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Air Duct Cleaning reviews in El Paso

Real People ~ Real Reviews ~ Real Results

  • I called on a Friday to get an appointmet.  They could have come the next day, but weekends are not good for me, so we scheduled it for early Monday morning.  Office staff was very helpful and courteous.  Showed up on time, and the technician called to let me know that he was on his way.  Explained the process before he began the work and what to expect from the results.  Very professional, hard-working individual.  Cleaned up after job was finished.
    - James T.
  • The technical job was well done to my satisfaction. However, the Master Cool evaporative cooler, when replugged into its electric receptacles, was plugged in incorrectly, which resulted in hot air blowing from the vents rather than cooled air. I then called an airconditioning company (AC) to "fix the system." When the AC technician came, he replugged the electric plugs into the receptacle in the correct order, and informed me as to what the problem was. The system had been working well before Southwest had come to my home. We were in the midst of a heat wave even for Provider name locked. Paso and my home had been quite comfortably cool, so I came to the conclusion that their Southwest people had touched the Master Cool.  I then called Southwest.

    Southwest immediately stated that I had said everything was satisfactory and signed a type of checklist as their service people were leaving, and that I should have called them if I had a problem. Therefore, they would not even consider reimbursing me for something they could have addressed.  I told them I was not aware at that moment that the Master Cool machine had even been touched by them; I did not service it myself and was unable to go up on a roof to look at it anyway. It took a number of weeks, phone calls, threats to contact the Better Business Bureau, and an extended email on my part to be reimbursed for the AC charge I encountered from another company.

    I would recommend their work highly. HOWEVER, do not just sign the checklist sheet or look around and "see" if everything appears okay. Personally check any area where technicians had to touch equipment and/or disconnect it to make sure the equipment is back in the correct configurations as it was originally and working correctly.
    - Noel R R.
  • They actually have brushes to go all the way through and they open the ducts up to get inside. I talked to a couple of other guys around town that do duct cleaning who said that Provider name locked. & Stoves & Air Duct Cleaning is the only company in town that does have the appropriate equipment to do it right. They have a truck that has big vacuum and stuff like that. It takes them a day or two to do the work. Their quote was $1795 for the whole job which is a lot more expensive than the other guys. Mr. Provider name locked. is the vice president of the company. I thought that the price was a little high. However, when I saw what they were doing, I felt that it was right for the amount of work that they do. I got referred to them by other duct cleaners. They take all the registers down and wash them. They take the air conditioning unit apart because they are also licensed air conditioning contractors. They clean and lubricate the inside of the air conditioning units. They have these big brushes that run through the ducts. It will literally scrub the whole thing. Then they check it all for any leaks and stuff like that. My house is not that huge and I have one air conditioning unit. It is still going to take them almost two days to do everything. They were right on the spot when we called them to come out and give us an estimate. I have seen them in the neighborhood doing other people’s houses also. I know that they have a lot of equipment and they seem to really work very carefully. They are very professional. They have all kinds of pictures and referrals. They also belong to a bunch of organizations. I am planning on using them in the future.

    - Stewart P.
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Air Duct Cleaners in El Paso

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