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Basement Waterproofing reviews in Grand Rapids

  • A
    Gold Star Waterproofing, LLC
    We are preparing to renovate our basement, and wanted a professional assessment before doing so, as we had some minor water intrusion several years ago. I called several companies specializing in whole basement systems, and they recommended Gold Star as a better option for my project. Steve showed up on time, assessed the problem areas, and recommended solutions without pushing for overkill. He had a quote to me the next day, and after getting a few more quotes, we decided to go with Gold Star, as it provided the most bang for our buck. Within a week of signing the paperwork, Gold Star was on site, and fixed everything in the course of one day, leaving no mess behind. All in all, a great experience.
    - Justin B.
  • A
    Gold Star Waterproofing, LLC
    This A review is very late, but so well deserved. I first contacted Steve 2 years ago with my first water leakage (there has been several more since then). Every time I phone him, he always responds right away. Most cases will give me an estimate on the spot. With the first job he did back in April of 2016, he not only dug down about 10' to repair a deep crack in the cement wall, but he also suggested to dig the trenches and lay down the perforated piping. I had some serious issues with poor drainage in my back yard! After a second visit, to lay down more piping, I can actually mow my lawn in the spring during the rainy season! I hate finding new leaks in my foundation but if I do, I at least know that I found a great person who is honest and trustworthy and that I can completely rely on.
    - Linda R.
  • A
    EverDry Waterproofing of Grand Rapids/Saginaw
    System working effectively! For peace of mind they offer a no-hassle warranty program that maintains and guarantees the work performed and equipment installed which gives the homeowner added peace of mind should things change. Highly recommended!
    - Phil S.
  • A
    City Basement
    Hank and his staff were honest, friendly, and efficient. Everyone else quoted me between two and three times would hate calling me. It was because they were trying to sell me things that I did not need. Hank told me the truth from his very first assessment through the end of the project. He was prompt, timely, and communicate regularly. I would highly recommend city basement for any of your waterproofing, basement, or foundation issues.
    - Anna P.
  • A
    Foundation Specialist LLC
    Bryan provided the estimate and was prompt in responding to my phone call and setting up an appointment. He was on time and pleasant to work with. He was very interested in what was in our best interest long term as homeowners and what we were looking for out of our house, not what he was able to sell us (very low pressure sales). He explained the theory and science behind the potential solutions available to us and what the prices would be, and we settled on installing a back-up battery for our sump-pump and drain tile around the entire basement. Bryan explained what it would look like afterward (a portion of drywall had to be cut up everywhere there was drain tile installed), and I'm thankful for that - it managed my expectations of what to expect afterwards. A 50% downpayment was made. A couple days later the office called and scheduled the appointment. They set it for a couple weeks out on a Thursday/Friday (two day job). I got a call the week before saying they were ahead of schedule and could do it on Monday/Tuesday if I was available. I was not, so they kept it on the Thursday/Friday. I spoke with the lady in the office as well as Bryan as to what to expect day of and they were very helpful in explaining the process and when the team would arrive. Thursday morning I got a call about 8:45 from Shane, the foreman, saying they were preparing to leave the shop and would be at the house in 20-30 minutes. They arrived, and while foreman Shane and I walked around and reviewed the job, Andy and Dre started setting up the mats and plastic to protect my floors and other property that would be directly affected by any debris. We ran into an issue of how to divert around the water heater and furnace, and Shane called Bryan and was able to find a perfect solution quickly and didn't delay the project. Day 1 was excavation day, so I did not stay at the house. Shane called me at about 3:00pm letting me know they were done for the day and that they had cleaned up and would lock up the house (as we had agreed that morning). He reviewed the day's work and briefed me on what the next day would entail. There was a considerable amount of dust on my main floor, but I have a feeling it was about 1% of what could have actually been there had they not sealed off the basement when excavating. They did a great job of keeping the space tidy and moved all of my furniture back at the end of the day. While bringing concrete up to take outside, someone did slip and knick a piece of furniture. Shane was very up front about it and solved the issue right away with providing some wood stain (I was very impressed by the level of communication and the "above-and-beyond" mentality). Day two - putting down drain and pouring concrete. Shane called again when he was leaving the shop to notify me of when he'd arrive (crew was Shane, Andy, Dre, and George). He arrived on time, briefed us of what the plans were for the day, and got to work. I got home about noon and the crew got done about 3:30pm, so I was around the house while they finished work. They were very nice and friendly, I felt very comfortable having them around. They worked very hard to get the job done (especially hauling wet concrete down those stairs!) Shane did a great job communicating the progress when I got home at noon and throughout the day. When the job was finished and cleaned up, Shane walked me through the area, showing me the finished product and any maintenance or knowledge I would need to know as a homeowner (and making sure I felt comfortable with it). He then went over the lifetime warranty with me again, asked me if I had any questions, and I made final payment. I am extremely happy with the work that Bryan, Shane, and the team have done and would highly recommend them. They go above and beyond to make sure homeowners are safe and secure (and dry!) in their own homes.
