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Over 20,356 reviews for
Dallas Bathroom And Kitchen Remodeling Contractors from people just like you.

N
"We hired to remodel a bathroom in out older East Dallas home. We ended up gutting the entire bathroom and removing a closet to make the room" bigger. was very flexible in adjusting the plans to incorporate our style and dealing with the hiccups that inevitably come with an older home (old plumbing, rotten joists, etc...) He was able to replace all of that and give us a beautiful bathroom too. We are especially pleased with the custom cabinet that they built. There was a little delay when the tile subcontractor was backed up but the end result was worth the wait. and Virginia were both very easy to work with and made sure that everything was just the way we wanted it. They were responsive to questions and concerns and the crew was very good about cleaning up at the end of each day. The project was done on time and on budget.

-Diane H.

N
"My experience with this place was horrid - I'll out events in a timeline: 10/20 - I call and ask about their" hours, because I wanted to stop by that day and look at remnants. The employee I spoke with stated their hours - not mentioning they would be closed for lunch during this time. I show up to find the office closed due to the unmentioned lunch, no note on the locked door. Once the office returned from lunch (seemed to be ~3 employees that all left and closed up the office without notice) I discussed the job with and she wrote me a quote. The quote was significantly higher than other quotes I've received for the same job, and I noticed later that she had billed me for more material than I would be using, so I decided to call back and discuss it with her. 10/23 - I get ahold of after a couple of attempts and we discuss the job and the quote. Long story short she states the lowest amount she is willing to do the job for. This was after she complained about it being a small job and basically said the company has bigger fish to fry. She agreed to write up the new quote for and e-mail it to me. 10/26 - In the afternoon I call to check on the quote because had not sent it. She is unavailable and her co-worker tells me that she checked with and I will get it in "a day or so." 10/28 - I call twice during the day to check on the quote because I had not received it. She is unavailable and I talk to her co-worker again. The co-worker tells me no one else can handle sending me the quote, she doesn't know when will be available because she is very busy, and she will leave a note on her desk. 10/29 - e-mails me the quote without explanation for more than the amount we had agreed to on 10/23. I call her cell phone to discuss and she said she talked with the owner after we talked and the owner stated the minimum for the material I wanted was the higher amount. At this point I tell thanks, but no thanks, and thank her for her time. OVERALL: I understand smaller jobs may have lower margin, but if you don't want to deal with small jobs say so on the front end so that no one wastes their time. At least don't complain about the job being small and that you have bigger and better jobs to do, that's wildly unprofessional. It's questionable that the salesperson didn't know what the owner's minimum was for the material under discussion - especially after she went to check on pricing before giving me the first quote (which was higher even than the owner's minimum due to her writing up an inaccurate amount of material). I like to judge companies not on how they treat big jobs but on how well they treat small ones. Most places are good at customer service when there's large amounts of money involved - but only the good places give good customer service across the board, and failed in my case.

-Regina J.

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  • We hired Provider name locked. to remodel a bathroom in out older East Dallas home. We ended up gutting the entire bathroom and removing a closet to make the room bigger. Provider name locked. was very flexible in adjusting the plans to incorporate our style and dealing with the hiccups that inevitably come with an older home (old plumbing, rotten joists, etc...) He was able to replace all of that and give us a beautiful bathroom too. We are especially pleased with the custom cabinet that they built. There was a little delay when the tile subcontractor was backed up but the end result was worth the wait. Provider name locked. and Virginia were both very easy to work with and made sure that everything was just the way we wanted it. They were responsive to questions and concerns and the crew was very good about cleaning up at the end of each day. The project was done on time and on budget.
  • My experience with this place was horrid - I'll Provider name locked. out events in a timeline:
    10/20 - I call Provider name locked. and ask about their hours, because I wanted to stop by that day and look at remnants. The employee I spoke with stated their hours - not mentioning they would be closed for lunch during this time. I show up to find the office closed due to the unmentioned lunch, no note on the locked door.
    Once the office returned from lunch (seemed to be ~3 employees that all left and closed up the office without notice) I discussed the job with Provider name locked. and she wrote me a quote. The quote was significantly higher than other quotes I've received for the same job, and I noticed later that she had billed me for more material than I would be using, so I decided to call back and discuss it with her.
    10/23 - I get ahold of Provider name locked. after a couple of attempts and we discuss the job and the quote. Long story short she states the lowest amount she is willing to do the job for.  This was after she complained about it being a small job and basically said the company has bigger fish to fry. She agreed to write up the new quote for and e-mail it to me.
    10/26 - In the afternoon I call to check on the quote because Provider name locked. had not sent it. She is unavailable and her co-worker tells me that she checked with Provider name locked. and I will get it in "a day or so."
    10/28 - I call twice during the day to check on the quote because I had not received it. She is unavailable and I talk to her co-worker again. The co-worker tells me no one else can handle sending me the quote, she doesn't know when Provider name locked. will be available because she is very busy, and she will leave a note on her desk.
    10/29 - Provider name locked. e-mails me the quote without explanation for more than the amount we had agreed to on 10/23.  I call her cell phone to discuss and she said she talked with the owner after we talked and the owner stated the minimum for the material I wanted was the higher amount. At this point I tell Provider name locked. thanks, but no thanks, and thank her for her time.
    OVERALL: I understand smaller jobs may have lower margin, but if you don't want to deal with small jobs say so on the front end so that no one wastes their time. At least don't complain about the job being small and that you have bigger and better jobs to do, that's wildly unprofessional. 
    It's questionable that the salesperson didn't know what the owner's minimum was for the material under discussion - especially after she went to check on pricing before giving me the first quote (which was higher even than the owner's minimum due to her writing up an inaccurate amount of material). I like to judge companies not on how they treat big jobs but on how well they treat small ones. Most places are good at customer service when there's large amounts of money involved - but only the good places give good customer service across the board, and Provider name locked. failed in my case.
  • This was our first experience with remodeling a home.  Provider name locked. originally told me that it would take between 6-8 weeks.  The process took about 6 1/2 weeks which was exactly in the range that he gave us.  He had workers there almost every day of the week.  We never had a time where he pulled workers from our house to do work elsewhere.  Our home was  a priority and he made sure that the plumber, electrician, tile guy, carpenter, and painter were all scheduled and worked together to complete the project as quickly as possible.  He gave me advice on tile, paint colors and anything else that I asked him about.  We are pleased with the outcome and would use Provider name locked. again.  I highly recommend Provider name locked. for any remodeling needs you have!
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Bathroom And Kitchen Remodeling Contractors in Dallas

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