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We frequently have roots in our line that we have to have rooted out so I am always on the lookout for a GOOD plumbing outfit! I have found them! My appointment was for 9:45, I got a call then saying they were running behind, but would be there within the hour, and they were. Provider name locked. (I think?!) rooted out my line with no problem and gave me an estimate on a new yard trap, which will be our next project. (price sounds pretty reasonable, too) I was very nervous, as sometimes rooting out our line doesn't always go well, and I had a bad experience with the LAST guy we had out. But Provider name locked. was fantastic and we are once again root-free for now! He even said that I could save my Angie's List coupon for the big job to come later, and I said, but it's a "1st time" coupon, and he said it was okay, they would still honor it... :-)
- Michelle W.
I'm writing this review retroactively to WARN all members! Esp. the member who wrote a review that had the same work I had done, in August of this year. We have a problem with frequent roots in our line. I am always looking for my "perfect" plumber, so have had many out. Last December, I decided to try Provider name locked. . (wish I had checked Angie's List FIRST) The man who came had a very strange vibe (as mentioned in the other negative review on here) and was a little scary. He got the root clog out, which looked pretty much the same as every other root clog that has been removed. Then this guy very dramatically pressured/intimidated me (my husband was at work in Provider name locked. , so I had no one to consult) into purchasing this stuff from him that he said would keep the roots out for TWO YEARS. For $315!!! When I protested that Christmas was right around the corner, etc. He yelled at me about "Well, if Christmas is more important to you than spending 1000s of dollars on a broken pipe..." He said that if we did not use this stuff THAT night, we would be calling him back to clear out in again in 48 hours. I am no plumbing expert, and he scared me, so I agreed. It was very bizarre---I had to provide a bucket for this stuff---he went into his van to put it into my bucket, so I don't even know what the name of the product was. (it looked suspiciously like copper sulfate that I have purchased at the hardware store before) He, again very dramatically, told me to follow his instructions TO THE LETTER THAT NIGHT----which we did. He said this stuff would glue itself to the bottom of my pipe and with each flush, the water would spread the poison, keeping a constant level of it in the pipe and roots out.
Well, now I know that was a lie and I wish I had gotten a guarantee in writing, as it has been LESS than ONE year and we had to have roots removed. What a rip-off. And I feel stupid for falling for it. That day, I wrote down all he told me on the receipt, along with the date so I would know if it really lasted 2 years. It didn't. And I had a lot less to spend on my kids that Christmas thanks to that jerk. The plumber I had today (who I will be leaving an EXCELLENT review for after this) told me that there really isn't anything out there that will last 2 years... So BEWARE of this place, my fellow members!!!
- Michelle W.
All went well. We called late on a Sunday so we had to paid a higher rate than if we'd called during the week before 5. However, we did get the 10% deduction for using Angie's list. ($18.00 from a $180.00 bill) .Provider name locked. was prompt, friendly, competent and professional. I wouldn't hesitate to call them again, although I'd try to make it during business hours at $125.00 for the same work.
- harriette W.