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Party Rental reviews in Columbus

  • F
    Lasting Impressions Event Rentals
    The tent was erected and a heater installed and tested. Unfortunately, the workers informed us that the tent could not be erected closer to the house due to interference with our stairs. No accomodation was made to make a covered or enclosed area between the house and tent. What was not explained was that the installation was basically unusable as the large gap would make the tent and house freezing cold. Also, as luck would have it, rain poured into our house made worse by the pitch of the tent that was pointed straight at our doorway. You would think with the years of experience claimed by this company that someone would point out the significant flaws with the installation. But no, they did the work and left. We never used the tent for the reasons that were mentioned above. Before the party, I did try and start the heater in case someone wanted to use the space anyway. The heater would not start I assumed at the time due to the rain throughout the day. After the party, when we mentioned that the heater did not work and the installation was unusable, we were told by their office that the equipment was tested and worked fine so no credit for the heater was applied. I had explained to the crew how I tried to turn on the heater and they agreed with how I tried to turn it on. So, basically the customer is wrong. To me, this shows the integrity of this company and how the customer ranks in their eyes. They care about the contract. Did they erect a tent? yes. Did they install a heater? yes. Was the installation useable as designed? No! Care about the customer? No! Do we have a "Lasting Impression" of this company, We certainly do. After two calls to this company, I was instructed to write an email to the owner which I did. The owner never replied!
    - Chris B.
  • A
    Lasting Impressions Event Rentals
    Everything went well.  The rental tent was of very good quality, but the carrying case was in poor condition and tent pieces were protruding and scraping vehicles and floors during transport.  Facility is centrally located and very easy to access.  Staff was very helpful and courteous.
    - Jennifer H.
  • A
    Lasting Impressions Event Rentals
    We were responsible for putting up the tent and tables. The party was beautiful. Prior to them arriving, they assited in the arrangement of tables under the tent; the configuration. My guests were impressed as I was also. They were very professional and curteous.
    - julie b.
  • A
    Lasting Impressions Event Rentals
    They came the day before to set the tent up and it was exactly what we asked for. Company then came the day after the event in the morning and removed the tent without waking us. Great service
    - nick w.
  • C
    Lasting Impressions Event Rentals
    On or first visit, we had very little help or guidance.  They just pointed us to the racks of linens.  We went several months before the wedding and picked colors for linens.  Our caterer was going to handle the numbers order later.  When it got closer to the wedding, our caterer contacted them and they had no record of our selections.  They made it seem like we had gone in way too early and it was our fault for going in early.  We were just trying to keep the stress level down and minimize last-minute decisions.  We had to make a second trip and pick the colors all over again.  They didn't seem to be very organized.
    - Traci P.
  • A
    Lasting Impressions Event Rentals
    All aspects of working with Lasting Impressions were positive, from planning the event with Leah and determining what we needed, to the return of the crew at the end of the evening to carry away that huge stage. Leah was a delight to work with, and communicated with me efficiently and well.
    - Ellen C.
  • A
    Mr. Game Room
    I could hardly contain the kids when Mr. Game Room arrived at our home. The driver was so much fun and worked with all the kids paying special attention the our son (the birthday boy). The Game Room was so high tech filled with laser lights and music, the kids had a great time with all the different games. All the kids got a gift and Gabe got a nice T-shirt to remember the special day.
    The Mr. Game Room company was professional in the ordering process and communicated every step of the way, answered all our questions and concerns. We are very happy, the day was special for Gabe and the company went above and beyond to make everything perfect.
    - James B.
  • A
    Lasting Impressions Event Rentals
    The telephone reps were courteous, knowledgeable and professional, so the process started out very well. I needed extra chairs and glassware for a birthday luncheon. It was a bit late notice - the luncheon was on Aug 15 and I called Lasting Impressions on Aug13. The rep took all of the information (date, time, items and location) then checked to make sure they could turn it over quickly, and they did! I initially ordered 12 chairs then called later in the afternoon to add more - no problem. The items were delivered the next day. The company gave me a 90 minute window of time for delivery - the driver called me on my mobile when he was 20 mins away - perfect, because I was still running errands. Unfortunately the additional chairs did not make it on the truck. I called the company - they apologized and told me the chairs would be there I the afternoon. Once again, I received a call from the driver when he was 20 minutes away and voilà. The chairs and glasses were exactly as described. I was told by the reps that the chairs are not brand new. I ordered the Venice Fruitwood Chairs with red cushions - very nice! The chairs were in very good condition, comfortable and looked great in the dining room. Glasses are glasses - they were clean with no cracks. Lasting Impressions picked up the items the morning after the luncheon. Easy pick up! They to,d me to leave the items outside and they would take care of the pick-up. I did as instructed and there were no problems. I would use this company again and would recommend their services.
    - Rose A B.
  • A
    Undercover Tents & Party Supplies
    While they are not the closest rental company to where we live - this is the second time we have used them - the first being 5 years ago at another graduation party. We worked with the owner - Gary Nelson and was pretty easy to work with. Told him we were looking at his company and one other. His pricing was very competitive.

    We did have one issue, which Gary came and personally took care of. After delivery, we never looked at the chairs which were on top of the tables. On the morning of the event I started to unfold the chairs and saw that many were truthfully filthy. I was suppose to be leaving for an event in the morning but felt that I was going to have to stay back to clean them. At that point - not a happy camper. My wife insisted that I go and she would take care of the chairs, so I did leave. In the car - I called Gary and left him a message spelling out my displeasure. As it was a Saturday, I figured I would not hear back from him. I was wrong. Within the hour Gary had called me and apologized. He said he was not sure what happened, but he was loading up a new batch of chairs and said he would get them replaced prior to our party. He and one other person then went to the house, replaced most of the chairs and then personally cleaned up the others. He even left us some extra's because of the problem. He called me to let me know that everything should be good and to apologize again. When I got home - everything was how it should be!

    I always tried to judge a company not just based on their service - but how they react when something goes awry. Something did go wrong, but was corrected as soon as it could be and in a very satisfactory way. That is the type of company that I like to work with! While I initially rated the overall experience as a and quot;Band quot; - that was mainly because there was cause for worry for a short time. However - Gary corrected and that is all I can ask for and felt it appropriate to change to an and quot;Aand quot;! I would definitely use them again.
    - ROBERT H.
  • A
    BUCKEYE TENT RENTAL
    I initially called and e-mailed with a question as to how far in advance I would need to order services and received a prompt response.  They were helpful in determining my needs and punctual with set up and tear down.  The tent held up well despite the high winds and rain we had early the day of the event.  Don was nice enough to put all the sides on which allowed all of the tables and chairs to stay put through the storm.  The tables are nice and heavy so didn't blow over or tip during the actual event.  All employees were very helpful and friendly.  I really felt we got our monies worth with the services received.
    - Allan Z.
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Party Rental Companies in Columbus

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