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Optometry reviews in Dallas

  • A
    Dr. B was kind and courteous, and has a dry sense of humor which I love. He not only did my exam but also recommended I try computer glasses as well, and did not pressure me when I said no. He still gave me a prescription for those as well as my regular script. He never tried to pressure me to use his eyeglass service either. I do plan on going back and purschasing some in the very near future though. I moved to Texas and needed a new one and he is just the ticket. Angie's list people should feel confident in his services. I am in the medical field as well, so this was a blessing.
    - Charles B.
  • F
    At first, things went really well. I've had many other people tell me that I can't have glasses due to my Kerotoconus. Dr Kurtin said that "Glasses were an option, you just have to find the right prescription." I made it perfectly clear on the initial visit that I would not be using the contacts at all and even asked to double check that I would be able to drive and perform my daily tasks. He said yes, even if he says he doesn't remember saying that. Well, after my 3rd visit to try and get my prescription right, I started hearing from them that "You know, with your condition, you're not going to be able to see 20/20 anymore." I said, I know, but the understanding was that I would still be able to perform daily tasks. After my last visit, I was told, "We will refund you 50% of the cost of the glasses for in store credit so you can put that towards your contacts, but that's the best we can do." So for glasses that I've worn a total of 3 days, and did nothing more than give me headaches, the best you can do is say "We want to work with you, but only if you stay and work with us. If you go anywhere else, you won't get any money back." I would recommend him for maybe glasses, even though they are expensive, but if you have any corneal problems or conditions, go to an Opthamologist, not this guy. He's only an Optometrist.
    - Stanley W.
  • A
    It was great. It's very high-tech. You complete your paperwork electronically before the appointment, so they already have it when you show up. Setting up appointments and notifications are all done electronically as a convenience.
    - Tonia H.
  • A
    Dr. Hoelsher is in a word, outstanding.  She is attentive, skilled, caring, and responsive to questions.  Her staff is equally friendly and helpful.  I would recommend her without reservation.

    Submitted by Stuart, Brian's dad.
    - Brian B.
  • B
    I was there three or four months ago to see Dr. Chan in Costco Vision Center.  Overall they were very good.  One problem that I had was that a test that i had before they would let me try out lenses with a combination was good and when she said what was the best I still couldn't see like I felt I should be able to see.  I was a little disappointed about that.  Otherwise it was perfect. 
    - Ronald W.
  • C

    Where do I begin? Dr. Carter is an excellent ophthalmologist and once had a top-notch office staff that ran like a well-oiled machine. No longer.

    2015

    Last year when I was a cash patient, I paid for my $200.00+ exam when services were rendered. So, when I received a bill for an additional $150.00 a few months later, I was shocked. After all, I had paid at the time of my visit and since I wasn't an insurance patient, that should have been the end of it -- right?? Wrong!

    Over the ensuing 11 months, I was called by two different billing staff on 5 separate occasions. I was told that although the office said they under billed me initially, staff member #1 agreed it was their mistake, and the difference would be written off.  I assumed that was the end of it.

    Then I was billed again. So I spoke with staff member #2, who assured me I owed the additional $150.00. I disagreed. We eventually compromised and I agreed to pay an additional $45.00, even though I didn't feel I owed it. So I asked staff member #2 to send me a bill and I'd pay it. That was in May. No bill arrived.

    In August, staff member #1 left me a voice mail and when I called back, I got staff member #2. We had this same conversation again. She said she'd send me a bill. No bill arrived.

    In December, staff member #1 called again and I called back and spoke with staff member #2. Eventually, a bill dated December 21 arrived in mid January, which I paid.

    2016

    Clearly a glutton for punishment, I called to make an appointment this year for my annual exam. If Dr. Carter wasn't such a great ophthalmologist, I wouldn't put up with this nonsense from his staff.

    I informed the patient coordinator that I had PPO insurance effective February 1 and that I wanted to book an appointment after that date. So far, so good. I was told that I would be contacted by someone before my appointment to verify my coverage. I reminded the patient coordinator not to have that person contact me until Feb 1 because I knew Blue Cross wouldn't verify my coverage in advance of its inception. Naturally, staff member #3 called me before Feb 1 to tell me I wasn't covered. I explained that until Feb 1, I wasn't covered, and asked her to check back with Blue Cross on that day. Instead, she asked ME to call back and provide the insurance information again. Wha??? But I did, and staff member #4 confirmed on February 1, that I had coverage and I was all set for my appointment this week.

    But wait, I was contacted again by staff member #3 that same afternoon telling me I wasn't covered because I had an HMO. (Now keep in mind, from what I can discern, the sole responsibility of staff member #3 is to verify insurance coverage. I assured her again, that I had a PPO and had verified with Blue Cross that Dr. Carter was an in-network provider. She told me that she wasn't seeing that in her system. I asked her to contact Blue Cross herself because clearly the misunderstanding was on her side, not mine. I also made a copy of my coverage details and sent those to her via e-mail. So, once again, I stopped what I was doing, and called Blue Cross who (again) confirmed that I was covered through my PPO. BCBS graciously offered to call staff member #3 to confirm what I had been telling the office for a week. Twenty minutes later, BCBS called me back to tell me that they finally were able to get staff member #3 to understand that I had a PPO and was covered.  What a colossal time waste for me, and ineptitude on the part of 3 out of 4 staff members. It's pretty telling when your insurance verifier won't call an insurance company herself but has the patient do it. I guess I should bill them for all the time I spent handling/correcting/clarifying their mistakes...

    Book an appointment at your own risk.



    - Cydney C.
  • D
    I showed up for my appointment 5 mins early. After waiting about 45 mins, I inquired how long the wait would still be. The person at reception told me it would still be "a very long time" since they triple-booked appointments. I decided to leave and not wait. This was not my first negative experience with Optix. I have been going back because the optometrists there provide great service. However, on the administration/billing/scheduling side, I have had negative experiences every time I've gone there.
    - Cornelis P.
  • A
    I had not had an eye exam in 14 years.  I was wearing 3 pairs of drugstore reading glasses - sometimes all at once!  I called them my tri-focals!  My school nurse told me I really should get an exam and some real glasses.  She referred me to Dr. Rast and I'm so grateful!  Dr. Rast was so kind, patient and honest.  He told me I could continue with my current "system" if I wanted to!  He introduced me to the miracle of multi-focal lenses and changed my life!  I now wear zero glasses!
    The contact lens technician, Cynthia was absolutely delightful!  She was also very kind and patient.
    - Terri J.
  • A
    The lady who set my appointment on the phone was incredibly helpful and friendly.  It was my first visit so she straightened out all of the insurance necessities. 
     The office is conveniently located, clean, comfortable and all of the staff members including Dr, Marshall were amazing.  They are all kind, friendly and patient.  Dr. Marshall is all of those things and has such a warm manner.  He really took his time and answered all of my questions.  He made sure my contacts were perfect!
    - Terri J.
  • F
    I had an annual eye exam scheduled with this office. I arrived on time and I was still waiting an hour later. I was told a room wasn't available. I believe the practice is overbooking appointments for maximum revenue, at the cost of patient satisfaction and respect for the patients they serve. I left after an hour and I would not book another appointment with this office.
    - susan T.
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Optometrists in Dallas

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