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Masonry reviews in El Paso

Real People ~ Real Reviews ~ Real Results

  • He is wonderful. It was a very reasonable quote. When I called him he came by right away, his demeanor is always very professional. It didn't get done because I had some issues come up that didn't allow me to do the project.
    - Rafaela G.
  • Initially, I thought that the estimate was a little high compared to others I had received. However, I had found this company by looking at Angie's List and they had a very good rating. So, I thought the price was high, but I was trusting the rating and was willing to pay more for quality work. 
    First of all, the owner told me that he could not find the exact tile as the original tile on my roof. He got another type that was noticeably different in shape and color. He stated that the color would fade eventually with time and would later look the same color as the original tile.
    They completed the job, but on the Provider name locked. of one side of the roof they had put old tiles that had dried debris of some sort, maybe old mortar on each tile all along this Provider name locked. . I think that these areas of the tiles had not previously been exposed. So, it looked like all the tiles on this Provider name locked. were "dirty." I did not like how it looked at all. I asked the owner to change the tiles and they did.
    Next, the owner charged me about $500 more than the estimate because he had to purchase more new tiles then he thought he would need. He did not give me a "heads up" before hand so I would be ready for this and just sprung it on me when I was to pay the balance. So, I was not aware. I think if there is an "unforeseen" problem causing the price to go higher than the estimate, then that is acceptable, but the customer should be made aware before hand. So, again I was surprised at the final cost.
    Next, about 2 months later, we had high winds again and several of the tiles where my repair was done came loose. I had to call the owner. He did promptly present and fixed the tiles.
    Finally, the "different tiles" do make the roof look "different" and not uniform. I am not happy with the way it looks. I later saw tile that very much looked like my original tile at a roof supply store. It might have been that not much of an effort was made to find the "right" tile for my roof.
    I must say that I have not had any more problems with the roof and that I had called the owner one other time about a leak not related to this repair and he promptly came out, tried to find the leak and made a small repair.
    - Rose O.
  • Very professional, polite and accomodating.  All work was of the highest quality.  Work area was covered to prevent damage.  Complete clean-up when the job was finished.
    - Linda G.
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Masons in El Paso

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