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Provider name locked. Stone and his company Provider name locked. and Remodeling began working on my house around the last week of April 2014 with an agreed upon completion date of approximately May 25th. It is Provider name locked. 3rd as I write this, and the work has not been competed and we have had to resort to finding outside qualified contractors to fix and complete the work/mistakes Provider name locked. and his company caused. The following list of damage and incorrect/hazardous work has all been documented by pictures and I will gladly send any images to Angie's list or any concerned parties to verify.
The most expensive and damaged part of the house are the wood floors. We paid for wall to wall hand scraped, pre engineered wood floors to be installed in the master bedroom, living/dining room hallways and closets. Usually when there is a lot of demo, painting and dry wall work to be completed the wood floors are the last thing to be installed. Provider name locked. installed them in the beginning of the project and then did not cover them when installing the dry wall, causing dust to be ground into the hand scraped finish. They were also sloppy with the glue during install and there are several spots that have glue in the hand scraped grooves of the wood. Two separate inspectors have reviewed the floors and determined they were damaged during install, and the discoloration is due to paint/drywall, and glue that was ground into the profile (I have multiple pics). The floors were also laid in an incorrect pattern. Each box contained instructions on the proper pattern, but these were ignored. You can easily tell that the people laying the floors were not properly trained in laying these floors. Granted, it was a more complicated floor, given we chose a floor with varying plank widths and lengths. However, I was assured by Provider name locked. that his crew had installed this type of wood before and knew what they were doing. When we finally were able to get Provider name locked. to come to the house to see the work we had been complaining about, his response to the discoloration damage was “thats how they come from the factory.” Even after we presented several pieces from an unused box that were clean.
To add insult to injury, Provider name locked. had his crew try to clean the damage out of the profile of the wood. We discovered that they used paint thinner as a cleaner on the entire floor, not just spot cleaning for glue or trouble spots This caused the finish in many large areas of the floor to damage and look dull and cloudy (i have pics). We called the distributor of the floors and they said paint thinner should never be used to clean entire wood floors. We told Provider name locked. and his crew this and they said they would stop using it. However, we caught them continuing to use it after we asked them not to and they damaged even more of the floor. To repair the damage they caused, we walked in on them using a dark stain (Miniwax wood finisher) to cover their mistakes (I have pics of this). Remember, these are pre-engineered floors that already had eight coats of finish on them. Luckily we found them doing this before they were able to cover a large area and we have been cleaning the finish off ever since. Due to this incompetence we have several areas of our new floors that are dull and damaged and show the “wipe pattern” that they used when applying the paint thinner and Miniwax floor finish.
Another example of their incompetence is regarding the step down into our living room. Instead of using a proper stair nose piece of matching wood, they used a cheap pine corner piece and painted it brown to try to match the wood. They didn't even install it correctly and it has already broken and chipped in several places. Additionally, the trim used on the base board isn’t even base trim. They cut corners and used window trim as base board trim. After all of this we are still finding areas where the floors don't even meet the wall and the subfloor underneath is exposed. Another example of their laziness shows at every doorway they passed when installing the wood floors. They did not under cut the doors during install, they just filled the gaps between the boards with white caulk to try and hide the mistake (pics available). There are also several areas that were included on the bid that we paid for, but did not receive wood floors. All the hallway closets were omitted from the installation even though we paid for the square footage and work to be done. This is the first of instances of possible theft we discovered during the remodel. Everywhere they could cut corners, they did. It’s amazing really, as we keep finding lazy, corner cutting mistakes everyday.
We also had Provider name locked. and Provider name locked. install tile in the kitchen and fireplace. We have a step down from the kitchen to living room and they did not bullnose the tile edges like we asked and tried to hide the sharp tile Provider name locked. under the same cheap pine piece they used in the living room. Another case of being charged for something we did not receive. In multiple places in the kitchen and hall bathroom there are multiple gaps in the grout and you can see to the subfloor below. We supplied white marble tile for the fireplace and wanted white grout/mortar. My wife and I both work and could not be around to watch for every mistake and the crew used the same grey mortar the used on the grey kitchen tiles and tried to cover the mistake with grey grout. This cause an extreme color mismatch we did not want, and they also stained and scratched the marble in the process by not cleaning the grout properly during install. They also laid the pre arranged herringbone tile pattern incorrectly. How do you mess up pre-laid patterns? The tiles from the bottom of the fireplace to the mantle are also crooked. I have multiple pics of the poor workmanship and damage.