    - Kate S.
  • A
    B-Dry System of Central & West Michigan Inc
    It went very well. The crew was friendly & professional. They did high quality work & part way through the job they were able to adjust part of the work serving us nearly $1, 000 off their original quote. They cleaned up after the job. We were very pleased!
    - Heather S.
  • C
    Ayers Basement Systems
    Pros: - Drain/dry well installation done very well. - Window installation - one was fine, the other had poorly finished cement (was expanding past the wall in some spots); Ayers came back and fixed this. - Crack repair - done well. Could have been explained better as to how it works. - Workspace was cleaned up well, no mess was left. Representatives are nice. Field people (those who perform the work) are knowledgeable. Cons: Our service representative (who initially came out to our house and quoted the project) chose the wrong size windows for the job; when the project manager came out to perform the work, they were not able to install and due to the distance between locations (Grand Rapids to Lansing) they had to reschedule window installation. Also had to postpone crack repair until windows were done (at that point some of the cement work was done on the crack repair, which left a large hole at the floor joint). The project had to be postponed for two weeks. Initially they wanted to postpone the entire project, but the first frost was approaching and if we waiting to install the ice guard on the sump pump discharge, it would be too late. We had to push them to install that while they were on site. After the repairs were done and we had paid for the work, we saw some issues with the quality of work (we were told not to go in the space for 48 hours after repair to give the cement time to cure). We immediately called. We had to wait a week for them to come out and inspect. They called the day before to confirm the appointment, and then didn't show up. The next day we called, they were apologetic, and wanted to come out that day (not going to happen - we have full time jobs and had taken time off to be home the prior day when they were supposed to come). Set up another day the following week. They didn't show up again. Called AGAIN. They wanted to come out right away, but again, we couldn't get away from work at a moment's notice. We finally got on their schedule at 9am first thing so we wouldn't be missed. They showed up about 30 minutes late (no notice) and made the repair to the cement casing around the window. Bottom line: they do quality work, and they are nice people. Once we had paid for the work, I felt like we were at the bottom of their priority list. Just need some improvement on their communication with the customer and making sure their service people run on time (or reevaluate their estimated time for jobs).
    - Kate S.
  • A
    Foundation Specialist LLC
    Excellent. They were very direct and explained what needed to be done. Other companies wanted to go from inside the house which would require removing drywall. Foundation Specialists fixed the wall with no additional costs. They guarantee their work and offered to come back if there are any additional issues. They were also willing to work around my schedule.
    - Shannon S.
  • A
    Foundation Specialist LLC
    Sales and support staff super friendly, helpful, fun to talk to. Work team was fantastic, professional, did good work and kept me in the loop at all times. Foreman consulted me on several decisions that needed to be made on the fly.
    - David C.
  • A
    Stay Dry Basement Waterproofing Inc
    Overall, it went well. Though I will have to call them back out because of a tiny little spot that is still damp. I do love that it is a lifetime warranty. The guy that did the work did have the courtesy to call ahead and say his current job was taking a bit longer. Not an issue for me, especially since he called to let me know. Though when he did show up, he was very dirty and unprofessional looking. He also did not have boot protectors on and repeatedly continued to track mud throughout my house, even though I reminded him that I laid a towel on the floor so he could wipe his feet; but he just stepped over it. His work on my repair definitely reflected on him. The finished product was very sloppy. He did clean up after himself but there was still a good bit of dust, and the putty he laid over the crack looked like a 3 year old did it. It took me hours to sand down the globs in order for me to be able to paint over it. Again, the lifetime warranty is definitely a plus. I'm just hoping I wont get the same guy. Very pleasant company to deal with otherwise!
    - Kimberly K.
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Waterproofing Contractors in Grand Rapids

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