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Hardware Store reviews in Grand Rapids

Real People ~ Real Reviews ~ Real Results

  • We went to Provider name locked. for a closet organizer and some odds and ends for our new house.  Found everything we needed with the help of the associates at Provider name locked. .  Wonderful experience all the way around.
    - Stephanie B.
  • I contracted to have my kitchen counter tile removed and new tile installed.  The job was not to my satisfaction.  I took pictures and expressed my concerns at Provider name locked. .  The epoxy grout was not installed correctly and permanently stained, the tile was cut poorly with chipped edges and the layout was poorly planned.  (Provider name locked. subcontracted this work to one of their contractors)
    When I called Provider name locked. , explaining my dillemma,  no one would take my future calls.  The "person I needed to talk with" was always either in a meeting or not working that day.  I finally went into the store and asked to see him personally.  I was told he was in a 2-hour meeting.  I returned in 2 hours and was told he was in another 2-hour meeting.  At this point, I said, "Fine.  I'll wait".
    The person I needed to talk with appeared in about 15 minutes.  I showed him my photos of the stained grout, micro-photos of the chipped tile edges, and the poor layout.  We have several outlets on the back wall...none were the same height,   The tile placement was not balanced when a partial tile was needed.
    Provider name locked. solution was to come to my house and grind out all of the grout and replace it.  That was not satisfactory to me.  They sent a man to the house to see my complaints and offered to replace the grout again.  I demanded my money back and they again sent someone to the house, supposedly with a check.  He came to the house and said he was not authorized to give me my money back until he saw actual demolition of the counter top.
    At this point, my mother had a stroke and in time died.  Several months later, I hired a tile person to remove the Provider name locked. installed tile and re-tile the counter.  The epoxy grout was used correctly, the tile were cut cleanly, and the layout was perfectly symmetrical with the outlets even in height.
    During the demolition of the counter top, I called Provider name locked. .  They came and saw the removal, gave me my check and left.  This time two people representing Provider name locked. came.  The man who had been here before and a female representative.  The female representative extended her apologies on behalf of Provider name locked. .
    I will never hire Provider name locked. to do any actual work/home repair/installations for me.  However, I do shop at Provider name locked. for plants, tools, etc. and am pleased with their products. 

    - Linda L.
  • I chose Provider name locked. because I knew they would have the part and I wanted to save a trip to one of the Big Box stores. My old tub/shower diverter was going bad and leaking so I decided to replace it. Should be an easy fix, right? Just take off the old one, put a new one on and you're good to go. Well, not so fast. I unscrewed the old diverter to find out that the old galvanized Provider name locked. was so old and corroded, that it came out of the wall and stayed with the diverter. I purchased a diverter online and went to Provider name locked. to get a new Provider name locked. . They were able to get me the right part and provided some advice on what to do. 
    I brought it the old parts along with the new diverter I planned to use. The problem was that the new diverter wasn't the correct size (my fault for buying before measuring). This caused an extra tip to the store. I wasn't exactly clear that my new diverter wouldn't work but that's mostly my fault for not asking the question.
    If you're looking for a part, call these guys first. You'll save yourself the hassle and headache of traveling to a bunch of different stores. Plus, these guys have a ton of experience and will be able to provide some advice that other stores may not be able to offer.
    - Dwight D.
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Hardware Stores in Grand Rapids

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