While all that is upsetting and frustrating, the real scary part was yet to be discovered. The most dangerous part of the remodel was the removal of two walls and the install of a support beam across the new area. Before any work started we asked Provider name locked. if we need any permits and to make sure that he has all required permits filed and paid for before work begins. He assured us that nothing they were doing required permits. Luckily, a city building inspector randomly showed up to inspect the work. Not only did we need mechanical and electrical permits for the work being done, but the work they had done installing the support beam failed inspection and we had to delay the work until it was corrected. Provider name locked. ’s response was to blame his crew for not knowing the proper city code. As a Provider name locked. , he refused to accept responsibility for any of the problems we had. He would always just tell us it was his crew’s fault, but he would never be here to supervise them. Since he kept blaming his crew (and they were clearly inept), we asked for a new crew many many times, to no avail. His lack of management skills is clearly evident and quite appalling.
To continue, Provider name locked. claimed that he did not need electrical permits because they were not doing any electrical work. I pointed out that his company had removed two walls with three electrical outlets, four light switches and the thermostat (our AC also broke during the remodel…coincidence?) Provider name locked. also installed four 6” lights in our living room ceiling (installed incorrectly and uneven with the ceiling…pic available)). Still, he insisted they didn't touch anything electrical. After finding many outlets that did not work, I insisted that an independent and qualified electrician inspect the work. Two different electricians refused to start work unless a deposit was paid because of the damage they found on initial inspection. They both were alarmed at the fire hazards in the area where our wall was removed and lights installed. Note, when we purchased the house (May 2014) all outlet and switches worked and we passed the City's Occupancy inspection with no electrical issues or fire hazards.
And the hits keep coming, we paid for a new front door and frame to be installed, but when we came home from work one day, the door was installed without the new frame (another case of possible theft, as we have no idea what happened to the frame we purchased). Our house had its original frame door from 1968 and the Provider name locked. crew installed our new door in the old frame with the old hinges and screws. The door was installed incorrectly and instead of using the new frame we paid for, Provider name locked. shaved down the door and cut into the old frame to try and hide the poor work. The door is clearly very crooked and they tried to hide it by installing weather stripping on the top of the door. I asked them to use the new frame, but it had disappeared. I was charged for a new frame and did not receive one.
These are just some of the major issues we have had to deal with. There are several other issues we have involving poor quality painting/workmanship techniques on the walls and ceilings and a so-called “custom media cabinet”. We expected a professional remodeling job and received less than amateur, if not complete incompetence.
During this whole process we asked Provider name locked. Stone to be present to watch the crew in our house, to witness the poor workmanship. He refused to supervise the crew and consistently dismissed his responsibility for the work by claiming “I’m not the one doing the work”. Hiring Provider name locked. is probably one of my biggest regrets with regards to real estate. My wife and I could never recommend this company, or any company associate with Provider name locked. Stone. I sincerely hope that anyone considering hiring Provider name locked. , does better research than we did. Reach out to us and we’ll happily show you pictures of the damage they caused to our home.
- Mike L.
I am very pleased with the entire experience. I considered several other vendors, some with much cheaper monitoring fees, but Provider name locked. Pick was very helpful and waived the installation fee. The technician, Provider name locked. , was very knowledgeable and patient with all my questions. Installation was quick and 'painless".
I really love the keypad -- it's sleek and VERY Provider name locked. to use...and you can set it to literally tell you what door or window is open. No more opening and closing every door to see which one is not closed all the way. If the alarm goes off and you didn't punch in the code, the monitoring service will come on the speaker and talk to you...and if you're not home, the speaker is so sensitive they can even hear whispering!
Cost is $35.00 per month (+tax) for 36 months. Installation of that amazing keypad and three wireless sensors was free!
UPDATE: Another old sensor went bad, and Provider name locked. quoted me $100 for the tech to come back and install it ($50 for the sensor and $50 for the tech). I get the tech charge, but seems very high for the sensor.
- Dana R.
