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Countertop Installation reviews in Dallas

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  • The workers were extremely punctual and pay attention to detail. I am a big detail person.
    - Tiffany W.
  • This job was not one of Provider name locked. 's shinning stars.  It started badly, went on for months and did not finish very well.  If you want a full opinion or pictures, ask him for references to the large Dallas job with the expensive Provider name locked. COHIBA granite.

    I will start with the Positive Points.  Provider name locked. Showed up for our initial consultation as agreed.  He was prompt.  He was very positive and came across as knowledgeable and professional (except for the dirt he tracked through my bathroom on both his first visits).  Although I cringed, I did not say anything to him, my fault it happened the second time.  We agreed upon an amount,  $16,000.00 and a date for the demolition to start.  (we were supplying all fixtures, tiles, lights, shelves, etc.)  This was a TOTAL re-do of a large Master Bath.  It would include two slabs of granite.  (we paid an additional $1500.00 for granite upgrade)   

    We discussed all the work we needed done and that I was considering granite or quartz.  He highly recommended granite and then told us that he owned the granite fabrication plant.  I was thrilled to have what I thought would be an Expert at fabricating and installing my massive amount of Granite.  I had shown him things that I was very displeased with in my kitchen granite.  I specifically asked if he would have left a job looking like that and he said no, that he would in fact be able to fix the chipped seams in my kitchen, this had nothing to do with the job he was doing in the bathroom.  I was impressed.  At that point we also discussed doing a new backsplash in the kitchen to go along with the previously installed new granite.  He said he would throw in the kitchen backsplash when the job was completed.  Another WoW, that was very generous and sealed the deal.  We then realized we would have a giant piece of granite left when they cut out the tub opening.  He agreed to make a sink top for our small guest bathroom cabinet.  I was once again blown away that he was offering to do this free of charge. 

    I think Provider name locked. is a good person and I liked him.  I do not think he knows how to run a construction crew or a granite fabrication company either.  The job started on January 26 and was mostly completed the first week of April.  He had some issues with his crews.  The start date had been planned for in late November.  We travel a lot for business and the speed of the job and schedule was one of the most important things for us.  Provider name locked. was well aware of this.  We had expressed many times speed was of the essence.  He told us it would be approximately 4weeks to complete the job.  We planned vacations and business trips around these dates. 

    The first worker showed up by himself on the first day.  He did NOT come prepared to cover our floors and protect my home from all the dust and debris that was about to happen.  To get to the master bath you must walk from the front door through my entire home, bedroom and into the bath.  At 11:30 or 12noon he advised us he was leaving and would be back the next day.  We were shocked he only worked a few hours.  We planned for this date for over two months.  He claimed he needed to wait for the plumber to go any further,  yet there was so much more demolition to be done.   We advised Provider name locked. and told him we planned this date for a long time and had expected so much more to happen.   The plumber did show up and  hooked something up and said he would return to finish the next day after the shower Provider name locked. was laid.  When that finally did happen, two apprentice plumbers showed up around 7pm and had absolutely no idea what they were supposed to do.  They asked us where the faucet should it be centered, how high did we want the shower pipes to be? They were at a total loss and not informed at all of what they were supposed to do.  I was totally amazed that there was absolutely no communication and no one had any idea what was supposed to happen on this $18,000.00 bathroom remodel.

    Provider name locked. arrived the next day and told us the 1st day worker had called in sick and that he was having other contractors come in to price the part of the job that this worker was supposed to be doing.  The entire job was priced out after the start of work.  From there we had Provider name locked. come through with other tradesmen  bidding on the painting, tiling and wood work.  This was very poorly managed and very unprofessional.  He hired Provider name locked. to do the shower Provider name locked. , and all the tile work.  He arrived with drop cloths to pave the way from the front door to the bathroom.   He was excellent and really knew what he was doing.  He was a pleasure to work with and have in my  home.  That was the only high spot of this entire project.   Once the shower and tile were done, the painter began his job of retexturing and painting.   He also did not show up with anything to cover our floors or protect any part of our home from the mess he was going to create.  We sent him out to purchase brown paper to cover our floors.  He did cover and tape it all down when he returned.  Provider name locked. , as our GC should have been there all along the way making sure this was all taken care of.  It was as if this was his first job.   The painting and retexture took over two weeks.  I will concede that there were two snow/ice days in the middle and of course no one works the day of an ice storm even if it's all melted by 10am.  Provider name locked. kept telling us that is the way all tradesman are.  If the schools close, they are no shows for the entire day.  Keep this in mind if you are doing a winter project. 

