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Prosthetic And Orthotic reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • I had a foot and screws provided by this provider. I had to have the parts repaired 3 times due to the quality. He had a careless demeanor about the issues. He is the first provider in 12 years to be so inattentive. I have am searching for a new provider now.
    - Beverly C.
  • Provider name locked. 's SWEEPING FAILURE to SERVE and RESPECT its PATIENT      

    Note: The following is based on contemporaneous notes I took during every contact with clinic, including all four meetings between podiatrist Dr. Provider name locked. and his patient, my father.  In every communication, my father and I have been polite and respectful, focusing solely on the overwhelming evidence that supports our claim.     

    On 10/21/14, my father and I met Dr. Provider name locked. of the Pinnacle clinic in C*** Rapids, seeking relief for toe pain.  On 2/3/15, doc recommended customized shoe inserts, hopeful that they would alleviate pain under my father's big toe and second toe when he walks, and on the ball of his foot.  We ordered inserts and received them on 3/30, but they offered no perceivable benefit so we returned to doc on 4/21.    

    < Dr. Provider name locked. told us then that the inserts do NOT offer aid to the toes and that he had informed us of this during our previous meeting.  His latter claim is false and if he had done so, we logically would not have ordered the inserts.   

    < Dr. Provider name locked. declined to honor a written and verbal guarantee to provide free adjustments for up to six months, saying he does so only for rear-foot problems.  He said he was unaware of the guarantee, even though it's written twice on a form with his name and was repeated to us by his assistant Provider name locked. .   

    < We requested a full credit for the cost of the inserts, and Dr. Provider name locked. said he would call me with an answer late afternoon on 4/28.  He never did so, nor did he respond to my six subsequent voice messages.   

    < In a certified letter we received on 4/30, Dr. Provider name locked. banned my father, a 92-year-old man, from all Pinnacle clinics.  He offered no explanation for his decision.   

    < In same letter, doc stated he WOULD offer free adjustments of the inserts - after clearly saying in our final meeting a week before that he would not.  In a conflicting passage, he also wrote he would see my father only if there was an emergency within the next thirty days.   On 4/24, I escalated my concerns to Provider name locked. , vice president of clinic.  He said he foresaw no problem granting the credit for the shoe inserts, but first needed to approve it with Provider name locked. , president of the clinic.  But instead of calling me back, as promised, Provider name locked. inexplicably delegated the doctor to do so.     

    < Dr. Provider name locked. said that after Provider name locked. 's consultation with Provider name locked. , Pinnacle had decided to not offer a credit.  Their decision was made without any review or explanation - and without knowledge of my full complaint (I had given Provider name locked. only a brief summary).  

    The following morning, on 4/25, I sent an e-mail to Provider name locked. and to Provider name locked. , fully detailing my concerns.  Absent a response, I sent e-mails four more times (to each of them) over the next five business days.  In addition, over the same time period, I left multiple voice messages for Provider name locked. and Provider name locked. , and for operations manager Provider name locked. .   

    < Provider name locked. offered NO response to a combined 10 e-mails, and 9 voice messages.      

    On 5/4, I called (763 545-7545) Pinnacle's central office in Provider name locked. and spoke to rep Provider name locked. .  I clearly explained to her the depth of my concern and asked to speak to either Provider name locked. or Provider name locked. .  She told me to hold a moment and promised to return, but did not.  I then called the same phone number three more times and received no answer.     

    I promptly called the Provider name locked. clinic and spoke to Provider name locked. , who promised to help but interrupted my comment and transferred me to an unknown voice mail.  I called again and spoke to Provider name locked. , who said she couldn't hear me and disconnected the phone.  I called one more time and spoke to Provider name locked. , who immediately disconnected the phone.   

    Two days later, on 5/6, I again called Pinnacle's central office and spoke to Provider name locked. .  I made the same request and told her I was recording the call (my legal right).  She put me on hold but again, never returned.  I called back twice, without an answer, then called the Provider name locked. clinic and spoke to Provider name locked. again, who disconnected the phone.   

    < On eleven separate occasions, Pinnacle phone reps either dropped my call, put me on hold and never returned, or did not answer when I called back.    

    < In summary, on 4/25, I e-mailed our full complaint to vp Provider name locked. and president Provider name locked. about the actions of Dr. Provider name locked. and our valid request for a credit.  Almost two months have passed, during which I have countlessly attempted to contact the clinic, and Provider name locked. has offered NO response.   

    < Provider name locked. has not only remained silent to the substance of our concerns, it has engaged in an organized effort to avoid contact with me.   

    < At the same time it has "frozen out" its patient, Pinnacle has sought and received money for the shoe inserts and, amazingly, double-billed for the product.  In a bill we received on 5/22/15, Pinnacle noted it had already received $480 from insurance (improperly), and demanded my father pay the remaining amount.All medical providers have an ethical duty to treat their patients with fairness and dignity.  When that doesn't happen, it's important to hold them accountable in the hope that remedies are made.  

    This review, I hope, will lead to such action or at minimum, help readers make informed and smart decisions about their medical care.
    - Gary John B.
  • All appointments necessary for the shoes were very pleasant. We were seen in a timely manner and Mr Provider name locked. was very professional and knowledgeable in his field. The shoes are well made and of superior quality. We were informed of what our insurance company would cover and what we could expect to pay out-of-pocket before the order was made. It was a very pleasant experience.
    - Denise Q.
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Prosthetics in Columbus

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