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Ophthalmology reviews in Dallas

Real People ~ Real Reviews ~ Real Results

  • She's an excellent doctor and it was a pleasure to be around her.  She was straight-forward in explaining what was needing to be done and had an excellent bedside manner.  Scheduling was fine there.
    - spencer M.
  • I hadn't been to have my eyes checked for quite a while so I had some concerns and questions that were answered clearly and precisely, and I left there with a new prescription. The new prescription was right on the Provider name locked. and I can see wonderfully with my new glasses.
    - Mark L.
  • This is the most unpleasent and unfriendly customer care experience I have ever encountered with any doctor's staff ever. I had an eye exam and called today to explain how my reading glass prescription is not working well with my contact lenses and that I would like the doctor to take another look at the prescription and that I was willing to come in.

    Provider name locked. who answered the phone had a hard time understanding what I was saying and understanding that I was wearing the reading prescription on top of distance lenses and was not talking about progressive lenses. She rudely told me that she did not like the way I was talking and put me on hold.

    Then a second person called Provider name locked. came on the phone. I tried to explain to her what had happened in my conversation with Provider name locked. .  She did not respond to my complaint and told me that someone would pull up my chart and call me back.This was at 12:40 pm today. I waited for 10 minutes and then called back to ask when I may expect a call back and got the incredible response that it would be between now and the end of the day - to simply be able to explain my situation and discuss what to do.

    In the meantime my work is at a standstill because the solution offered by the doctor does not work for me.Unbelievable that such customer service can exist in this day and age.

    A thoroughly unpleasant customer experience that I would not wish on anyone.
    - Gagan A.
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Ophthalmologists in Dallas

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