We were moving into a new home in the PH area of Dallas and wanted to get our Media Room, Stereo for House, Provider name locked. TVs hung and Security Equipment Installed. I had 7 different AV companies big the project (received 6 quotes, I am sure Royal Home Theater will eventually give me my quote (its only been a month). All of them came and walked the house and listened to our needs. All but one pull together a proposal for us based on our requirements. The pricing was all over the board, from $15K to $40K for the thing we wanted.
Starlight initially came in on the high side, but we were impressed with their experience and quality of equipment they could offer (many vendors bid Snap AV, which is an installer OEM with cheap quality and high list prices so we eliminated them). We went back and forth and reached a price we could both live with and decided to proceed with them.
They proposed the following:
-Sony Control 4 Receiver 7.2
-7 Klipsch 3800R Speakers & 1 Klipsch Subwoofer (they painted the speaker covers to match the room)
-They used my Provider name locked. 3020 projector
-Dragonfly 106" screen
-3d Sony Blu-Provider name locked. Player
-Integrated my Xbox
-Netgear Wireless Access Point
-SR-250 Remote to control the system (We wanted something smaller)
Marrantz Receiver 7.2
-6 Sets of Speakers (R350, 250 & 150) in the different rooms
-Sonos Player (love this!)
-Rack System in our Audio Closet
-They also mounted 5 TVs (all 60"+) on all of our walls and worked with ATT to get UVerse working properly (they put in surge protection outlets on all of them)
Wirepath Infrared Cameras & 2 TB Recorder
It takes about a week to order the equipment in so you need to plan that when you are in this process and expect that you will pay anywhere from 75%-90% of the cost of the equipment when you sign the contract. They ordered the equipment on a Thursday and came to start the job the following Wednesday. Their guys (Provider name locked. was the lead and would recommend him highly) showed up on time, prepared to work. They did have a back order on the speakers so Provider name locked. (the owner) actually upgraded our speakers to the 3800 in the media room so we could be done for the weekend. I had wanted to provide my own Projector as had gotten one as a gift from a friend and it turned out that the projector didn't work properly (some gift). They were actually really good about this, most companies would have charged you to come back out and install, but Provider name locked. actually came out on Saturday morning and installed the 3020 for me that I picked up at BB (they offered to give me a loaner as well or sell me one, but we had planned a movie sleepover for our son in the media room that Saturday night so decided to just get one myself). Provider name locked. spent his Saturday making sure my system was fully operational before Saturday night. The sleepover was a huge hit. They sent their painter over the following week to paint all the speaker covers to match our walls and did an excellent job.
They came back the following Monday to do the whole house installation (they had to cut 6 sets of speakers into the various rooms). This can take a while as the installer had to Provider name locked. them out (find them). They installed all of them and put in controllers so we could manage the sound for each room. Highly recommend doing controls like this as you don't want to have to play in every room at the same volume. We had Sonos installed, which I would highly recommend.
They came back the next day and did the Camera System, which we set up so we could watch on our Ipads/iPhones and would recommend that as well. The multiple cameras definitely give good piece of mind. Get the Infrared as it works well. You also want at least a TB HD to record the camera feeds (especially if you have 4 or more camera).
In Summary, I would share that like all projects of this scale there are always going to be small hiccups along them way, but what is most important for me is how they are handled. Provider name locked. and his team (Provider name locked. -Operations Lead and Provider name locked. -Project Lead) were 100% committed to make sure we were satisfied and did whatever was needed to do so. Whether it was Provider name locked. coming out on his day off or Provider name locked. upgrading my speakers because the ones we ordered got backordered, they were professional from start to finish. You can definitely find someone cheaper out there, but what I have learned is you get what you pay for and it we didn't want someone who would nickle & dime us whenever something changed because they have you under contract. They were always fair and worked with us to come up with a good solution. We love our media room and use it almost daily. I was personally surprised how often my family uses the whole home audio (so Provider name locked. my 11 yr old son controls from his iPad). The security cameras give my wife piece of mind. They are good people who deliver a quality product at a fair price.
The most telling thing to share is that we are about to put in a pool and will definitely use Provider name locked. and his team to do our AV for it as well and would not use them unless we were fully satisfied with their work (you can see from my other reviews when I am not happy with someone).
- Scotty G.