10/16 & 10/17. It was cloudy Thursday, then sunny, then a thunderstorm in the afternoon. I texted Provider name locked. at 10:49 am on 10/16 to check in and ask what his thoughts were since Thursday was a no go. The weather forecast seemed favorable for Friday and Saturday. No return text. Friday was here, I called him again at 11:32 am--same number, got voicemail, and left another message. I also sent an email. Again, there was no response from Provider name locked.  on Friday 10/17. On Saturday morning, 10/18, at 7:35 am after no response or contact with him for three days and four messages, I sent a text stating that his lack of responsiveness tells me Provider name locked. does not want the chimney job. I completely understand the weather issues, but weather is no excuse not to stay in touch. We decided to move forward with another contractor.
    At 7:37 am on 10/18, I finally received a return call from Provider name locked. --funny how that works. He was apologetic stating he wants to do the work, but the weather has been prohibitive. I expressed my frustration/annoyance over his unresponsiveness. I explained that in my opinion, there is absolutely no excuse for waiting three days to get back to a customer and a Provider name locked. text message would have sufficed. I elaborated that in my opinion good customer service means responding within 24 hours of a call/customer communication. I gave him three chances to redeem himself--Wed, Provider name locked. , Fri--and Provider name locked. failed. His excuse was he had nothing to tell me because the weather did not look good, and he could not just rearrange other customer to accommodate me. I expressed that I was not asking him to rearrange other customers, just communicate within me. I told him no matter how busy you are, there is always a spare moment to text back--even if it's just to say when you'll be back in touch with me.
    In my opinion Provider name locked. left me hanging for three days. No matter how qualified he may be to do the job or how good the price, I have no confidence that he will not go MIA on me in the middle of the job--not to mention sealing the chimneys has to occur after the mortar cures, which in October could take 30 days. How do I know he'll come back without me having to chase him down. It's simply not worth that possibility.

    - Linda L.
  • Job went very smoothly. Provider name locked. , Owner, was very professional and personalized in his approach. Very competitive pricing.  Written estimate was clear and to the point. Easy to understand. Job came in as quoted. Provider name locked. and his staff were very easy to work with. Masons received training/education at Provider name locked. College of Technology; hold certifications from chimney safety institutes, as well. I appreciate their commitment to continuing education and to staying current with industry safety standards through their memberships in professional organizations as standards and recommendations do change over time. Excellent workmanship.  Very pleased with all services from inspection, to estimating, to finished product. Would highly recommend.
    - Susan G.
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Chimney Repair Services in Harrisburg

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