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Hardwood Flooring reviews in Greensboro

• D

  Custom Construction & Renovations Inc

  They told us up front since this was a small job to them they'd have to fit us in around their larger jobs. We still went with them and signed a contact in Dec 2018 which included a 50% down payment. The job cost was 7000. Not really a small amount of money. But we were patient and did not hear from them again until mid March. They sent 2 guys who were fine to have in the house but they would come work for an hour then leave. They either didn't have the right tools or equipment or had other more important job to go to. This went on for a months. They decided to only build one step out the backdoor instead of the 2 in the contract. The purpose of the need for the step in the first place was the need for gradual step down versus the steep step. I let Christin the project manager know and she said she'd have the owner come look at it and he never showed up. I still haven't seen or heard a thing from him, Chris Sampson. They finally did build the second step and finished the remodel of the closet which required drywall, flooring and putting in a door. We did add more shutters to the job and it took over a month to get the final ones because they forgot to order them and then forgot the size. Within a month the steps started bouncing and we noticed the boards were not cut square at all. Christen called and said normally for large jobs they would come look when the job is finished but she was just going to send us a final bill. I specifically requested she please come and look at the steps. When she did she was appalled at the finished product and mentioned her 8 year old son could have done better work. Even the cat room had to be re-engineered so that the exhaust fan would trigger with the motion of the cats coming into the room. She even mentioned she thought the interior of the cat room was not as finished as it should be, but did nothing to have it improved upon. They did send out someone to correct the steps which were completely torn out and rebuilt. She was going to send the same person. I had to request she please not send the same individuals that built the steps in the first place. I do appreciate that they did make the steps right. However, they then left construction materials and the construction trash from rebuilding the steps in our driveway for a month. During this month long period she was sending me bills for the final amount every week. I was not going to pay it until the trash was picked up and the last shutters were put up. Finally after not being able to use half our driveway to turn around we paid someone to come get the debris and materials out of the driveway. The ���small��� job ended up taking 6 months from the time we signed the contract. Actually, the timeframe wasn���t really an issue for us it was the lack of concern for our job by them. When I got the 5th bill in 5 weeks after the final shutter was finally put up it was for $211 more than the previous 4 final bills she���d been sending. So I wrote them a let them know I was not happy about the additional charge as well as my thoughts about how poorly the job had been done and how we felt we���d treated as if we didn���t matter to them. I sent that email to them on June 7 and never heard a word from them until June 18. Then on June 18 I got a note asking me to complete a customer survey because it had come to their attention we had had less than stellar service from. It was from Casie Sampson. I wrote her back and suggested she read the email I had sent to Christen over a week and a half ago if she wanted to know how we felt about their customer service with us. That day we got a call from Christen telling me she didn���t see the email until that day. Over a week and a half later. I find that questionable because she responded immediately when I sent her an email saying I���d sent final payment. I didn���t want any more invoices. She had always been on top of her emails but for some strange reason she didn���t see my email telling her how disappointed we were with their treatment of us and why. Then she proceeded to make one excuse after another for why this and that wasn���t done properly. She even questioned about the debris and materials in the driveway when I had sent her a picture of it the day I got home and saw the mess there. Then to add to the insult the office person that had sent me the ���survey��� wrote me back and said they would use my concerns as training for future handling of customers. Then gave me the owner���s email and phone number, Chris Sampson. I have not heard another word from them and never heard a thing from Chris. Things happen and we are not unreasonable people. If they had done one thing in a customer service way to make things right I would not be writing this review. But they dismissed our concerns about our treatment by them by not responding after June 7th email and then after June 19th. No effort on their part to try to make things right. As with typical contractors One Job and Done. Evelyn Day
  - Evelyn D.
• A

  Romanos Handyman Services

  This went great! The gentleman (Chris) was very professional and personable. His work was close to perfection. We recently bought a home and we needed to remove the old carpets and have the floors redone. I heard about this company from a friend that I worked with. She had said that I would be very pleased with the outcome and I was. His prices are so fair, much cheaper than any other company that I had contacted and he completed the project in less time than I anticipated. No other business was interested in removing 30 year old carpets and I was so happy when he agreed without any hesitation. I���ve uploaded photos to his business page on Facebook at m.facebook.com/RomanoHandymanServices. See for yourself how good his work is. I would definitely hire this company again for my home improvement needs.
  - S B.
• A

  Premier Hardwood Flooring

  Recommended!!! We used Premier Hardwood Flooring to refinish our hardwood floors. David came over and walked the area and provided a reasonable quote. After receiving other quotes, we wanted to support small local business so we decided to go with him. We exchanged emails and texts, he was responsive and answered all my questions about the process. He was patient with us as we made our decisions and was available to answer any questions we had both before and after the work. Once the work was finished he thoroughly went over the maintenance plan for the floors to get the longest life. I would recommend Premier Hardwood Flooring to anyone that has any hardwood flooring needs. I know we will definitely use them again!!
  - Sabrina M.
• A

  WEEKS HARDWOOD FLOORING INC

  This company is incredible. The hardwoods are gorgeous but more importantly they are excellent at communication and professionalism. Every call was answered, each phase of work started and finished on time, and someone called after each phase to say how things had gone and what and when the next step would be. Every scrap of waste was removed from the job site. Working with them and with other contractors at the same time was a night-and-day difference.
  - Benjamin H.
• A

  Custom Construction & Renovations Inc

  Custom Construction and Renovations was an absolute "God Sent" for me! I had been working with two different property management companies in Greensboro who managed my 6 rental properties over the last 7 years that I inherited. The properties were built in the 1950's and they needed a great deal of "love" because of the "Band-aid" repairs done over the years. No matter what the problem, CC&R handled the repairs, replacements or remodels. They are very responsive, professional, extremely knowledgeable and well-priced. They are fantastic company to work with and I recommend them highly!!
  - Kakie H.
• A

  WEEKS HARDWOOD FLOORING INC

  This living room (15 x18) sanding and refinishing went very well. The workers were prompt, arriving as promised and worked diligently, completing both sanding and stain application in one day. They didn't seem to mind my periodically checking in. The dust from sanding was minimized, barely present. Slight delay in re-installing shoe molding, for 48 hours, and this was cceptable. Additionally we needed a special, no VOC, low odor (Rubio-mon-coat) stain to be applied and Weeks was familiar with the product which was applied correctly. That was a significant relief. All communication was easy and consistent.
  - Elizabeth M.
• D

  CARPETS BY DIRECT INC

  The people in the store, I didn’t care for them. I've never heard of anybody putting laminate over hardwood. They didn’t even ask anybody. I would not recommend that store to anyone. I would never use them again.
  - Velma L.
• A

  WEEKS HARDWOOD FLOORING INC

  The quality of their workmanship was good. They started the job on time and they finished the job on time. We had a delay and they were able to fit us into their schedule. The communication was pretty good. It took 4 days.
  - Daniella S.
• A

  Premier Hardwood Flooring

  Very pleased with the work performed. David was very responsive in working around the kitchen remodeling contractor time lines and took extra care in matching the floor staining to other hardwoods in the home. The floors look excellent.
  - john t.
• A

  WEEKS HARDWOOD FLOORING INC

  The work done by Weeks was exceptionally good. Every worker that came to our home was professional and wanted to be sure we were happy with the job. I am not the easiest person to please, but they did please me. The job was excellent and I highly recommend Weeks Hardwood Flooring.
  - James M.