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Specialized Services reviews in Dallas

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  • First repair was to a blocked defrosting tube.  Water was on floor.  He repaired that, hopefullly.  I still don't believe what he  told. me. and wont know for sure until i deal with the subsequent problem that he caused.    He examined my freezer gasket on my request because it had a non-critical tear.  This tear had not caused any problems but since freezer is under warranty, i suggested a new one.    Freezer door was taken off and put back on.  He left the house and so did i for 2 days.  When i came back it looked like it had snowed inside of my freezer which had never happened before.  Being under Lowes warranty, they would not come back immediately or return my calls.  They finally returned call saying gasket was in and came back to install that.  Door off again.  No attempt made to look at tube.  Was threatened by repair guy who said that if i didnt stop talking he would leave.  When he put it back together, he told me i needed a new side rail.  Turned out it was just the aforementioned ice which even i could see.  But not  him.   He then tried to put the freezer basket back in backwards, repeatedly until i asked if it needed to go in a certain way.   I could see that he had it reversed.  I can also see that the gasket has not been installed correctly.  There are ripples all around it.       He then proceeded to tell me that "we" probably ruined the gasket by looking at it and that was what caused the ice storm.  I know that is not true because we gently looked at it the same way i have looked at it many times before.   Unless he did something to it.  He said that boxes sticking off the Provider name locked. of shelf probably caused damage to gasket.  Again not true.  Nothing was put in the freezer any differently than i normally do.  Plus, he closed the freezer door and left.  Then I left for two days.  Nobody but HIM touched the freezer.  Not to mention that he used door to haul himself off of the floor.  When i came back in two days it was full of ice.  He said that was because door was not sealed.  if door was not sealed, it was because he did something to it.  I believe he reinstalled the door incorrectly.  at the minimum.  I wont know until i clean it out and see if it keeps working.  After the gasket is installed AGAIN, of course.   A side note, they have horrible reviews elsewhere online (YP)
    - Nancy W.
  • This is the second time I've used Provider name locked. . I worked with the owner Provider name locked. to plan everything out. Installer Provider name locked. made sure it looked perfect.
    - Matthew G.
  • Provider name locked. was professional, easy to reach, and more than willing to go the extra mile to make sure issues were smoothed out to our satisfaction. Moreover, he stuck to the original price quoted, which is rare in our experience.
    I would highly recommend Provider name locked. and Accede to anyone!
    - Drew B.
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Specialized Services in Dallas

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