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Home Builder reviews in Dallas

Real People ~ Real Reviews ~ Real Results

  • In short, stay away from Angel Custom Homes. I worked with Angel on a $25,000 home improvement project at the recommendation of a friend. Because of that relationship, Angel took advantage of the situation and pressured me to pay in full prior to seeing the finished product (newly finished floors were wet) since he needed to pay his workers, and promised to fix anything that was needed after. Angel promised everything would be perfect - the work completed was far from perfect and he was never able to meet expectations. Once he was paid he stopped returning my calls, I typically had to call 3 times to receive 1 answer and he rarely called back. He did try to fix some of the issues with his work, but work often came out worse on the 2nd or 3rd try. Examples of problems with the work include streaks and differing sheen in the newly stained/sealed floors, waves in the wood floor due to improper sanding, sanding scratches, and hair under the finish. The refinished cabinets also had sanding scratches, streaks and brushstrokes in in the finish. He was paid to refinish the concrete floor, but failed to remove the previous stain so the job had to be completely redone. I gave him 2-3 tries to correct his errors before asking for a partial refund of $3000 to fix his errors. Angel refused, saying that “he had already paid his guys” and that “the work was only about 10% bad.” On top of that, he told me 3 weeks (it was almost 9). Stay away.
    - Michael N.
  • The bidding individual came into my condominium having been told I was interested in having my shower remodel finshed and repaired from the work of another individual who was totally screwing up the job The Brunson personel came into my condomium looking for other areas of my condo that he felt needed to be repaired which I had not asked him to do and which did not need to be repaired. Because I wouldn't bite off on the extra details he wanted to build into the bid he said he would not take my shower repair and remodel job. I told him that would be just find because his MO is to come in and sell the customer on all kinds of repairs which are NOT needed or requested. He was arrogant during the visit. It reminded me of car dealer's repair shop protocol wherein they are told not to let a car leave the shop without finding at least $200 - $400 of uneeded extra repairs before that let the care leave the dealership. Beware of this con artist!
    - Doug H.
  • I was the pro bono architect (licensed in Texas) for this particular client. This contractor from the very beginning went above and beyond a typical rebuild. In my 35 years as an architect mostly in Boston and London, England, I've never had a contractor this good on any of my projects. I would be more than happy to hire and/or recommend this contractor on any of my projects in the future.
    - Michael N.
  • Think twice before buying a home built by AAA Pro Services. I made the mistake of signing a contract on the house before construction was completed. I discovered that Mr. Naser was not building the home per the construction documents and brought this to his attention. Instead of fixing the problems, Mr. Naser became belligerent, raised his voice and began to insult me. The home was not completed per the drawings, and now Mr. Naser refuses to answer my phone calls and emails about performing warranty work. I would definitely advise against buying a house built by AAA Pro Services.
    - Earl W.
  • Buyer beware this is my story: I have no complaints with Mark and his staff..i am in process of buying a 2 bedroom mobile home. They were willing to work out time plan with me on the down. I read the other bad review. The owners are right. There land is for their customers. It is just good business practice. They are just protecting themselves from people looking to sift the land from under them. In God we trust, I trust God. You must do the same. Update: the deal feel thru. They kept 4200 of my money, out of 10,200.00. I had to settle to avoid court cost and attorney fees. Do not bring them money! Make sure all the money is made out to the potential mortgage company not to Orleans Housing because then if the deal goes sour then you are at their mercy like i was. Updated July 15, 2018. In response to owners claims, let due be honest about their dubious behavior. Yes, i applied with them. 21st mortgage came back with approval of 13,000 down. It took me a year yall of working as pastor and taking a second job as uber driver to get this money down. They could do nothing on the deal until then. Meanwhile, Mark Ledet, the owners father, and his agent Melissa Hiil instructed me to make certified funds out to them not to mortgage who was requiring that stipulation as the down payment to secure that loan. This was misrepresentation and possible. Finally after almost a year before they could nothing on it., they resubmitted the paperwork. I was re- approved for 10,200.00 down. So, they began helping me look for land at that point. There was no need to prior to that. I didnt have my down. I also had my own real estate that i had to pay out of pocket. During this time in the course of 2 months, 21st mortgage required several things of me-paycheck stub, w-2, tax returns, and one year of checking account statements. Before going into this deal, i was never appraised of those requirements prior to putting any money down. I was blinded sided and the ball was drop by 21st mortgage. I have even have Mark Ledet agreeing that they drop the ball. So, this was not any of my fault. I didn't get the land nor a mobile home but i had negotiate with them for my down payment back. They only held that mobile home for me during the course of those 2 months. I stated several times i did want the one on the lot nir to order anything without prior approval. I played nice to get what i needed done. Originally, i told them no more than 3,000 is to be kept by them to avoid court cost and attorneys. Again, at their merci, they come back with 4000plus being owed. So, i told them that i settle for 6,000 even and walk because i was at their merci. In actuality, i should got all my 10,200 back. Now, they kept 4,200 which is what they probably would made off the deal. I had no money at the time for attorney fees or court cost. Now, i do after they refunded my 6,000. Am i bitter, well wouldnt you be who makes out on deal like this not you, not me, nor the hard working taxpayers of State of Texas.. Mark Ledet, i welcome you to post anything on me that you choose to. I have nothing to hide. You just might find this on the news and in the court system for the 4200 you kept. I am not afraid to fight, to be in media, or in the courts. Mark, if you hear from my attorney Robert Slim or his brother also expect DFW news to be invovled. Pastor Dean Barker, to anyone who wants to call with questions 214 870 0962.
    - Dean B.
