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Egress Window reviews in Denver

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  • I do NOT recommend Denver Egress Window. Provider name locked. came out gave an estimate for installing three window egresses in our 1954 house. He was 33% less than a competitor, you get what you pay for. We recieved the lowest bid from Denver Egress Windows to install three custom stone window egress from small 1954 windows. They got the permits and cut and installed the windows very quickly. That is where the good stops and the bad starts, 2 of their windows leaked when we had the bad rain over the fourth of Provider name locked. , 2012. One of the window wells filled up with water and mud leaked through into a bedroom. The mud came from a channel that started on the outside of the stone wall where they didn't properly compact the dirt and wallowed through a part of the stone section they did not correctly cauk in.The window well wasn't dug deep enough and filled up with water due to in not draining quickly enough and because the bottom most seal was not correctly installed on the window, it leaked underneath it and soaked the carpet with water and mud. I took pictures for evidence. These guys are apparently the experts and before they fill the bottom with rocks couldn't they have maybe mentioned the clay is really tight and not porous and it may be an issue. Couldn't they have dug it deeper then or suggested a sump pump? Of course no on could know right until it rains? They've only been doing business for how many years? That's my problem, not theirs. The other window leaked because they did not correctly caulk the outside of the window which allowed moisture to seep through and get behind the paint of our cement wall and leak down to the Provider name locked. and bubble out the paint. So when we originally got our bid and awarded them the work, the owner, Provider name locked. , said any major problems to give them 24 hours to get a crew out and remedy the problem, 'Based on the severity of the issue'. At this point we had already paid them in full, so our issue wasn't 'severe'. Two (2) weeks later they come out, dig the egress's deeper, leave the excess dirt and rocks for another ten (10) days, which coincided over 2 weekends. I actually dug every one deeper myself with my own shovel based off the recommendation of Provider name locked. , who was the lead service man who did my work in the first place because he didn't feel that their guy dug them deep enough. Then they come back and fill in with completely different size and color rocks than what we had originally had. Is it that hard to match rocks? Can you not take some samples to verify? It's not rocket science but I guess 'rock' science is just that hard. I have both types to prove it. Their lead foreman, Provider name locked. , said they would come out, clean up the inside of the house with all the mess, drill an additional middle weep hole in all the windows for better drainage, clean up sticker Provider name locked. and black finger smudges on the windows, because in his own words that looked 'unproffessional' and then re-stucco the outside parts of our house they cut-up to help insulate the exposed entries where moisture is seeping in. None of this was done. Once again I have pictures and video to prove it. They said 'their' stucco guy, who they contract out, would come by and do the job. They called me 3 different times for 3 consecutive weeks telling me it would be the next Friday because they miscommunicated on which Friday he was talking about before four (4) weeks went by and I got fed up and just said forget it, I will do it myself. So I called another Stucco company that has an A rating on this website and they will be out within the week to do the same, exact job. 1 week from bid to doing the job, not 4. We are having about $100,000 worth of upgrades to our house, these egress windows, new A/C, backyard landscaping, house painting, upgraded electrical work and this by far was the worse experience. I feel decieted and robbed. They failed at their job. They took my money and then failed to corretly repair the issues THEY caused to my house resulting in ME having to spend additional money, time and effort to find better people to accomplish it. I strongly encourage anyone who reads this to go with a different company, even if they are $5,000 more expensive. They are that much more expensive for a reason. Just because they DO the job doesn't mean they FINISHED the job.
    - Jacob E.
  • The project started off great with a lot of workers over and Provider name locked. showing up often to make sure things were on track and running smoothly, he even took the time to show me and my father how to properly install floating framework so that I could keep within my budget.  As time progressed on the project his sub-contractors began complaining about how Provider name locked. wasn't paying them and shorting their standard charges, but  I disregarded this as my contract was only with Provider name locked. and the work was still being completed.  The project was coming to a close in Provider name locked. . 2011 and final payment was made even though some items still needed to be fixed as our trust in Provider name locked. was good enough to believe it would be completed to our satisfaction.  Unfortunately the owner of the company, Provider name locked. (not Provider name locked. 's wife as he told us), ripped up the last check and told us that we owed her an additional ~$2,800 for uncovered expenses that were already negotiated with Provider name locked. and completed with payment. 
         Needless to say, we have unfinished areas in our basement, poor workmanship after going back to look more closely, and a pending lawsuit with Provider name locked. (owner) for invoices we never approved, agreed upon verbally or written.  Some of these are up-charges from Provider name locked. after the fact, as we had already agreed with Provider name locked. on previous lower price and paid for the services.  We would never recommend Provider name locked. Construction (Provider name locked. Starren or Provider name locked. ) to anyone.  One of his painters was caught stealing soda's, beer out of the basement fridge and was never taken care of until I made him replace all that was finished.  After multiple attempts to get horribly painted areas fixed, we gave up on this same painter from Infinity Painting and decided to fix things ourselves. 
         Later, after speaking with the sub-contractors found out that Provider name locked. has a felony (selling cocaine) and that's why Kasco Commercial pulls some of the permits and performs no work which is against the law in Denver.  Many of Blue Prints sub-contractors are no longer working with Provider name locked. (sadly enough, a couple of the sub-contractors are the ones that recommended him in the first place and did all of the quality work in the house that we are happy with, furnace and plumbing).  Overall started off with fireworks and smiles, and ended up fighting to get things fixed and threats of being sued for invalid invoices. 
    - Greg B.
  • Company is now called Provider name locked. in egress windows.The owner came out and gave us a bid that was 1/2 of other bids that we were getting. More importantly we felt other companies were doing egress windows as a way to get Provider name locked. time while waiting for larger work, while with this company it was clear this is what they specialize in. The owner had some great suggestions as well. Work was done by the owner, not subcontracted out, he did the work on time, on budget and it looks fantastic. His finnish work on the interior was top notch as well. Removed all debris and left the yard in great condition.we have referred him to our friends (one who used him for 11 windows on multiple properties they own) and have just contracted with him to do another window in our house as we continue to remodel. Great work from a great guy.
    - Christine B.
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Egress Window Installers in Denver

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