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Home Security System reviews in Denver

Real People ~ Real Reviews ~ Real Results

  • Got this for my daughter who had to move soon after. They would not let us out of the contract and continue to charge me( two years and counting) for a system that was never even turned on. What a rip off. Don't use these guys!! Buyer beware.
    - Duane D.
  • This place is a joke. Their equipment is second rate and they are always behind schedule. The owner is always high. The company has zero experience in irrigation, but they will sell massive irrigation packages for tens to hundreds of thousands of dollars. They will then try to figure it out on the fly. There is an attitude of casualness that really reflects in the work. Most of the employees smoke weed during the day. Do yourself a favor and do not be an experiment for these guys. Hire someone with more experience instead. This company will get to you on their own schedule and will consistently blow off customers.
    - Matthew G.
  • Excellent! Isaac called ahead and arrived on time. He was super nice, patient with my questions, efficient and knowledgeable. He guided me through the update, how to use it through the app, and left me with his assurance that if I had any questions or concerns, not to hesitate calling him. We've been with Security Central for over 20 years. They are reliable, professional and friendly, and trustworthy. Great company! Super employees!
    - P J Z.
  • I've now hired Anthony twice for installations in our new office and I was impressed with his quality of service both times. The first job was the installation of our electronic locks which was quite the task. We had a few issues with the physical locks (the fault of the company we purchased them from) and Anthony went above and beyond to act as a liaison between myself and the lock company to resolve the issues. I was so impressed with his dedication and efficiency for the first job that we hired him again so install our security cameras. Anthony did a site visit and explained to me exactly what I needed and talked through the install plan with me. I then scheduled a time for Anthony and his team member to install our cameras and sensors which was also a great experience. I had very little knowledge of the rules and regulations associated with installing security cameras and Anthony took to the time explain everything to me including which permits I would need to obtain which was incredibly helpful. Again, Anthony goes above and beyond to inform his clients and to make the experience as seamless as possible!
    - Alexandra H.
  • Excellent company and very professional salesmen and installers. I love the product and the fact that it can be upgraded in the future to facilitate more home automation. I received a discount on my homeowner's insurance policy. The customer support line is answered by a person and I have never had to wait on the phone to talk to someone. Any problems that I had were quickly resolved. I would highly recommend this company! They are able to customize a solution to fit your specific needs.
    - Thomas S.
  • Joel has been awesome! i moved into a new home a number of months ago but did not hook up the existing (and quite old) security system. One night, after a power outage, the system somehow alarmed itself, and all the motion sensors went off each time my cats moved! i didn't have any documentation on this system. I called Joel first thing in the morning, and even though my system wasn't originally ADT, he listened patiently to a very sleep-derived me, and helped me get the system to turn off. He came out the next day and he went over the options he had for me. He didn't pressure me to buy anything that i wouldn't need, and even recommended against certain items given my situation. His team came out to install my system the following week and were prompt and on time. They walked me through the software and the devices and ensured i was comfortable with everything. Turns out after they left, i still had a number of questions, and Joel, again, patiently, covered them all promptly. His service has been exemplary.
    - Theresa V.
  • Gary was very professional in describing what areas and items we needed to pay attention too. Then the installer was diligent and sensitive to our needs and made small adjustments as needed. Very good experience.
    - Paul M.
  • Joel was a wonderful support as we worked to secure our first home!  He showed up on our doorstep the day we moved in.  I usually don't respond to solicitors, but I saw his ADT uniform and we had been talking about getting an alarm system.  My wife wasn't there, so we scheduled a time for him to return.  What was great about Joel on his return visit is that he wasn't trying too hard to sell.  He listened well to what we needed, shared a bit about his own home security system, and walked us through all the options we needed.  It felt like he was trying to help us secure our home, rather than sell us a product.  Which made it a win-win when he sold us a product!  Joel's follow up and support with a minor issue in the first month made the transition to working with the corporate office for future concerns (not with the system, just when we do something to mess it up...user error...) very easy and comfortable.  I can't recommend Joel strongly enough.  We have been very happy with his service and with ADT as a whole.
    - Kate B.
  • He did a great job! However, I continue to have a lot of broblems with the systen itself and am very unhappy with ADT security systems as a whole. I would reccomend Joel but not the company!! One negative i will give Joel is that he did not explain that there would be a contract! Let alone a 3 YEAR CONTRACT that I now cannot get out of.
    I have even called customer service several times regarding the untimely 2 month wait that we endured before our system even worked at all. 2 times we got the wrong equipment. And still never got the correct light switches activated.

    I am also upset that with all our complaints and cust service apologies we were given the run around when we requested to cancel our service.
    We were told we could not do it with cust service and that a manager would call us... It never happened.
    The only thing that has been done Was get a credit of $27 2 times. The system has NEVER worked properly or completely since we have had it and its only about 5 months into our contract!!
    - Megan W.
  • Excellent service, punctual, and professional. Joel is a family man without a salesman agenda. Some folks who work in security can lead with fear and push items that ultimately wouldn't be useful. Joel was honest and practical in his evaluation. Friendly and very helpful too. With wifi and satellite communication, security has changed entirely from when I was younger and it was nice to be walked through the process and observe his own system to learn about the options now available. A welcome surprise as we move into our new home!
    - C C.
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Home Security Companies in Denver

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