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Hospital Care reviews in Grand Rapids

  • F
    Metro Heart & Vascular
    The doctor was rude and the nurse told me to shush. I was assaulted and humiliated. The next day, I had to go by ambulance to a different hospital where the doctor said I was not treated properly for my illness.
    - fatima l.
  • C
    Spectrum Health
    Beautiful birthing room. Terrible recovery room. It's a joke. The and quot;couchand quot; which is more like an oversized bench folds like a futon into a bed. It's tiny and has a plastic crunchy cushion surface. You have to turn the couch 90 degrees each night to fold it into a bed and make it fit in the room. The wallpaper was peeling off the walls. The dand eacute;cor is straight out the 80's. Staff was good, helpful, just not very responsive. I think they are slightly understaffed to provide the care that should be provided. Billing is terrible. You get bill after bill after bill once you're back home... just as soon as you think you are done, another bill comes in the mail. Not detailed enough to know what you are paying for. They are terrible about coding detailed enough for your insurance to cover certain things. For example, they coded my birthing class as and quot;other specified counselingand quot; instead of say... pregnancy?!?! so my insurance wouldn't cover it (even though the class is a covered benefit)! I worked for 9 months trying to get it changed and then finally gave in and paid out of pocket for it. Who knows how many other bills were actually covered by my insurance but I ended up paying because they coded it wrong. Discharge day is a nightmare, they overwhelm you with so many people your head spins. I understand there is a lot to address, but why can't just one person do all the paperwork instead of 20+!
    - Sarah H.
  • B
    Spectrum Health Butterworth Hospital
    They were very good and the Emergency Room was very efficient. It was quicker then I thought because there wasn't that many people in the Emergency Room at that time. The have a lot of traffic. They have a good social worker who is really excellent at bing an advocate for the family. The billing is bureaucratic but that is the system these days.
    - Lorraine S.
  • A
    Spectrum Health Continuing Care Center
    A specialized oral surgeon pulled all my teeth out before I went into heart surgery.  They did a good job.  They were always available so it wasn't tough to get an appointment.  Their bedside manner is better than average but not perfect.
    - Allan T.
  • A
    Spectrum Health Butterworth Hospital
    I had a great experience with them. I would recommend them to others as a hospital. Everything right from the labor, delivery and post care went very smooth. The nurses and staff were very friendly and very caring. The food at the hospital was pretty good and I had a menu I could choose from. I would use them again in the future.
    - Wendy W.
  • A
    Metro Heart & Vascular
    My daughter needed a urine culture and the lady at the outpatient lab was awesome!!!  They were technically closed but the in house lab tech told me to have registration page her when I got to the hospital and she would come up to run the test. This one act of generosity saved me from having to drive all the way across town to the pediatricians office at 7 pm at night. I love good customer service and people willing to go out of their way to help..awesome facility
    - annetta t.
  • A
    Metro Heart & Vascular
    I delivered both of my children at Metro -- in October of 2007, and again in August of 2011.  The care we received was extraordinary!  The nurses are so kind, and really made us feel like we were the only patients they had (although I know how busy they were.)  We also took my daughter in in summer of 2008 for an illness to the E.D., and the care was excellent, and very thorough.
    - Wendy M.
  • A
    Saint Mary's Health Care
    Overall, I was highly impressed with the Emergency Room at Saint Mary's Hospital. I was taken straight to a room where testing was done and I met with the doctors. They decided to have me wear a heart monitor for 24 hours and had a nurse from Cardiology come down and show me how to work the monitor. I feel that I received very good care, and that the doctors were concerned about my well being. I even had a hospital volunteer stop in to see if there was anything I needed. The doctors I met with had a great bedside manner, and answered all of my questions without making me feel like they were trying to rush out to meet the next patient. I will absolutely go back to Saint Mary's should the need arise.
    - Heather R.
  • A
    Spectrum Health Continuing Care Center
    I have nothing wrong to say about them. I have no intentions of changing. I am very satisfied with them. Their availability is very good. Their office was very satisfactory; I have not been hospitalized so I really have no opinion about the hospital. There was no problem what so ever with their punctuality. The staff friendliness is real good. I approve of them tremendously. Their communication is very good. I had no problems with their treatment and billing and administration.
    - ELAINE H.
  • A
    Metro Heart & Vascular
    They are excellent.  They are doing a very good job.  My husband also visits a physician, so it was kind of convenient for me to go to them.  They are a very nice people.  They have very good attitude and patience.  My wounds are very painful, so they are gentle and considerate.  They respond pretty quick if I have a problem.  I used to frequent them every week, since the wound is healing, I will go to them every other week.  I will continue to use this provider again in the future.
    - Lillian A H.
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Hospitals in Grand Rapids

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