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Window Replacement reviews in Grand Rapids

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  • I have nothing but great things to say about working with Provider name locked. . I quoted out a few window companies and the salesman for Provider name locked. was knowledgeable, friendly, quick to the point, and answered all of my questions without trying to push the product. He really did just let the windows sell themselves with providing great service. This was a big project as I bought all new windows for my house. They were also willing to work around my really busy schedule. I travel for work and they were willing to work around when I was home and available. The process was quick and the windows are great. The team that installed them were very professional and they worked well. They were respectful of my house at all times. I appreciated that.
    - Mary M.
  • Estimator came to our home to provide quote for roof, some siding and gutters. Estimator (Provider name locked. ) was knowledgeable but pushy. Appeared to be unwilling to communicate through email and really wanted to return with estimate in hand. I agreed that would be okay and waited for call for him to return. I called him after a week and again after another week. Second time I talked to another person at Kodiak and requested they have Provider name locked. call me back.  He never did.
    - Russell A.
  • I was actually really impressed with the initial meeting and the salesman was nice and informative. He was helpful in the knowledge about the windows. He knew I was quoting from other companies as well so he asked me when my next quote was. I let him know it was the following Monday so he asked to set up a time to talk on that Tuesday. At that time I had a clear calendar so I agreed and he left. I had some last minute items that came up for that Tuesday so I messaged the company via Angie's List and explained that I was unable to meet with the gentleman that evening and I greatly apologize. I was also completely full for the rest of the week as I had to travel for work the entire following week. The gentleman called my phone and I was unable to answer as I was in a meeting. I left a message with him also apologizing I couldn't meet and in both communications I asked if he could just email me the quote as I was trying to coordinate with my busy schedule as I wanted and needed to make a decision by the end of the week, prior to me leaving for work. The only response I received was it was company policy that they cannot email quotes. I find this incredibly non-customer friendly and a sales tactic. The other company sent it over to me right away (both estimates) so I could at least look at the cost. The other company that I ended up using was willing to at least give me a gauge of what they would cost prior and worked around my schedule. He was able to come to my work to meet with me. I felt like the product spoke more than needing to give me a sales pitch. I did feel like I would have liked Champion Windows but I just felt that they wanted to try and make the sale and felt it was weird that they would not email me the quote. I do not know about the product, I am just basing this review on the initial process.
    - Mary M.
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Window Installers in Grand Rapids

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