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Appliance Store reviews in Fort Worth

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  • We purchased a new washer and dryer set, since the washer we had quit working.  While at the outlet store, the sales person stated that all of their products were tested that are functional.  Once we got the new dryer hooked up we noticed that the control panel was not working and the dryer was not functional.  I called the store back and they stated that i would have to call their support number 1 800 469 4663 to send a technician out.
    After 15 minutes on hold, I was told that nothing in their system showed that i had a warranty and that i was not in their system and would have to call back the next day.  I call the same number the next day and was advised that it would take 3 business days to have my information in the system entered.  Without this information they would not be able to help me further.  I requested to speak to a supervisor.  After a 15 minute hold, i was told that i would have to be transferred again to the service contract department.  Provider name locked. in the service contract department was pleasant to deal with.  She was able to get my washer and dryer entered into their system within 5 minutes based on the information on my receipt. 
    After being transferred to technical department for further troubleshooting, it was determined that i would have to wait 8 days for a technician to come out to look at the dryer.  I advised them that i would like to control panel part ordered and on the truck with the technician so that i would not have to wait further on parts.  I was assured by the technical representative that the part would be on the truck when they came out.
    Technician came out and look at the dryer.  He verified that the dryer was getting power but the control panel was dead.  I asked if he had the control panel with him, since i previously requested that.  The technician Provider name locked. Mehmedovic stated that he did not have the part and that he could have it sent to me priority mail for the next day.  The part arrived in 2 days.  I was advised by Provider name locked. that i would have to call the number on the card that he provided, the same 1 800 469 4663 number. 
    I called the service center and was advised that it would be another 5 days before a technician would be able to come out.  I stated that this would be a 5 minute part swap and i did not understand why it would take so long.  They stated that they have limited technicians in the DFW area. 
    We still do not have a functional dryer.  I would not buy any appliance from Provider name locked. based the experience that we have had so far.
    - Jeremy T.
  • Mr Provider name locked. is very professional and courteous.  we've dealt with him several times, and he's always very nice, and provides practical advice about how to keep our appliances lasting longer.
    - David H.
  • Washer did not work, company would not answer or return phone calls.  very poor customer service.
    - Farrah C.
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Appliance Stores in Fort Worth

Companies below are listed in alphabetical order.
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