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Appliance Store reviews in Dallas
Real People ~ Real Reviews ~ Real Results
I called them on Tuesday and asked if they could deliver on Friday. They said they offered same day sales and service. He was very happy to set this up for 9:00 am on Friday. I assumed because I made the appointment 3 days in advance they would be here on time. My bad! By 9:30 they were still not here. I tried calling to see where they were. I was told by a woman they were on their way and they were close to me. I waited another 30 minutes. Nothing. Waited a bit more, finally my phone rings. The lady said that she is his wife and that they had their mobile home vandalized with broken windows, graffiti and other damage, they had to speak to police. I said I understood that things happen. I asked when they could be out. She indicated that they were almost to my house now. Said it would only be a few moments longer. 30 Minutes later she calls me again. She asks for my address, which I had already given them on Tuesday when I made the appointment. 30 minutes later she calls again and said they were headed my way. Finally about 3 hours later, they finally called and said they were at my apartment. I was happy to see they finally arrived. Opened the door and wow. I was greeted by a lady who looked like she just rolled out of bed and threw on the clothes from last night, needed a bath and was dressed inappropriately for a home delivery. She was in short shorts and a very tight tank top that was almost see through. The shorts were so low cut in the back you could see her "rear end split". I have a small child in my house! She seemed friendly enough though so I will give her that much. The man, well he wasn't in much better shape, but I will give him credit as it looked like he had been working hard to get the washer and dryer up to the second floor. He is in repairs and sales, so it looked like he had been hard at work. He Provider name locked. me nice enough and he too seemed friendly enough. He was quick about the work. I showed him were the washer and dryer space was and he got right to work. He hooked them up and he even took time to show me how to work the washer and dryer. Now being a used washer and dryer I didn't expect it to look brand new. So I took the scuffs, dings and the small Provider name locked. and decided to overlook it. This was just going to tide me over until I could finish saving for the new set I wanted. Well, then he states that the "Automatic Dry" feature didn't work because the heat sensor was in it. Hmm. I questioned him about the feature as I don't know much about how they work other than you put the clothes in and push the button. He said it wouldn't matter because the other part of the dryer which was the "TImed Dry" feature worked great. Wrong! He turned it on it started to get warm. I was like okay. It works. I should have listened to that little nag in my head saying something was wrong.
He took time to borrow a rag, as he had left his in his truck. He had asked his wife to go get it, but instead she asked me for a rag. Hmm. Ok. But he was nice enough to wipe them down, make sure he left no dirt or fingerprints on the machine. And off they were.
I was very excited not to have to go to the laundromat. I had errands to run so I did that first. Came home later in the evening and I plopped in the first load of clothes into the washer. Great! Time to dry them. Turn it on. 30 minutes later the clothes are still very wet. Not damp but wet. Turned in on a again. 30 minutes later. they were still wet. How long does it take to dry clothes? In this dryer about 3 hours for a medium load. Ugh!! My daughter had decided she needed a load of clothes washed too so she had put in load when I had taken mine out. This was at 9:00pm. I stayed up restarting the dryer until 3:00 am until I finally went to bed. I could not figure out why the dryer was not drying, so upon inspecting, the dryer was getting barely warm, not hot enough to really dry the clothes. I give up. I went to bed. Got up at 6:00 am to start my day. Immediately I turn on the dryer again. Hmm. Maybe I did something wrong yesterday as it is getting really hot now! Clothes should be dry in no time.... wait.. why did the dryer just shut off? It has only been like 10 minutes. Maybe something was caught in the door. No.. everything looks fine. Just a regular load of clothes. Push the button to start it again. Nothing. Tried over and over. Nothing. Checked my electrical breakers, checked the dryer, unplugged the dryer,plugged it back in. Nothing. Okay, time to call the guy back.
Who answers? The wife. She insists it has to be my electrical breakers as she sees this happen in apartments all the time! I try to explain this is not the electrical breakers in my apartment. She gets irritated an annoyed. She said she will call her husband and tell him. He will be back out. She will call me shortly to let me know when. This is just after lunch. No phone call no nothing. So at 9:30 PM as their website said the are open until 10:00PM I called back again. She said "Oh! I forgot about you! I told him and he said he would be out tomorrow between 10:30am and 11:00 am." Great. Thanks for letting me know.
Get up this morning. Waiting for them to show up. At 9:00 am I called to see if they were going still come. No answer. I called at 9:30 am. No answer. Called at 10:00 am no answer. Finally at 11:00 I texted the number I was calling. The guy said I had called his wife's number yesterday and she did not tell him about the dryer and did not tell him she told me he would here at 10:30 am or 11:00 am. Great! I told him I was not happy and he needed to come fix it or I would like a refund. He said how people get messed up all the time, good thing I bought something with a warranty! He said he would come at 3:00pm. So.. your wife set something up for 11:00am.. you are not coming until 3:00pm? Great. Then he texts me again and said thank you for my patience. I gave him details on what it was doing. He offers to replace it with another dryer but it does not match the washer. I opted to just go with the mismatch, even though that is not what I was told I would get. Again, I just wanted something that works. Then he texted me and said he has a working on that would match the one I have. Great! But I can't have it until tomorrow. Uh.. Why? If it works.. I want that one. But it doesn't work. He will fix it and make it work. Never mind. Just bring me one that works. Now I have no working dryer, and a banged up washer. I should have just refused them when I saw them at my door. Lesson learned. No show again! Great! Now I have to fork out more money for another dryer somewhere else. I am out money and have a broken dryer.
- Billie W.
Initially, I had very high hopes. They were very responsive about setting up the delivery date. Unfortunately, it went downhill from there. First, the washer and dryer were delivered without the stacking unit. The delivery team left them sitting on the floor in the living room. We called after two days passed without any call. We were concerned because our furniture was on the way from the movers. Finally, they came and installed the washer and dryer without the stacking unit. A few days later, they returned with the stacking unit and installed it. Unfortunately, this is when the real trouble began! Our apartment complex alerted us that water was leaking from somewhere in our apartment. We never imagined it would be our washer since it was professionally installed. However, the repairman from our complex determined it was the washer...it was installed improperly. He fixed the problem, but the damage to our apartment and the one below was done. The cost of the damage and missed revenue from the apartment below added up to over $500. We provided the apartment with the owner's name, and they spend weeks attempting to call and email Provider name locked. , the owner. Time after time, their calls were ignored. It's now March and we've still not been able to get this resolved. We believe Provider name locked. and Provider name locked. should pay for the damage they caused to the complex, and so far that's not happened.
On another note, our washer still doesn't work correctly. We mentioned the latest problem to one of the repair folks from Provider name locked. , but now we are being ignored.
- FREDERICK B.
Provider name locked. did a great job. We live in Dallas near White Rock Lake and they ever delivered down to us when we bought them. Their installers were careful and made sure everything worked. Plus the sales rep took his time and didn't over sell us - he steered us away from the really expensive models because he determined that we did not need those based on how much laundry we did each week. We will definitely go back there again.
- John B.