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Gas Leak Repair reviews in Dallas
Real People ~ Real Reviews ~ Real Results
In the process of selling our house, the buyers requested some repairs to be done that became apparent during the inspection. I called Provider name locked. because they offer both HVAC and plumbing services.
At first, I was pretty happy with their service. The people they sent were very nice and I enjoyed working with them over several days. The HVAC technician did a great job and there was no issue with his dependability or his work.
The plumber was also a very nice guy, but I am disappointed with his service now. The home inspector thought he smelled gas, so we had the plumber come out and check for a leak. He did find a leak, and then he told me he would need to cut into our walls to further Provider name locked. for the leak. He made 2 cuts in our wall, one of which was necessary, the other of which was not because he decided the best way to correct the gas leak was to run the gas line outside the house to the attic instead of under the house and through the walls. After the work was completed, inspected, and the gas was turned back on by Atmos, I noticed a very strong smell of gas in the house. I called the plumber directly and left a message. I didn't hear back from him for 5 days. I called Provider name locked. directly, but gave up after being on hold for over 20 minutes. I called Atmos, who sent someone over the turn the gas off. Atmos finally came back to the house to check out the gas lines, and said the smell was probably coming from the pipes that has been cut off and to just pour bleach on the pipes to get rid of the smell. The gas smell was not from faulty work on Provider name locked. 's behalf, but I feel like the plumber should have returned my call sooner than he did.
My other complaint is that the plumber said he would return to my house to paint the exterior gas pipe so that it would not rust. I waited for him to show up for 2 weeks and he did not show up the paint the pipe. I called Provider name locked. to set up an appointment for someone to come paint the pipe. Another plumber showed up, but he did not have a ladder high enough to paint all of the pipe. I feel like Provider name locked. should have sent the same plumber out to finish the job as he would have know what tools were required to finish the job or they should have it noted in their files.
Overall, I would not hire Provider name locked. again to work on plumbing, but I might consider hiring them to work on HVAC.
I hate to write a negative review as I liked both the people who worked on my house. I just feel the like customer service should have been better with Provider name locked. and that maybe they should have made a follow up phone call to make sure everything was completed to my satisfaction.
- marcie M.
called service for a gas line leak. they send plumber right away. they are extremely pricy. we asked 2 more companies for the estimate, they are both much lower than Provider name locked. .
We paid $1000 for the triage. and we hired someone else to do the actual repair
We will never use this company again.
- Ling X.
This job took several days. The plumber showed up every time exactly when he said he would. He promptly located the issue and did the job on time and very professionally. The bill was exactly what he initially estimated. I would definitely use them again. The plumber was knowledgeable and friendly. Great communication. None of this "we'll be there between 8-5" stuff!
- Robert R.