  • It is difficult to come up with words to describe how awful, irresponsible, reckless, and potentially criminal this contractor is. She was brought in to rebuild a house by someone who was flipping it. Ok, fine, we expected the work would be on the cheap. But since we moved in, walls, ceilings and overhangs have had to be removed, and each reveals a new horror. The primary support beam for the 2nd floor was 1/8 inch on the perpendicular beam. The second support beam in the same area had been cut in half to allow for piping to go through, thus saving the cost of piping. The design of the house did not account for the structure of the foundation, so the sewage system was built in one spot with three right angles which caused sewage to back up into our shower. Fran's answer: Use disolvable toilet paper. We have had engineers come into the house every time a new horror is discovered. They are appalled - once, the repair was so dangerous, no one was allowed in the house. Do NOT use this woman. We are preparing to sue her, filing fraud complaints with the state attorney general, and contacting every real estate agent in the area to make sure no one buys anything connected to her. Use ANYONE else. Do NOT use this group.
    - kurt e.
  • My husband and I hired this company (True North Custom Homes, owner Clete Aycox) to build our home in Dallas, TX. We broke ground on a lot we owned in January 2010. Eventually progress slowed until practically nothing was getting done. By February 2011, this builder abandoned the build. What we discovered: draws on the construction loan appear to have been misused, subcontractors were not paid, the Builder's Risk Insurance had been allowed to lapse several months prior, and shoddy work was conducted in areas seemingly only after passing code (passed code without work in an area then work was completed.) We were left with a house maybe 70% complete plus problems to fix and not enough money left on the construction loan to complete it all. We were fortunate enough to later find an excellent, reputable builder to finish our home. I would give True North Custom Homes ZERO STARS on every review site, if possible. I would not trust this owner or company to complete any projects or handle any funds legitimately. This owner was so dishonorable that I fully expect him to deny I was a customer if given an opportunity to verify that. However, I have the paperwork to prove it.
    - HEATHER W.
  • My husband and I hired this company (True North Custom Homes, owner Clete Aycox) to build our home in Dallas, TX. We broke ground on a lot we owned in January 2010. Eventually progress slowed until practically nothing was getting done. By February 2011, this builder abandoned the build. What we discovered: draws on the construction loan appear to have been misused, subcontractors were not paid, the Builder's Risk Insurance had been allowed to lapse several months prior, and shoddy work was conducted in areas seemingly only after passing code (passed code without work in an area then work was completed.) We were left with a house maybe 70% complete plus problems to fix and not enough money left on the construction loan to complete it. We were fortunate enough to find an excellent, reputable builder to finish our home. I would give True North Custom Homes zero stars on every review site if possible. I would not trust this owner or company to complete any projects or handle any funds legitimately. This owner was so dishonorable that I fully expect him to deny I was a customer if given an opportunity to verify that. However, I have the paperwork to prove it.
    - HEATHER W.
  • Everyone was great to work with. They became like family. Any issues or changes that came up were easily worked out. The crew is amazing, very friendly and easy to be around. We had previously used their services to convert a large Tuff Shed with loft into a "tinyhouse" backyard office/studio as well, which turned out amazing. We also had them install central heat and air as well as new roofing. They even did the internet wiring. We are planning our next project, kitchen remodel, and will only use these guys.
    - Julia N.
  • Dishonest, uprofessional and incomptent...Two failed inspections, 4-month delay, shoddy workmanship, no transparency, and just an overall horror story. No one ever expects to return to a home engulfed in flames, but that's exactly what happened to us last March when a faulty wire inside the wall claimed our townhome and essentially all of our belongings. And when it does, you have to make crucial decisions super fast with HOA, engineers, insurance, the City, etc. Choosing Dan Mulhern's Serv Pro of Northeast Dallas to handle the restoration process was one of these crucial decisions and proved single-handedly to be the absolute WORST choice we could have ever made. The short story is that their lack of professionalism and incompetence resulted in us losing thousands out of pocket, well beyond what insurance was able to cover. Dwayne Hamby, Lead Construction Manager, was fired by the company about 2 weeks before the second of over 8 finish dates for misleading us for an entire month about permits that were never applied for or obtained. When this was discovered, he changed his number completely and has been nowhere to be found, not even by his employer, Serv Pro. These significant delays TRIPLED the amount of time it took to rebuild our home and causing us the substantial financial burden of simultaneously paying a temporary lease and our mortgage for several additional months no longer covered by insurance. Dan was great at first: accommodating, pleasant and helpful when it came to assisting us to navigate the rebuilding process. However, once these delays and permitting issues came about, he took a hands-off approach and could have cared less about our situation. He was unapologetic and nonchalant about his former employee's actions and did very little to address major issues. To give you context, our initial projected dates of completion were as follows: - June 30 - then July 15th - then July 31st -then August 12th - then August 16th (failed electrical inspection) - then August 18th -then August 20th - then August 24th In each of these instances, we were told the day before (sometimes the day of) that our home would not be ready on the promised date. This means that eight times, we were scrambling to find a place to stay within 24 hours. And in many instances, we were not updated at all until we actually called and emailed multiple times to confirm nothing had changed. This also means that each time, we had to make arrangements to reschedule our furniture and appliance deliveries, incurring more out of pocket costs in addition to hotel stays. We finally got fed up and fired these guys. And so glad we did. After hiring an inspector who identified several hazardous safety and construction defects, we ended up hiring a competent, professional construction crew once and for all to fix all of these mistakes and shoddy workmanship (horrendous photos to follow). Tens of thousands more out of pocket to redo everything. Serv Pro still hasnt returned our belongings, and are demanding we pay them another $25K (on top of the money we already paid them) for work they didnt do/ do properly. We're so thankful that we have our home again and even more thankful to be done with this company. God forbid anyone ever has to go through a home disaster, but if they do -- choose wisely and learn from our mistake in choosing these guys. AVOID AT ALL COSTS.
    - helina g.
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