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Appliance Repair reviews in Fort Worth

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  • We went online to the company's website and submitted the appointment request.  Provider name locked. was quick to respond and set up an appointment date.  He stated that he would call the morning of our appointment to set up our appointment window which ended up being between 2 p.m. and 5 p.m.  Provider name locked. was punctual and arrived during the stated appointment window.  Of course, being Provider name locked. 's Law, our dryer was no longer making the "knocking" type noise when he came out to inspect it.  The dryer is currently just a tiny bit Provider name locked. than normal and he explained what it could be attributed to but that it is also in very good condition for being 8 years old.  He advised us of our options and the cost of those options.  He left the decision up to us and definitely did not try to "sell" us any type of unnecessary repair.  He was very kind to answer all of the questions that we had.  We will definitely call Provider name locked. again if/when any of our appliances malfunction.

    - Sydell N.
  • I contacted Mr. Provider name locked. regarding a problem with my dryer. We scheduled a time for him to come out and diagnose the problem. He came out when he said he would, diagnosed the problem, ordered the part, returned to repair the problem. My only complaint is that it took longer to get the part than I anticipated. (He had to order it from Florida.) Obviously, there wasn't anything he could do about that! Overall, a good experience, and yes, I will call him again!
    - Garry B.
  • I contacted Provider name locked. repair on Monday and advised them of the situation and the employee advised they could not have anyone out till Wednesday, since they only have one repair man that works on the Samsung washing machines.  That was fine with us. No hurry.   The repairman showed up as scheduled on Wednesday. 

     Here's where its get frustrating.  My wife calls me and tells me it was $300 to fix the washer.  After the shock, I asked her what was wrong with it.  She advised the door lock had to be replaced.  I'm thinking that seems very high for a door lock.  There must have been a lot of labor.  So I looked up the part online and there is was for $47.95 (they charged us $150).  I then googled how to replace the lock.  There on YouTube, a 2 1/2 minute clip showing a repairman  replacing the lock. Extremely Provider name locked. .  I was shocked. This could not have taken him more than 5 minutes, if he was slow.  I called my wife and asked her how long did it took for the repair.  She stated it took him about 5 minutes. 

     INCREDIBLE.  $300 to install a $50 part in 5 minutes. 

    Very disappointed that this company is gouging customers this way. 

    - James R.
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Appliance Repair Services in Fort Worth

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