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Computer Repair reviews in Dallas

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  • I HIGHLY recommend Provider name locked. .  I've used them twice now to install the TV's/surround sound system in our house and Provider name locked. and his team are the utmost professionals and perfectionists when it comes to installation jobs.  He will come out and look at the job prior to it starting and give you an honest and reasonable quote and when you see the amount of time it takes and the care that his team takes to ensure 110% customer satisfaction, you will be so glad that you hired them.  We are actually about to contract him again to install TV's/audio equipment for a new outdoor patio cover / outdoor kitchen that we are installing in the next few months and I can't wait to see what an awesome job he does.  I would STRONGLY RECOMMEND Provider name locked. for all of your A/V installation needs.
    - Angie Q.
  • Avoid this circus show at all costs! And if you do go with them, make sure you get everything in writing from these guys!! Not just the prices but the capabilities of the system you have them install as well. For example, if they say you’ll be able to self monitor your alarm from your phone without a monthly charge get it in writing. Or, if they tell you you’ll be able to break up audio zones and listen to different things in different rooms such as TV in your living room and music in another, you better get it in writing. 
    So here’s my “Provider name locked. experience:
    I wouldn’t normally call out people by their names, but since Provider name locked. C. lied right to my face about multiple things I feel it’s appropriate.
    Alarm:Before dealing with “Honest” Install, I got another quote for an alarm system that was free up front for the equipment and install but required a 2 year monitoring contract at $50 a month. Provider name locked. from Provider name locked. quoted me $1,199 for a Provider name locked. Tuxedo “bundle" and another $250 for the matching Provider name locked. thermostat. I told Provider name locked. about the other quote and that I thought $1500 for an alarm was too much considering the other quote was for a free system but required a contract. He then told me the price difference was because the Tuxedo uses my wifi network and I could self monitor the system from my phone and would not have to pay a monthly fee. I told him I’d go ahead and get his $1500 system because without a monitoring fee it would pay for itself in a few years. He agreed. 
    When the installer was all finished, I asked him to show me how to connect to, and control the system from my phone. The installer then told me that was not possible without having a monitoring service. He tells me Provider name locked. has the system locked so even with wifi I still have to pay a monitoring fee if i want to control it from my phone. Needless to say I was confused and figured it was a mistake since Provider name locked. told me all I needed to self monitor from my phone was wifi. So I then asked him to show me how to control the thermostat from my phone. He tells me the thermostat is linked to the alarm and can only be controlled remotely once I set up the monitoring service for the alarm. 
    So now I’m asking myself, why would anyone pay $1500 for an alarm and thermostat that still requires a monitoring service fee when I could have gone with the first quote that would have saved me $1500 and a Nest thermostat that has a free phone control app? 
    I emailed Provider name locked. and question him about all this. He claims he never told me I could self monitor from my phone without a paying for a monitoring service. He says he told me I could self monitor from the Tuxedo control panel for free but to monitor from my phone requires a monitoring contract for $40 a month. The Tuxedo control panel they installed is located in my entryway next to my front door. Why would anyone want to self monitor an alarm by standing in their entryway looking a panel mounted on the wall? Makes no sense, why even have an alarm then?  
    Audio:Provider name locked. also quoted me for a complete home entreatment system with in ceiling speakers for my living room and bed/bath room. He told me I could listen to my tv over my in ceiling bed/bath speakers. He also said I could split the audio up and listen to TV in my living room and, at the same time, play music from my phone in my bed/bath.
    Well, when the installers finished and started demoing the system for me, I asked them to play TV audio in my bed/bath. They said this receiver can’t do that. But wait, Provider name locked. said it could! So after reading the receivers manual, it turns out "zone 2” (bed/bath speakers) can only play analog audio, not digital. Seeing that pretty much all audio devices are digital these days, I’m limited in what can be listened to in my bed/bath. I will give credit to the audio/video installers. They were very nice, professional, and did a great job.
    So I email and ask Provider name locked. about this, he says, zone 2 is a "basic zone”. Why would I have paid $700+ for in ceiling speakers in my bed/bath and another $700 for a fancy receiver then? Provider name locked. lied again. 
    So now its been a month since my install. My alarm and stereo still do not work as Provider name locked. told me they would and Provider name locked. hasn’t responded to my last couple emails.
    But wait! I get an email from “Honest” Install informing me that Provider name locked. no longer works for them. Clearly its not just me he’s been screwing around…..
    I email them back and still here nothing. Its been over a month since my install, I’ve paid these clowns $7,500 and my system still doesn’t work as I was told it would.  
    Maybe now that I’m posting this review Provider name locked. Manouel or someone from “Honest” Install will finally contact me.
    - Mark M.
  • Took over ten months to be transferred and the CD sent to me. 

    Repeated telephone calls only got me "It is being worked on". 

    However they NEVER RETURNED the original audio tape. 

    They "lost" it, AND COULD NOT FIND IT.

    Do not trust them with any precious slides, tapes, videos, as they may be "lost" and never returned to you.

    - Douglas C.
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Computer And Electronic Services in Dallas

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