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Oriental Rug Cleaning reviews in Columbus

Real People ~ Real Reviews ~ Real Results

  • I called Provider name locked. to get information about having my rug cleaned because I had a problem with my cat peeing on it. They recommended the enzyme treatment in addition to the regular cleaning to remove the urine smell so that the cat would not re-soil the rug. They explained to me on the phone that they did not guarantee that the rug would not be damaged by the cleaning process, and that I would have to pay for the cleaning regardless of whether the rug was damaged. I understood this, and dropped off the rug to be cleaned, and paid $170 up front for the cleaning. They finished the rug on the appointed day, and I came to pick it up a few days later. When I arrived to pick it up, it was rolled up. I asked them to cut a new rug pad for me, because my previous rug pad needed to be replaced. They took my rug into a side room, and cut a pad while I waited. I paid about $60 for the new rug pad. When they were done cutting the pad they brought my rug back out rolled up with the pad as part of the roll. When I got my rug home and unrolled it, I found that the red dye in parts of the rug had faded out of a large portion of the fibers and had bled into the tan section of the rug. It looked terrible. I understood that the rug being ruined was a possible consequence of the cleaning, but I feel that they should have alerted me to the problem when I picked the rug up. I know that they unrolled it and saw the damage when they cut the pad, but instead of calling me over to look at it, and asking if I still wanted to buy a pad for it, they simply cut the pad, charged me for it, and rolled the rug back up without mentioning the problem. I left the rug down for a few days at home since, I felt like I was stuck with it, and I didn't have another rug to replace it with yet. Even though the rug was in a different room in a new house my cat Provider name locked. on it again. Either my cat has it in for this particular rug, or the enzyme treatment did not get the smell completely out. At this point, I decided to cut my losses and throw away the rug and new pad. I'm not seeking any sort of remedy from Provider name locked. , but I do feel like I spent a lot of money that ruined my rug and didn't resolve the original problem that Provider name locked. me to get the rug cleaned in the first place. I was particularly disappointed that they did not alert me to the problem, and ask if I still wanted them to cut me a pad for my ruined rug. ****** After the company saw this report, they refunded the $60 for the rug pad and remedied the situation. I since have changed their grades accordingly because I really appreciated the phone call and the extra service.
    - Amanda M.
  • I dropped off the rug and was told it would be ready in about a week. I paid upfront and was asked if I wanted a staingaurd as well. Salesman tried to sell me a pad, which seemed to be expensive for a small area rug ($50) and I refused. I called about a week later and the rug was ready for pick up (I did not receive a call from them). There were no hassles and I never waited long for service. Would use them again.
    - ELIZABETH C.
  • Provider name locked. CleanFrom the first time I called the service was exceptional.  They explained the cost and their procedure for cleaning my oriental rugs.  I was scheduled quickly and my carpets were picked up and returned to me at the scheduled times.  I was very pleased with their service and with the ease of not having to carry and haul my own rugs to be cleaned. 
    - Kristin B.
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Rug Cleaners in Columbus

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