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Pool And Spa Cleaning reviews in Grand Rapids

Real People ~ Real Reviews ~ Real Results

  • Hired company on 6/11/2014 to add river rock (pebble aggregate in tinted epoxy) surface to my cement porch and part of driveway. Sales person said it would be 2-3 weeks before they could do the work and noted on contract that we would like the work done as soon as possible. Paid the required 50% down and began the waiting period. At 5 weeks I hadn't heard from anyone so called for an update. Woman who answers phone (Provider name locked. ) said they were really busy and rain had put them behind. I understood the explanation and asked if I could schedule a future date. She said no, they would call when they were caught up so I continued to wait.
    This afternoon, 8/7/14, Provider name locked. called to ask if they could come tomorrow to do the work. I checked my calendar, saw I could move my morning schedule to the following week and said yes. She then told me they wouldn't be here first thing in the morning, nor could she say they would be done by 5:00 when I have an appointment I can not miss. I asked if they needed me home to complete the work and she said I needed to be here to pay them the rest of their money as soon as the job was done. Since the 8/8 date would not work, I asked Provider name locked. if I could at least schedule my job now. She said no, she was just calling to fill the time slot tomorrow.
    As a senior citizen (with an outstanding credit rating) who was forced to trust them with my money for weeks past the timeline given by the salesman, and whose entire career was spent providing customer service, to say I am disappointed in the way they now conduct business would be an understatement. What makes this even more disappointing is that I did business with this company many years ago at a different house. At that time, their professionalism and quality of work was truly impressive so to experience the change is just sad.  I called Provider name locked. back and asked she return my deposit. She agreed and I am going to hope this is done in a more timely manner then what my experience with Provider name locked. has demonstrated to date.
    - linda F.
  • I don't own a car so  I rely on public transportation and taxi services to get to where i need to go and this company has to be the worst taxi service I have ever dealt with.  When you call to schedule ride they are rude and tend to act like you are an inconvenience to their day.  When you ask how long it will be they say 10-15 minutes and then it ends up being a half hour or longer!  If you call and ask for a ride at a specific time and explain that you have somewhere to be they will pretend like they are going to pick you up on time and then show up late and when you call to find out what is going on everyone acts like it is someone else's fault and never solves the problem.  They are EXTREMELY unreliable and if you aren't a regular customer that calls on a daily basis they put you to the back of the line which results in being late 75% of the time.  When you do get a driver, half of them don't speak English and are unable to find their way around the city.  I cant count the number of times I had asked for a ride at a certain time and received a call from the driver 40 minutes later asking me for directions to my apartment.  I am just shocked that a company with service this poor is able to maintain such a high reputation.  I asked for a ride from Aquinas College one night and the dispatcher sent the driver to Provider name locked. and when I called to find out why he proceeded to yell at me and tell me that I said Provider name locked. and that he would never mix that up.   When  I explained to him that I have never set foot on Provider name locked. 's campus and that I ask for rides from Aquinas three to four times a week and that there was no way I would ever call for a ride at Provider name locked. College he, he called me names, told me I was dumb and hung up the phone.  If you are a new customer, Yellow Cab Company is a much better service.
    - B W.
  • we've used them multiple times for different pool related activities. I have been extremely satisfied time and time again. They are professionals at what they do, and they do it very well.
    - MICHAEL O.
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Pool And Spa Cleaners in Grand Rapids

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