    The job just went on and on.  In fairness, there was one week we had to delay because we  needed to be away.  It was a Tues, Wed and Thursday.  We also added a new tiled floor that was not in the original time scope.   I'm sure he would say that put the job way behind.  However, Provider name locked. came and did that job immediately.   We waited days for Provider name locked. to come in and make a template for our tub top and sink tops so that he could cut the granite.  He did advise us that he was behind on granite because machinery was down.   Granite installation was a JOKE. The granite was installed over a period of about three weeks.  I do not believe the granite installers could care less what our granite looked like or how it was installed.  There was a lead who was supposed to be very experienced and there was a young kid that was on his phone most the time and another guy whose first day of work was my job.  They were not careful  at all.  The first counter top for one of the master sinks was cut wrong, apparently due to a misunderstood phoned in measurements .  That piece was no good.  I thought he might be able to be use it for the guest bath, but Provider name locked. said he could not.   They installed a few pieces and left for the day.  They came back a few days later with the guest bath (free) top.   One of the wall splash pieces was totally cracked from top to bottom.  There appeared to be many other cracks throughout the top.  I was told they were normal fissures in the granite.  I'm well aware of what fissures look like and did agree there were some.  However, there is a huge crack through the entire counter top from end to end.  Even if this is "normal", wouldn't a good Granite fabricator have laid out the granite and tried not to use this piece in such an obvious place?  It looks horrible and everyone who has been in the bathroom comes out and asks me if I know my bathroom counter is cracked!   But, it was free!    The rest of the granite went in piece by piece.  Every Single Seam looks like they were cut with a steak knife.  There were chips along every single joint. The pieces were measured so poorly, they all had to be cut to fit in the driveway.   EXACTLY what I showed him in my kitchen and said I did not want!  I asked them to use epoxy instead of grout in all the seams so it was invisible.  The installers smeared that epoxy all over the surface of all the granite.  I still can't get most of it off.  The edges along the tub walls were all unfinished and chipped.  We had to get him back to fill.   The wall splash on my sink is cracked from top to bottom.   It still looks like a DIY project...although I think I could have done a better job.  What was done with this magnificent granite was a Provider name locked.

    Provider name locked. did come back himself  to seal my shower floor and put all the epoxy in the shower along the granite and tile lines.  I'm not sure if he ever did that before because he was in there for 8 hours and there are holes that I can see right thru from the shower to the back of my bathroom cabinet.  There are giant globs in some places and spaces in others.  It looks like a child did it.  My natural stone floor tile is turning yellow, so I'm thinking he did not even use the proper sealer for the natural stone that was laid.  The crew lost one of the hot tub switches so I have one old yellowed nob and one silver new one.  Not quite the Better Homes and Garden bathroom I expected!

    We did hold back $500.00 at the end until he came back and fixed some of the flaws we found.   Some were attended to but all of what I stated above still exists.  When he finally did finish the job in April, we had to leave on an extended trip a few days later.  I did not actually get in the tub or use the bathroom until the next month.  In the day of light, I can see all the cabinets and doors need to be repainted due to missed spots.  I can see thru to the first coat.  When I actually got in the tub I saw it was chipped.   I realized you can see all the under parts of all the granite shelves above....none of  it was polished underneath.  I imagine a GOOD fabricator would have known better and polished it.  I see giant globs of epoxy and it all looks absolutely horrible.  I think Provider name locked. would be fine for an $899 small bath remodel, but if you have an upscale home and want a professional job, keep looking....

    - gabe W.
  • We couldn't ask for a better project.  We went to Heritage's store in Garland, where Provider name locked. helped us select a slab, and gave us a rough estimate based on our measurements.  We were able to have Provider name locked. come to our house three days later to do the laser templates for the project, and answer any other questions we had.  We could have had the counters in three days, but picked an install date about a week later that worked better for us.  
    The two gentleman who did  the install (I wish I wrote down their names!) were very professional; they arrived on time, covered the floors of the kitchen and dining room, and were happy to answer any questions we had while they did the installation (and also very friendly with our curious dogs!) They cleaned everything up, gave us a checklist to inspect the work, and were done with the kitchen in around 4 hours.  Later that day, the plumbing subcontractor called to confirm arriving the next morning to reconnect the plumbing (the adhesive for the sink needs to cure a day before reconnecting.)
    We love the new counters, and couldn't be more pleased with the experience.
    - Beth S.
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