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Snow Removal reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • I contracted with this company to perform snow removal on a residential property as a gift for a friend whose husband is currently in the military and deployed.  She is now on her own, raising three kids, while her husband is deployed.  I contacted Provider name locked. in November, 2014 and completed the contract with him in December.  Upon retaining Provider name locked. , I explained to him the importance of his services and I wanted to know a time frame when he would arrive for Provider name locked. after snowfalls.  He assured me, for example, that if there was an overnight snowfall that he would make every effort to have the driveway/sidewalks cleared by 7:00 am the next day.  I told him that I had previously contracted with another company the prior year to perform the same work and I was very disappointed with that company because they sometimes didn't arrive until more than 24 hours later.  Provider name locked. assured me that would not be the case with his company.

    Fast forward to the first significant snowfall of the year on January 6, 2015.  The snow came in the early morning hours of the 6th.  That evening, around 8:00 pm, I contacted my friend to make sure that her drive was plowed.  She told me that she contacted Provider name locked. at 9:30 a.m. that morning and he told her that he and his crew would be to her home shortly.  She told me that he never came to plow her drive.  I was EXTREMELY angry because she and her three kids had to shovel their own driveway.  The next morning I contacted Provider name locked. to express my disappointment and anger.  He told me that he didn't want to get into a "heated discussion."  I told him that I wanted an explanation.  All that he could reply is that there were a lot of customers to get to and he had not yet been to her area of town.  He then reminded me that they don't "guarantee" a time and that there are frequently delays.  I told him that I understand "delays" but that that the snowfall was more than 24 hours passed and he still had not gone to her home.  Moreover, it is unacceptable to tell a customer that you will "be there shortly" and then never show. 

    I will NEVER use this company again and I will NEVER recommend this company to anyone.  This company does not have adequate plows to cover the customers that it has taken on.  It has clearly bitten off more than it can chew.  Provider name locked. does not stand by his word and his response was that I was being "unreasonable."

    - Jessica B.
  • We will be using a different service since it was obvious they didn't want our business for a reason. I believe it has more to do with us being in Columbus location than our driveway.
    - Robert F.
  • Provider name locked. had two multi-window rear windows and a screen door that were all badly weathered.  Provider name locked. was able to match the paint from other existing windows that had been been replaced with aluminum clad units.  He then sanded, primed, and spray painted two coats on the weathered windows and door.  Very nice job, at a reasonable price.
    - Deborah H.
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Snow Removal Services in Columbus

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